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Added 12 mins ago
T
Change Manager
TD
Halifax, NS · Markham, ON · Toronto, ON · Montreal, QC
- Full-time
Partner with executives, sponsors, and senior leaders to assess change impacts, manage risk, and accelerate adoption.
Added 26 mins ago
PG
Senior Content Writer
Publicis Groupe Canada
Toronto, ON · Greater Toronto Area, Canada
- $65,000 to $85,000 CAD / year
- Full-time
…dictated by social, and TikTok becomes the leading entertainment platform, we’re looking for people who can help put our clients in the spotlight, by strategically positioning them at the…
Added 27 mins ago
Manager HR Systems
Region of Waterloo
Kitchener, ON
…including SAP Human Capital Management for core HR and employee data, onboarding and recruiting, payroll, learning, performance and goal management); grievance, discipline and incident…
Added 27 mins ago
Platform Engineer
Scotiabank
Toronto, ON
The Platform Engineer will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank’s most significant enterprise-wide strategic initiatives. This…
Added 27 mins ago
Senior Platform Engineer
Scotiabank
Toronto, ON
The Senior Platform Engineer will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank’s most significant enterprise wide strategic initiatives.…
Added 27 mins ago
GM
Senior Software Developer
General Motors
Markham, ON · Oshawa, ON
- Full-time
General Motors is seeking a Senior Software Developer to build and evolve the software platforms that support production mapping, Data Over the Air (DOTA) Back Office capabilities, and…
Added 27 mins ago
GM
Senior Data Engineering, Vehicle Data Operations
General Motors
Markham, ON · Oshawa, ON
- Full-time
The Senior Data Engineering candidate will build, operate, and improve software and data solutions that make vehicle data operations more reliable, observable, and scalable. This position…
Added 27 mins ago
GM
Senior Software Engineering, Vehicle Data Platform
General Motors
Markham, ON · Oshawa, ON
- Full-time
The Data Engineering organization at General Motors is building a unified Vehicle Data Platform that moves data and configuration between vehicle ECUs and the cloud. Our team is the only…
Added 27 mins ago
E
iOS Engineer - SE3
eBay
Toronto, ON
- Full-time
At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around…
Added 42 mins ago
MH
Implementations Manager
MedMe Health
Toronto, ON
- $105,000 to $145,000 CAD / year
- Full-time
…prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies…
Added 42 mins ago
M
Senior Software Engineer, Web & SDK
Mecka
Remote, Canada
- $160,000 to $200,000 CAD / year
- Full-time
- Remote
The data we capture is only as valuable as the tools people use to work with it. As Application / Platform Engineer, you build the web viewers and players that make our egocentric data…
Added 42 mins ago
Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)
Amazon
Toronto, ON
- Help ISVs build the governance, operating models, and data infrastructure needed to sustain long-term transformation, not just hit short-term milestones
Added 56 mins ago
TG
Senior Information Analyst, Investigative Services (12 Months Contract)
TMX Group
Toronto, ON
- $30 to $35 CAD / hour
- Full-time
Senior Analyst, Investigative Services is responsible for processing the more difficult research requests, leading ongoing departmental training, acting as the main contact for issue…
Added 56 mins ago
JW
Senior Software Engineer, Web3 Backend
Jobs Web3
Toronto, ON
- Full-time
As a Senior Software Engineer, you’ll architect, build, and scale the backend services, infrastructure, and data systems that support Robinhood’s next-generation crypto, web3, and wallet…
Added 57 mins ago
Senior Business Analyst
World Vision Canada
Mississauga, ON
The Senior Business Analyst, Enterprise Data holds the end-to-end view of how World Vision Canada's core business processes and the information supporting them fit together across…
Added 1 hour ago
Senior Manager, Development
Scotiabank
Toronto, ON
The Senior Manager, Development – Data Engineering will provide strategic and hands‑on leadership within Scotiabank’s Data & AI Technology team. This role is accountable for leading and…
Added 1 hour ago
DI
Data Engineering Lead
Definity Insurance Company
Toronto, ON
- Full-time
Act as the senior technical escalation point for complex data, platform, pipeline, and data quality challenges.
Added 1 hour ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
…work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate…
Added 1 hour ago
SL
Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Senior Risk Business Analyst will make a meaningful contribution to Sun Life’s Corporate Risk Operations team by combining business analysis expertise and business-facing support for…
Added 2 hours ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
Title of position: Senior Forward Deployed Engineer
Added 2 hours ago
Senior Solutions Architect
Scotiabank
Toronto, ON
Platform Enablement: Build foundational capabilities that empower product, data, and AI teams to innovate securely and efficiently.
Added 2 hours ago
Manager, Loyalty & Partnership Infrastructure
Scotiabank
Toronto, ON
…The role involves overseeing production support, monitoring platform stability, reporting to senior management, addressing audit issues, promoting a customer-focused culture, and building…
Added 2 hours ago
C
Consultant, Full Stack Developer
CIBC
Toronto, ON
- Full-time
…all technologies and platforms. The Consultant, Full Stack Developer provides technical leadership to development, is responsible for technical design and development of applications using…
Added 2 hours ago
A
Senior Machine Learning Operations Developer: AI/ML Platform
Autodesk
Vancouver, BC · Toronto, ON · Montreal, QC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
26WD100499, Senior Machine Learning Operations Developer: AI/ML Platform
Added 2 hours ago
TA
Decision Science Specialist
Transat AT
Montreal, QC
- Full-time
In collaboration with the Senior Director, Revenue Management Systems and Inventory, the Decision Science Specialist contributes to the evolution, validation, and optimization of analytical…

Bell

ServiceNow Senior Technical Advisor

Toronto, ON, Canada

Hybrid

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Applications open in a new tab.

