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Added 4 mins ago
P
Portfolio Manager, Multi-Asset Wealth Solutions
Purpose
Toronto, ON
- Full-time
…unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is developing a diversified product platform aimed…
Added 4 mins ago
K
Regional Sales Manager
Kelly
Sudbury, ON · Greater Sudbury, ON
- $85,000 USD / year
- Full-time
Lead the customers in terms of consultation and support for the business' technologies and service
Added 4 mins ago
SC
Design Director
Sony Computer Entertainment France SA
Montreal, QC
- Full-time
…proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment…
Added 4 mins ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $85,000 to $105,000 CAD / year
- Full-time
Lead quarterly and annual business reviews with clients.
Added 4 mins ago
K
Senior Compliance Officer
Kelly
Ottawa, ON · Kanata, ON
- $50 to $53 USD / hour
- Full-time
Lead interactions with internal auditors, third-party auditors, and external regulatory bodies.
Added 4 mins ago
TU
Junior NLP Data Scientist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Part-time
AAPS Salaried - Information Systems and Technology, Level A
Added 4 mins ago
TC
UX Designer
TECH4SOFT Consulting
Toronto, ON
- Full-time
Lead UX projects from discovery through delivery - including research, wireframes, prototypes, and user testing
Added 6 mins ago
C
Concepteur de solutions de sécurité (Security Solutions Designer)
Cisco
Montreal, QC
- Full-time
As an advisor to the customer, you’ll be working with technology experts to craft architectures and configure products to meet customer-specific needs, are prepared to lead all technical…
Added 6 mins ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
Coordinate and lead meetings with operational stakeholders, project teams and application resources as required.
Added 6 mins ago
K
Resource Management Specialist
KPMG
ON · Toronto, Ontario
- Full-time
…balance is how our values show up - in how we work, how we lead, and what we…
Added 6 mins ago
K
Director, Pursuits - Federal Government
KPMG
Ottawa, ON
- Full-time
KPMG seeks a very experienced senior-level professional to lead and manage KPMG’s Centre of Excellence established for the Canadian Federal Government subaccounts.
Added 6 mins ago
PC
Capital Markets and Accounting Advisory Services, Senior Associate
Pwc Canada
Vancouver, BC
- Full-time
Leadership, Collaboration: Demonstrated ability to lead teams, mentor colleagues, and foster a collaborative, client-focused culture.
Added 6 mins ago
PC
Capital Markets and Accounting Advisory Services, Manager
Pwc Canada
Vancouver, BC
- Full-time
Leadership, Collaboration: Demonstrated ability to lead teams, mentor colleagues, and foster a collaborative, client-focused culture.
Added 20 mins ago
P&
Gestionnaire de programme senior, Stratégie commerciale des nouveaux produits | Senior Program Manager, New Product Commercial Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
Added 20 mins ago
OH
Director, Transplant Services
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
Supports the development, design and implementation of organ allocation changes as a business lead and Subject Matter Expert (SME) in collaboration with IT application development services.
Added 20 mins ago
J
Manager I, Sales Development
Jobgether
Canada
- Full-time
The Manager I, Sales Development will lead and scale an outbound sales development team, driving pipeline generation and supporting the organization’s broader sales objectives. This role…
Added 20 mins ago
G
Seasonal Retail Sales Associate - Toronto Dominion Square
Gap
Calgary, AB
- Part-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 20 mins ago
L
5794 - Store Manager
Lids
Timmins, ON
- $20.5 USD / hour
- Full-time
Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
Added 20 mins ago
1
Senior Engagement Manager
15Rock
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
We’re looking for an Engagement Manager to lead client projects from the initial scope through to the final presentation. You’ll use our AI platform to carry out research and analysis,…
Added 20 mins ago
S
Marketing Specialist
Seequent
Vancouver, BC
- Full-time
We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more…
Added 20 mins ago
G
Seasonal Retail Sales Associate - Southgate S/C - AB
Gap
Edmonton, AB
- Part-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 20 mins ago
G
Retail Supervisor, Full Time - Westshore T/C
Gap
Langford, BC
- Full-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 35 mins ago
PM
Dietary Aide
Prairie Mountain Health
Brandon, MB
- Full-time
Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
Added 36 mins ago
CT
Senior Network & Security Engineer
Charter Telecom
Burnaby, BC · Vancouver, British Columbia
- Full-time
…grown into one of Canada’s foremost fastest growing Information Technology providers in the country, providing a broad array of high value product and service solutions to clients operating…
Added 36 mins ago
CT
Senior Network & Security Engineer
Charter Telecom
Calgary, AB
- Full-time
…grown into one of Canada’s foremost fastest growing Information Technology providers in the country, providing a broad array of high value product and service solutions to clients operating…

Bell

ServiceNow Senior Technical Advisor

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Oct 21, 2026
Experience: 5+ years of relevant ServiceNow or enterprise-platform experience, including senior advisory, architecture, or lead engineering responsibilities.
Posting language: English
Posted: Oct 6, 2026

Original job description

Req Id: 432829

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

Bell is seeking a highly experienced ServiceNow Senior Technical Advisor to provide technical leadership across our enterprise ServiceNow ecosystem. The role guides solution design, platform governance, engineering quality, and operational readiness across multiple ServiceNow instances and delivery teams. The successful candidate will act as a trusted advisor to platform owners, architects, developers, process leaders, security partners, vendors, and business stakeholders.

