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Added 37 mins ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
To accelerate time-to-market with effective solutions that keep our customers in the lead, we leverage a powerful risk prioritized product development process.The Test Engineering…
Added 37 mins ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 37 mins ago
NF
Senior L&D Partner - Sales & Technology
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- Full-time
Ready to shape the future of sales capability, technology adoption, and commercial performance?
Added 37 mins ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
The Service team is a unique team in Development engineering responsible for enhancing the reliability and performance of Husky’s products by resolving systemic service issues. The team is…
Added 37 mins ago
HT
Test Engineering Technologist - Process Packaging
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- Full-time
To accelerate time-to-market with effective solutions that keep our customers in the lead, we leverage a powerful risk prioritized product development process. The Test Engineering…
Added 37 mins ago
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Advanced Applications Blow Molding Specialist
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…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 37 mins ago
HT
Applications Engineer
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- Full-time
Lead end-to-end innovation and engineering initiatives, from concept ideation and prototyping through proof-of-concept validation, product development, and commercialization.
Added 37 mins ago
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Engineering Team Leader (PET HR)
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Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 37 mins ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
…release to manufacturing. The secret to our success is our high-performance culture and the creativity, intelligence and passion of our team members around the world. We share a common…
Added 37 mins ago
PF
Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
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Remote, Canada
- Remote
…SCADA et PPC, la surveillance centralisée, la gestion de la performance, la gestion commerciale des actifs et la gestion des services sur le…
Added 37 mins ago
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Manager, IVD Manufacturing
SEKISUI Diagnostics
Charlottetown, PE
- Full-time
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Added 52 mins ago
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Google
Waterloo, ON
Experience in high-performance computing (HPC) concepts, development, or technologies.
Added 52 mins ago
Software Developer III, Site Reliability
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Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent practical experience.
Added 1 hour ago
B
Sr. Developer - Application Development JAVA N 4B
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AB
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Added 1 hour ago
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Principal ASIC Design Engineer
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Markham, ON
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…architectural innovation, mentor engineers, and help shape engineering best practices that support AMD's future generations of AI and high-performance computing…
Added 1 hour ago
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Surrey, BC
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…related experience in decision support, business analysis, performance reporting, and/or health care management, or an equivalent combination of education, training and experience.…
Added 1 hour ago
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Analyst, Business Systems
Fraser Health
Surrey, BC
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…related experience in decision support, business analysis, performance reporting, and/or health care management, or an equivalent combination of education, training and experience.…
Added 2 hours ago
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Senior Embedded Software Designer
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Strong software engineering fundamentals, including system design, debugging, testing, performance analysis, and maintainable code development
Added 2 hours ago
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Applied AI Software Engineer
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Added 2 hours ago
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Added 3 hours ago
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Facility and Mechanical Project Manager
Trench Group
Pickering, ON
- $60,000 to $100,000 CAD / year
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…for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance. But we are…
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Technology Implementation Lead
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Toronto, ON
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Added 3 hours ago
NT
Senior Full-Stack Developer / React Front-End Expert
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…an experienced Senior Full-Stack Developer / React Front-End Lead (with strong C# Backend…
Added 3 hours ago
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Front-End Engineer - Montreal - Up to $200,000 CAD + Exceptional Bonuses/Benefits
Hunter Bond
Montreal, QC
- Full-time
Highly respected, hands-on Tech Lead you can collaborate with as a peer

Bell

ServiceNow Senior Technical Advisor

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Oct 21, 2026
Experience: 5+ years of relevant ServiceNow or enterprise-platform experience, including senior advisory, architecture, or lead engineering responsibilities.
Posting language: English
Posted: Oct 6, 2026

Original job description

Req Id: 432829

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

Bell is seeking a highly experienced ServiceNow Senior Technical Advisor to provide technical leadership across our enterprise ServiceNow ecosystem. The role guides solution design, platform governance, engineering quality, and operational readiness across multiple ServiceNow instances and delivery teams. The successful candidate will act as a trusted advisor to platform owners, architects, developers, process leaders, security partners, vendors, and business stakeholders.