Job details

Workplace: Hybrid
Apply by: Oct 21, 2026
Experience: 5+ years of relevant ServiceNow or enterprise-platform experience, including senior advisory, architecture, or lead engineering responsibilities.
Posting language: English
Posted: Oct 6, 2026

Original job description

Req Id: 432829

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

Bell is seeking a highly experienced ServiceNow Senior Technical Advisor to provide technical leadership across our enterprise ServiceNow ecosystem. The role guides solution design, platform governance, engineering quality, and operational readiness across multiple ServiceNow instances and delivery teams. The successful candidate will act as a trusted advisor to platform owners, architects, developers, process leaders, security partners, vendors, and business stakeholders.

Key Responsibilities

Technical Leadership & Advisory

Provide senior technical guidance from discovery and design through implementation and operational transition.
Translate complex requirements into clear recommendations, options, risks, and technical decisions.
Coach architects, administrators, developers, and delivery teams on reusable ServiceNow engineering patterns.
Lead resolution of complex cross-module, integration, performance, security, and data-model challenges. Architecture & Platform Governance
Lead architecture reviews for major solutions, integrations, custom tables, table extensions, scripted logic, security changes, and core capabilities.
Assess manageability, upgradeability, scalability, performance, security, licensing impact, and long-term supportability.
Promote out-of-the-box capabilities and managed extensibility before customization.
Ensure designs consider impacts across Bell, Shared, and BBM environments and shared enterprise services. Solution Design & Engineering Quality
Review high-level and detailed designs covering CSDM/CMDB, integrations, roles, workflows, user experiences, and automation.
Define technical acceptance criteria and ensure appropriate automated, regression, performance, and security testing.
Advise on Business Rules, Script Includes, Flow Designer, IntegrationHub, APIs, MID Servers, scheduled jobs, workspaces, portals, and notifications.
Drive technical debt reduction, health remediation, guardrails, code quality, observability, and upgrade readiness. Security, Data & Integration
Align solutions with Bell security, privacy, access-control, audit, and data-retention requirements.
Guide authentication, authorization, role design, credentials, encryption, and integration security.
Guide CMDB/CSDM modelling, data ownership, quality, reconciliation, and shared-data governance.
Promote standardized, resilient, observable, and supportable integration patterns. Delivery & Operations
Partner with product owners and delivery teams to manage dependencies, technical complexity, risk, and design decisions.
Ensure logging, monitoring, support documentation, knowledge transfer, and clear Day 2 ownership.
Support upgrades, release planning, production readiness, major-incident investigations, and root-cause analysis.
Identify opportunities to improve experiences through automation, analytics, AI, and ServiceNow capabilities.

Critical Qualifications

Bachelor’s degree in a relevant field, or equivalent practical experience.
5+ years of relevant ServiceNow or enterprise-platform experience, including senior advisory, architecture, or lead engineering responsibilities.
Advanced ServiceNow knowledge and experience delivering solutions in large, complex enterprise environments.
Strong experience in administration, configuration, development, integration, security, and release practices.
Practical knowledge of CMDB, CSDM, Flow Designer, IntegrationHub, scripting, APIs, access controls, deployment, and automated testing.
Ability to evaluate complex issues from multiple perspectives and communicate recommendations clearly.

Preferred Qualifications

ServiceNow CSA certification.
ServiceNow CAD, CIS, or CTA credentials.
Experience with ITOM, SPM, CSM, SecOps, IRM, HRSD, HAM, SAM, Now Assist, or AI Control Tower.
Knowledge of ITIL, Agile, DevSecOps, enterprise architecture, and SaaS platform governance.
Experience in multi-instance, multi-vendor, or regulated enterprise environments.

Additional Requirements

Technical credibility and sound judgment.
Clear, concise, and professional communication.
Ability to influence without direct authority.
Strong collaboration, coaching, and stakeholder-management skills.
A practical balance of innovation, governance, reliability, and speed.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 10/20/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Provide senior technical leadership across the enterprise ServiceNow ecosystem, guiding solution design, platform governance, and engineering quality. Act as a trusted advisor to stakeholders while ensuring operational readiness and alignment with security and data standards.

Requirements

Requires a bachelor's degree or equivalent experience with at least 5 years of relevant ServiceNow or enterprise-platform experience. Candidates must possess advanced knowledge of ServiceNow administration, development, and integration practices in complex environments.

Skills

ServiceNow
Technical leadership
Solution design
Platform governance
CMDB
CSDM
Flow Designer
IntegrationHub
Scripting
APIs
Security
Data modeling
Automated testing
Stakeholder management
ITIL
Agile

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
Service discount
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Technical Advisor
Enterprise Architecture
CMDB
CSDM
Flow Designer
IntegrationHub
ITIL
Agile
DevSecOps
SaaS
Governance
API
MID Server
ITOM
SPM
CSM
SecOps
IRM
HRSD
HAM
SAM
Now Assist
AI
Automation
Data Governance
Cloud
System Administration
Software Engineering
Platform Management

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