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Added 17 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 17 mins ago
DC
Coordinator, East D-Camps (13-Month Contract)
Diabetes Canada
NB · New Brunswick, Canada
- Contract
Functions as Program Lead for all assigned year-round programs with responsibility for the supervision and evaluation of program staff at these programs, supervising the hiring, on-boarding…
Added 18 mins ago
BC
Technology Implementation Lead
Bechtel Corporation
Toronto, ON
- Other
The Technology Implementation Lead will work closely with the delivery teams to implement the technology, applications, and hardware required to deliver the project in a data-centric…
Added 18 mins ago
T
Senior Manager, Commercial Operations
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
…accountability is transitioned to the Senior Marketing Engagement Lead at the appropriate…
Added 33 mins ago
Director, Facilities & Building Operations, SFU Libraries
Simon Fraser University
Burnaby, BC
The SFU Library is known for the development and implementation of innovative technology, leadership in Open Access, and excellent in-person and online user services. Our inclusive spaces…
Added 48 mins ago
BA
Lead Business Analyst
BC Assessment
Victoria, BC
- Full-time
The Lead Business Analyst is a professional role within Project Vendor Management Office, ITS that offers information management and information technology planning, business analysis,…
Added 48 mins ago
Director, Total Rewards
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Toronto, ON · Montreal, QC · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…and other reward programs. The incumbent leads the design, implementation, communication and evolution of competitive, equitable and sustainable programs that attract, engage and retain…
Added 48 mins ago
MN
Cultural Connections Supervisor
Metis Nation Saskatchewan
SK
- Up to $79,591 CAD / year
- Full-time
Lead the planning, coordination, implementation, and evaluation of initial and ongoing staff training and professional development initiatives.
Added 1 hour ago
Mission Manager, National Security, Mandiant
Google
Ottawa, ON
…executive leadership, and technical contributors and successfully lead complex engagements alongside cross functional…
Added 1 hour ago
Senior Forward Deployed Offensive Security Consultant, National Security, Mandiant
Google
Ottawa, ON
Experience implementing or assessing information security implementation or assessment of security controls.
Added 1 hour ago
ME
Superintendent - Electrical Construction
Mass. Electric Construction Co.
Toronto, ON
- Full-time
Lead and coordinate crew activities to ensure efficient workflow and adherence to project timelines.
Added 1 hour ago
AH
Licensed Practical Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…within an interdisciplinary team to ensure the development, implementation, and ongoing administration of client care plans. The LPN will Identify and assess the holistic needs of patients…
Added 1 hour ago
AH
CORe Lead - Recovery Alberta
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…Out-of-country travel may be required for training purposes. The CORe Lead is responsible for managing the operational readiness aspects of a specific Connect Care application. This…
Added 1 hour ago
U
Senior Data & AI Consultant/Consulting Lead (Montreal, Canada)
Unit8
Montreal, QC
- Full-time
…entrepreneurially minded Senior Data & AI Consultant / Consulting Lead to help expandestablish our Canadian presence in…
Added 1 hour ago
CK
Human Resources Team Lead
Canadian Kraft Paper Industries Ltd
The Pas, MB
- Full-time
…being the champion for guiding company policies. The HR Team lead will play a critical role in administering and implementing a range of human resources’ related…
Added 2 hours ago
Retail Experience Lead
Fire & Flower Inc.
Lasalle, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 2 hours ago
CO
Senior ICT Project Manager
City of Coquitlam
Coquitlam, BC
- From $131,057 CAD / year
- Full-time
- Hybrid
…seeking up to two experienced Senior ICT Project Managers to help lead some of the organization?s most significant technology modernization and digital transformation initiatives, including…
Added 2 hours ago
M
RQ9 - Business Architect - Senior
Maarut
Toronto, ON
- From $101 CAD / day
- Full-time
- On-site
…role will support the modernization of FRI IMS, including the implementation of centralized data storage using Databricks and Azure Storage, public-facing data exchange capabilities, and a…
Added 2 hours ago
TF
EHS Specialist I
Thermo Fisher Scientific
Whitby, ON
- Full-time
Lead the creation, development and integration of EHS programs – safety examples: lockout tagout, machine guarding, process safety; environmental examples: NPRI, NSNR; Industrial hygiene…
Added 2 hours ago
VH
Occupational Therapist - Clinical Lead (Adults)
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Full-time
…Supervisor, Rehab Best Practice. You will act as a resource in the implementation and interpretation of discipline-specific professional standards of practice, contribute to the development…
Added 2 hours ago
VH
Client Safety Program Lead, Permanent Full-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
Reporting to the Director of Quality, the Client Safety Program Lead provides organization-wide leadership and stewardship for VHA’s Client Safety Program. Grounded in client safety…
Added 2 hours ago
VH
Occupational Therapist Clinical Lead (Adults) - Scarborough area
VHA Home HealthCare
Oshawa, ON · Toronto, ON
- Full-time
…Supervisor, Rehab Best Practice. You will act as a resource in the implementation and interpretation of discipline-specific professional standards of practice, contribute to the development…
Added 2 hours ago
VH
Pharmacist
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
Participating in the implementation and management of quality improvement projects related to pharmacy practice.
Added 2 hours ago
MN
Cultural Connections Supervisor
Métis Nation-Saskatchewan
SK · Saskatchewan, Canada
- Full-time
Lead the planning, coordination, implementation, and evaluation of initial and ongoing staff training and professional development initiatives.
Added 2 hours ago
J
Senior Program Manager, Enterprise Imaging Implementations
Jobgether
Canada
- Full-time
This is a senior leadership opportunity to drive complex, enterprise-scale healthcare IT implementation programs across Canada. You will own end-to-end program delivery, ensuring successful…