Key Responsibilities

Technical Leadership & Advisory

Provide senior technical guidance from discovery and design through implementation and operational transition.
Translate complex requirements into clear recommendations, options, risks, and technical decisions.
Coach architects, administrators, developers, and delivery teams on reusable ServiceNow engineering patterns.
Lead resolution of complex cross-module, integration, performance, security, and data-model challenges. Architecture & Platform Governance
Lead architecture reviews for major solutions, integrations, custom tables, table extensions, scripted logic, security changes, and core capabilities.
Assess manageability, upgradeability, scalability, performance, security, licensing impact, and long-term supportability.
Promote out-of-the-box capabilities and managed extensibility before customization.
Ensure designs consider impacts across Bell, Shared, and BBM environments and shared enterprise services. Solution Design & Engineering Quality
Review high-level and detailed designs covering CSDM/CMDB, integrations, roles, workflows, user experiences, and automation.
Define technical acceptance criteria and ensure appropriate automated, regression, performance, and security testing.
Advise on Business Rules, Script Includes, Flow Designer, IntegrationHub, APIs, MID Servers, scheduled jobs, workspaces, portals, and notifications.
Drive technical debt reduction, health remediation, guardrails, code quality, observability, and upgrade readiness. Security, Data & Integration
Align solutions with Bell security, privacy, access-control, audit, and data-retention requirements.
Guide authentication, authorization, role design, credentials, encryption, and integration security.
Guide CMDB/CSDM modelling, data ownership, quality, reconciliation, and shared-data governance.
Promote standardized, resilient, observable, and supportable integration patterns. Delivery & Operations
Partner with product owners and delivery teams to manage dependencies, technical complexity, risk, and design decisions.
Ensure logging, monitoring, support documentation, knowledge transfer, and clear Day 2 ownership.
Support upgrades, release planning, production readiness, major-incident investigations, and root-cause analysis.
Identify opportunities to improve experiences through automation, analytics, AI, and ServiceNow capabilities.

Critical Qualifications

Bachelor’s degree in a relevant field, or equivalent practical experience.
5+ years of relevant ServiceNow or enterprise-platform experience, including senior advisory, architecture, or lead engineering responsibilities.
Advanced ServiceNow knowledge and experience delivering solutions in large, complex enterprise environments.
Strong experience in administration, configuration, development, integration, security, and release practices.
Practical knowledge of CMDB, CSDM, Flow Designer, IntegrationHub, scripting, APIs, access controls, deployment, and automated testing.
Ability to evaluate complex issues from multiple perspectives and communicate recommendations clearly.

Preferred Qualifications

ServiceNow CSA certification.
ServiceNow CAD, CIS, or CTA credentials.
Experience with ITOM, SPM, CSM, SecOps, IRM, HRSD, HAM, SAM, Now Assist, or AI Control Tower.
Knowledge of ITIL, Agile, DevSecOps, enterprise architecture, and SaaS platform governance.
Experience in multi-instance, multi-vendor, or regulated enterprise environments.

Additional Requirements

Technical credibility and sound judgment.
Clear, concise, and professional communication.
Ability to influence without direct authority.
Strong collaboration, coaching, and stakeholder-management skills.
A practical balance of innovation, governance, reliability, and speed.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 10/20/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Provide senior technical leadership across the enterprise ServiceNow ecosystem, guiding solution design, platform governance, and engineering quality. Act as a trusted advisor to stakeholders while ensuring operational readiness and alignment with security and data standards.

Requirements

Requires a bachelor's degree or equivalent experience with at least 5 years of relevant ServiceNow or enterprise-platform experience. Candidates must possess advanced knowledge of ServiceNow administration, development, and integration practices in complex environments.

Skills

ServiceNow
Technical leadership
Solution design
Platform governance
CMDB
CSDM
Flow Designer
IntegrationHub
Scripting
APIs
Security
Data modeling
Automated testing
Stakeholder management
ITIL
Agile

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
Service discount
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Technical Advisor
Enterprise Architecture
CMDB
CSDM
Flow Designer
IntegrationHub
ITIL
Agile
DevSecOps
SaaS
Governance
API
MID Server
ITOM
SPM
CSM
SecOps
IRM
HRSD
HAM
SAM
Now Assist
AI
Automation
Data Governance
Cloud
System Administration
Software Engineering
Platform Management

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