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Added 1 min ago
Bilingual Advisor, Software Engineering
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the CRM Platform team, in the Bilingual Advisor, Software Engineering position, where you will act as a senior technical and delivery advisor guiding the evolution of enterprise CRM…
Added 14 mins ago
TI
vCIO
Techify Inc.
Toronto, ON · North York, ON
- $105,000 to $155,000 CAD / year
- Full-time
You’ll act as a trusted advisor to clients while coordinating internally with consultants, vendors, projects, procurement, and leadership to ensure things get done properly, consistently,…
Added 14 mins ago
NC
Advisor, Technical Training - Mine Operations
Newmont Corporation
BC · Kitimat-Stikine A, BC
- Temporary
As an Advisor, Technical Training, you will play a key role in building workforce capability, operational readiness, and a strong safety culture at Brucejack Mine. Leveraging your…
Added 27 mins ago
TS
Senior Associate, Business Development
Thane Stenner - Stenner Wealth Partners+
Vancouver, BC
- Full-time
Support Principal Advisor, Thane Stenner and other team partners, to drive business development and prospecting initiatives.
Added 46 mins ago
Senior Manager, Business and Wealth Transition - Ottawa, ON
Scotiabank
Toronto, ON · Ottawa, ON
Leading the discovery process to uncover client goals related to business transition, ownership structures, family financial security, continuity, and legacy.
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Audit Manager II, Financial Crimes Audit, High Risk Areas (667)
TD
Toronto, ON
- Full-time
…a Financial Crime Professional, resilient, dynamic, trusted advisor and adaptive leader with knowledge and experience with facets of the Financial Crime Risk Management Program including…
Added 59 mins ago
S
Senior Manager, Business and Wealth Transition - Ottawa, ON
Scotiabank
Ottawa, ON
- Full-time
Leading the discovery process to uncover client goals related to business transition, ownership structures, family financial security, continuity, and legacy.
Added 1 hour ago
IF
IT Technical Advisor – Contact Center Solutions (CCaaS)
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Toronto, ON · Montreal, QC · Laval, QC
- Full-time
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed…
Added 1 hour ago
SC
Member Experience Advisor - Manning
Servus Credit Union
Edmonton, AB
- Part-time
We are hiring for a part-time Member Experience Advisor to join our team in our Edmonton Manning branch!
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Senior Manager, Commercial Cards Fraud Strategy
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Toronto, ON · Halifax, NS · FCP
- Full-time
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EHS Director
Aecon
Calgary, AB
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A
Customer Success Manager- 1 Year Term
Assent
Ottawa, ON
- $75,000 to $95,000 CAD / year
- Full-time
Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to…
Added 2 hours ago
S
Bilingual Relocation Advisor 1 (French/English)
Sirva
Ottawa, ON
- $21.63 CAD / hour
As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only…
Added 2 hours ago
S
Relocation Advisor 1
Sirva
Ottawa, ON
- $21.63 CAD / hour
As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only…
Added 3 hours ago
MF
Director Threat Intelligence
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Toronto, ON · Greater Toronto Area, ON
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Accountable for enterprise strategy, standards, and guardrails across security platform and infrastructure engineering, with a direct mandate to mature Threat Intelligence and DevSecOps as…
Added 3 hours ago
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Mississauga, ON
Stay current with the latest trends in the Power & Utilities industry to be a trusted advisor/subject matter expert for our client's business
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Investment Advisor I
TD
St. Catharines, ON
- Full-time
…one-on-one relationship with a dedicated and professional Investment Advisor, while maintaining active participation in decisions regarding their financial…
Added 3 hours ago
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Developing Investment Advisor
TD
Calgary, AB
- Full-time
…one-on-one relationship with a dedicated and professional Investment Advisor, while maintaining active participation in decisions regarding their financial…
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Developing Investment Advisor
TD
AB
- Full-time
…one-on-one relationship with a dedicated and professional Investment Advisor, while maintaining active participation in decisions regarding their financial…
Added 3 hours ago
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Analyste Réglementaire Assurance Qualité / Regulatory Analyst Quality Assurance
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Montreal, QC · Mirabel, QC
- Full-time
Added 4 hours ago
AF
Everyday Banking Advisor - Lloydminster
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Lloydminster, SK
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Ready to Make a Real Difference? Join ATB as an Everyday Banking Advisor!
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Marketing Content Specialist
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Toronto, ON · Waterloo, ON · Sun Life Waterloo King
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Added 5 hours ago
M
Chief Marketing Officer Canada
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Toronto, ON
- Full-time
Serve as a strategic advisor to senior leaders on growth opportunities, competitive positioning, customer strategy, digital transformation, and reputation.
Added 5 hours ago
ServiceNow Senior Technical Advisor
Bell
Montreal, QC
Bell is seeking a highly experienced ServiceNow Senior Technical Advisor to provide technical leadership across our enterprise ServiceNow ecosystem. The role guides solution design,…
Added 5 hours ago
GD
Internal Communications & Engagement Specialist
General Dynamics Missions System International
Ottawa, ON
- $75,000 to $95,000 CAD / year
- Full-time
…engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen…

Bell

ServiceNow Senior Technical Advisor

Montreal, QC, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Oct 21, 2026
Experience: 5+ years of relevant ServiceNow or enterprise-platform experience, including senior advisory, architecture, or lead engineering responsibilities.
Posting language: English
Posted: Oct 6, 2026

Original job description

Req Id: 432829

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

Bell is seeking a highly experienced ServiceNow Senior Technical Advisor to provide technical leadership across our enterprise ServiceNow ecosystem. The role guides solution design, platform governance, engineering quality, and operational readiness across multiple ServiceNow instances and delivery teams. The successful candidate will act as a trusted advisor to platform owners, architects, developers, process leaders, security partners, vendors, and business stakeholders.