Key Responsibilities

Technical Leadership & Advisory

Provide senior technical guidance from discovery and design through implementation and operational transition.
Translate complex requirements into clear recommendations, options, risks, and technical decisions.
Coach architects, administrators, developers, and delivery teams on reusable ServiceNow engineering patterns.
Lead resolution of complex cross-module, integration, performance, security, and data-model challenges. Architecture & Platform Governance
Lead architecture reviews for major solutions, integrations, custom tables, table extensions, scripted logic, security changes, and core capabilities.
Assess manageability, upgradeability, scalability, performance, security, licensing impact, and long-term supportability.
Promote out-of-the-box capabilities and managed extensibility before customization.
Ensure designs consider impacts across Bell, Shared, and BBM environments and shared enterprise services. Solution Design & Engineering Quality
Review high-level and detailed designs covering CSDM/CMDB, integrations, roles, workflows, user experiences, and automation.
Define technical acceptance criteria and ensure appropriate automated, regression, performance, and security testing.
Advise on Business Rules, Script Includes, Flow Designer, IntegrationHub, APIs, MID Servers, scheduled jobs, workspaces, portals, and notifications.
Drive technical debt reduction, health remediation, guardrails, code quality, observability, and upgrade readiness. Security, Data & Integration
Align solutions with Bell security, privacy, access-control, audit, and data-retention requirements.
Guide authentication, authorization, role design, credentials, encryption, and integration security.
Guide CMDB/CSDM modelling, data ownership, quality, reconciliation, and shared-data governance.
Promote standardized, resilient, observable, and supportable integration patterns. Delivery & Operations
Partner with product owners and delivery teams to manage dependencies, technical complexity, risk, and design decisions.
Ensure logging, monitoring, support documentation, knowledge transfer, and clear Day 2 ownership.
Support upgrades, release planning, production readiness, major-incident investigations, and root-cause analysis.
Identify opportunities to improve experiences through automation, analytics, AI, and ServiceNow capabilities.

Critical Qualifications

Bachelor’s degree in a relevant field, or equivalent practical experience.
5+ years of relevant ServiceNow or enterprise-platform experience, including senior advisory, architecture, or lead engineering responsibilities.
Advanced ServiceNow knowledge and experience delivering solutions in large, complex enterprise environments.
Strong experience in administration, configuration, development, integration, security, and release practices.
Practical knowledge of CMDB, CSDM, Flow Designer, IntegrationHub, scripting, APIs, access controls, deployment, and automated testing.
Ability to evaluate complex issues from multiple perspectives and communicate recommendations clearly.

Preferred Qualifications

ServiceNow CSA certification.
ServiceNow CAD, CIS, or CTA credentials.
Experience with ITOM, SPM, CSM, SecOps, IRM, HRSD, HAM, SAM, Now Assist, or AI Control Tower.
Knowledge of ITIL, Agile, DevSecOps, enterprise architecture, and SaaS platform governance.
Experience in multi-instance, multi-vendor, or regulated enterprise environments.

Additional Requirements

Technical credibility and sound judgment.
Clear, concise, and professional communication.
Ability to influence without direct authority.
Strong collaboration, coaching, and stakeholder-management skills.
A practical balance of innovation, governance, reliability, and speed.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 10/20/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Provide senior technical leadership across the enterprise ServiceNow ecosystem, guiding solution design, platform governance, and engineering quality. Act as a trusted advisor to stakeholders while ensuring operational readiness and alignment with security and data standards.

Requirements

Requires a bachelor's degree or equivalent experience with at least 5 years of relevant ServiceNow or enterprise-platform experience. Candidates must possess advanced knowledge of ServiceNow administration, development, and integration practices in complex environments.

Skills

ServiceNow
Technical leadership
Solution design
Platform governance
CMDB
CSDM
Flow Designer
IntegrationHub
Scripting
APIs
Security
Data modeling
Automated testing
Stakeholder management
ITIL
Agile

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
Service discount
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Technical Advisor
Enterprise Architecture
CMDB
CSDM
Flow Designer
IntegrationHub
ITIL
Agile
DevSecOps
SaaS
Governance
API
MID Server
ITOM
SPM
CSM
SecOps
IRM
HRSD
HAM
SAM
Now Assist
AI
Automation
Data Governance
Cloud
System Administration
Software Engineering
Platform Management

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