Bell

ServiceNow Senior Technical Advisor

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Oct 21, 2026
Experience: 5+ years of relevant ServiceNow or enterprise-platform experience, including senior advisory, architecture, or lead engineering responsibilities.
Posting language: English
Posted: Oct 6, 2026

Original job description

Req Id: 432829

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

Bell is seeking a highly experienced ServiceNow Senior Technical Advisor to provide technical leadership across our enterprise ServiceNow ecosystem. The role guides solution design, platform governance, engineering quality, and operational readiness across multiple ServiceNow instances and delivery teams. The successful candidate will act as a trusted advisor to platform owners, architects, developers, process leaders, security partners, vendors, and business stakeholders.

Key Responsibilities

Technical Leadership & Advisory

Provide senior technical guidance from discovery and design through implementation and operational transition.
Translate complex requirements into clear recommendations, options, risks, and technical decisions.
Coach architects, administrators, developers, and delivery teams on reusable ServiceNow engineering patterns.
Lead resolution of complex cross-module, integration, performance, security, and data-model challenges. Architecture & Platform Governance
Lead architecture reviews for major solutions, integrations, custom tables, table extensions, scripted logic, security changes, and core capabilities.
Assess manageability, upgradeability, scalability, performance, security, licensing impact, and long-term supportability.
Promote out-of-the-box capabilities and managed extensibility before customization.
Ensure designs consider impacts across Bell, Shared, and BBM environments and shared enterprise services. Solution Design & Engineering Quality
Review high-level and detailed designs covering CSDM/CMDB, integrations, roles, workflows, user experiences, and automation.
Define technical acceptance criteria and ensure appropriate automated, regression, performance, and security testing.
Advise on Business Rules, Script Includes, Flow Designer, IntegrationHub, APIs, MID Servers, scheduled jobs, workspaces, portals, and notifications.
Drive technical debt reduction, health remediation, guardrails, code quality, observability, and upgrade readiness. Security, Data & Integration
Align solutions with Bell security, privacy, access-control, audit, and data-retention requirements.
Guide authentication, authorization, role design, credentials, encryption, and integration security.
Guide CMDB/CSDM modelling, data ownership, quality, reconciliation, and shared-data governance.
Promote standardized, resilient, observable, and supportable integration patterns. Delivery & Operations
Partner with product owners and delivery teams to manage dependencies, technical complexity, risk, and design decisions.
Ensure logging, monitoring, support documentation, knowledge transfer, and clear Day 2 ownership.
Support upgrades, release planning, production readiness, major-incident investigations, and root-cause analysis.
Identify opportunities to improve experiences through automation, analytics, AI, and ServiceNow capabilities.

Critical Qualifications

Bachelor’s degree in a relevant field, or equivalent practical experience.
5+ years of relevant ServiceNow or enterprise-platform experience, including senior advisory, architecture, or lead engineering responsibilities.
Advanced ServiceNow knowledge and experience delivering solutions in large, complex enterprise environments.
Strong experience in administration, configuration, development, integration, security, and release practices.
Practical knowledge of CMDB, CSDM, Flow Designer, IntegrationHub, scripting, APIs, access controls, deployment, and automated testing.
Ability to evaluate complex issues from multiple perspectives and communicate recommendations clearly.

Preferred Qualifications

ServiceNow CSA certification.
ServiceNow CAD, CIS, or CTA credentials.
Experience with ITOM, SPM, CSM, SecOps, IRM, HRSD, HAM, SAM, Now Assist, or AI Control Tower.
Knowledge of ITIL, Agile, DevSecOps, enterprise architecture, and SaaS platform governance.
Experience in multi-instance, multi-vendor, or regulated enterprise environments.

Additional Requirements

Technical credibility and sound judgment.
Clear, concise, and professional communication.
Ability to influence without direct authority.
Strong collaboration, coaching, and stakeholder-management skills.
A practical balance of innovation, governance, reliability, and speed.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 10/20/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Provide senior technical leadership across the enterprise ServiceNow ecosystem, guiding solution design, platform governance, and engineering quality. Act as a trusted advisor to stakeholders while ensuring operational readiness and alignment with security and data standards.

Requirements

Requires a bachelor's degree or equivalent experience with at least 5 years of relevant ServiceNow or enterprise-platform experience. Candidates must possess advanced knowledge of ServiceNow administration, development, and integration practices in complex environments.

Skills

ServiceNow
Technical leadership
Solution design
Platform governance
CMDB
CSDM
Flow Designer
IntegrationHub
Scripting
APIs
Security
Data modeling
Automated testing
Stakeholder management
ITIL
Agile

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
Service discount
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Technical Advisor
Enterprise Architecture
CMDB
CSDM
Flow Designer
IntegrationHub
ITIL
Agile
DevSecOps
SaaS
Governance
API
MID Server
ITOM
SPM
CSM
SecOps
IRM
HRSD
HAM
SAM
Now Assist
AI
Automation
Data Governance
Cloud
System Administration
Software Engineering
Platform Management

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