Key Responsibilities

Technical Leadership & Advisory

Provide senior technical guidance from discovery and design through implementation and operational transition.
Translate complex requirements into clear recommendations, options, risks, and technical decisions.
Coach architects, administrators, developers, and delivery teams on reusable ServiceNow engineering patterns.
Lead resolution of complex cross-module, integration, performance, security, and data-model challenges. Architecture & Platform Governance
Lead architecture reviews for major solutions, integrations, custom tables, table extensions, scripted logic, security changes, and core capabilities.
Assess manageability, upgradeability, scalability, performance, security, licensing impact, and long-term supportability.
Promote out-of-the-box capabilities and managed extensibility before customization.
Ensure designs consider impacts across Bell, Shared, and BBM environments and shared enterprise services. Solution Design & Engineering Quality
Review high-level and detailed designs covering CSDM/CMDB, integrations, roles, workflows, user experiences, and automation.
Define technical acceptance criteria and ensure appropriate automated, regression, performance, and security testing.
Advise on Business Rules, Script Includes, Flow Designer, IntegrationHub, APIs, MID Servers, scheduled jobs, workspaces, portals, and notifications.
Drive technical debt reduction, health remediation, guardrails, code quality, observability, and upgrade readiness. Security, Data & Integration
Align solutions with Bell security, privacy, access-control, audit, and data-retention requirements.
Guide authentication, authorization, role design, credentials, encryption, and integration security.
Guide CMDB/CSDM modelling, data ownership, quality, reconciliation, and shared-data governance.
Promote standardized, resilient, observable, and supportable integration patterns. Delivery & Operations
Partner with product owners and delivery teams to manage dependencies, technical complexity, risk, and design decisions.
Ensure logging, monitoring, support documentation, knowledge transfer, and clear Day 2 ownership.
Support upgrades, release planning, production readiness, major-incident investigations, and root-cause analysis.
Identify opportunities to improve experiences through automation, analytics, AI, and ServiceNow capabilities.

Critical Qualifications

Bachelor’s degree in a relevant field, or equivalent practical experience.
5+ years of relevant ServiceNow or enterprise-platform experience, including senior advisory, architecture, or lead engineering responsibilities.
Advanced ServiceNow knowledge and experience delivering solutions in large, complex enterprise environments.
Strong experience in administration, configuration, development, integration, security, and release practices.
Practical knowledge of CMDB, CSDM, Flow Designer, IntegrationHub, scripting, APIs, access controls, deployment, and automated testing.
Ability to evaluate complex issues from multiple perspectives and communicate recommendations clearly.

Preferred Qualifications

ServiceNow CSA certification.
ServiceNow CAD, CIS, or CTA credentials.
Experience with ITOM, SPM, CSM, SecOps, IRM, HRSD, HAM, SAM, Now Assist, or AI Control Tower.
Knowledge of ITIL, Agile, DevSecOps, enterprise architecture, and SaaS platform governance.
Experience in multi-instance, multi-vendor, or regulated enterprise environments.

Additional Requirements

Technical credibility and sound judgment.
Clear, concise, and professional communication.
Ability to influence without direct authority.
Strong collaboration, coaching, and stakeholder-management skills.
A practical balance of innovation, governance, reliability, and speed.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal || Canada : Ontario : Toronto

Work Arrangement: Hybrid

Application Deadline: 10/20/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Provide senior technical leadership and advisory across the enterprise ServiceNow ecosystem, guiding solution design, platform governance, and engineering quality. Partner with stakeholders to translate complex requirements into scalable, secure, and high-performing technical solutions.

Requirements

Requires a bachelor's degree or equivalent experience and at least 5 years of relevant ServiceNow or enterprise-platform experience. Candidates must possess advanced knowledge of ServiceNow administration, development, and integration practices within complex environments.

Skills

ServiceNow
Technical leadership
Solution design
Platform governance
CMDB
CSDM
IntegrationHub
Flow Designer
Scripting
APIs
Security
Data modeling
Stakeholder management
Coaching
Architecture reviews
Automated testing

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Technical Advisor
Enterprise Architecture
CMDB
CSDM
Flow Designer
IntegrationHub
APIs
MID Servers
ITOM
SPM
CSM
SecOps
IRM
HRSD
HAM
SAM
Now Assist
AI
ITIL
Agile
DevSecOps
SaaS
Governance
Cloud Computing
Data Retention
Automation
Analytics
Platform Engineering
System Integration

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