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Added 30 mins ago
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Technician - Advanced, Business Technician I
Bell
Montreal, QC
Implement, upgrade, perform preventive maintenance and repair in the event of an outage for the router and switch systems of our large business customers
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Bell

Technician - Advanced, Business Technician I

Montreal, QC, Canada

Apply by: Oct 15, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Req Id: 432891

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.

Name and description of hiring department

The Quebec Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business markets.

Main Job Duties / Accountabilities

Deliver services to Bell Business Market customers at the level of installing and repairing network systems and applications (application servers, switches, routers and other network equipment) for business customers
Implement, upgrade, perform preventive maintenance and repair in the event of an outage for the router and switch systems of our large business customers
Independently coordinate activities surrounding the installation of new products and services, in close collaboration with the Sales teams and in keeping with the team’s mandate, to ensure excellent customer service
Perform maintenance and upgrades on operating software and hardware
Escalate any event beyond his control to the support teams
Ensure adherence to each customer’s maintenance agreement
Manage Service Level commitments to our customers
Maintain relations with customers and various groups within Bell Canada

As necessary, agree to undergo a background security check to meet a customer’s clearance requirement.

The technician may also be assigned to customer on site.

Prerequisite

Candidates who are part of the Craft and Services bargaining unit must have;
- A college diploma in electronics or telecommunications, or equivalent work experience
Candidates from outside the Craft and Services bargaining unit must have:
- A college diploma in electronics or telecommunications, or equivalent work experience
- A minimum of a high school diploma
Fluent in French
Hold a valid driver’s license Class 5
Possess good manual dexterity and able to work with different hand tools
Capable to climb telephone poles and/or climb and carry ladders
Capable to kneel and bend and work in areas with restricted movement
Capable of differentiating coloured wires (colour code)
Capable to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment

Essential Qualifications / Skills

Intermediate knowledge of the outside plant, telecom equipment, and telecom network
Intermediate knowledge with the following products:
- routers
- switches
- firewall internet security
- wireless technology
Basic knowledge of LAN and WAN network design ISO layers, security solutions, VPN, wireless and VOIP
Basic knowledge of VMWARE and IBM, HP server products
Intermediate knowledge of traditional core data technologies such as DS0, DS1, DS3 transmission
Ability to act with a focus on customer satisfaction
Ability to communicate clearly and concisely, both orally and in writing
Analytical thinking and problem solving abilities

Working Conditions

The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.

Note that many working conditions are subject to terms outlined in the collective agreement.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 10/14/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Install, upgrade, maintain, and repair network systems and equipment - including routers, switches, servers, and related applications - for Bell Business customers. Coordinate new service installations with Sales, meet customer service-level commitments, maintain customer relationships, and escalate issues when needed.

Requirements

Applicants need a college diploma in electronics or telecommunications, or equivalent work experience; external applicants must also have at least a high school diploma. The role requires fluency in French, a valid Class 5 driver's license, relevant telecommunications and networking knowledge, customer-focused communication and problem-solving skills, and the physical ability to perform field work safely.

Skills

Router and Switch Installation and Repair
Firewall and Internet Security
Wireless Technology
LAN and WAN Network Design
VPN
VoIP
VMware
IBM and HP Servers
DS0, DS1, and DS3 Transmission
Preventive Maintenance
Hardware and Software Upgrades
Customer Service
Troubleshooting and Problem Solving
French Communication
Telecommunications Field Work

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Mental Health Benefits
Employee Service Discount
Partner Offers

Visa sponsorship

Not detected in the job text

Keywords

Outside Plant
Telecommunications
Telecom Networks
Routers
Switches
Firewalls
Internet Security
Wireless Technology
LAN
WAN
ISO Layers
VPN
VoIP
VMware
IBM Servers
HP Servers
DS0
DS1
DS3
Network Installation
Preventive Maintenance
Hardware Upgrades
Software Upgrades
Service-Level Agreements
Customer Service
Troubleshooting
French
Class 5 Driver's License

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