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Added 1 day ago
CC
Technician, Customer and Network Support
Cogeco Connexion
Pembroke, ON
- Full-time
Participate in the Network Technician evening and weekend on-call rotation
Added 1 day ago
C
Technician, Customer and Network Support
Cogeco
Pembroke, ON
- Full-time
Participate in the Network Technician evening and weekend on-call rotation
Added 5 days ago
XI
Manager, Field Operations ON W
Xplore Inc.
Canada
- Full-time
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians.…
Added 5 days ago
P
Mechanical Laboratory Technician
PLP
Montreal, QC
- Full-time
Cable television and broadband service providers
Added 5 days ago
S
Field Services Technician
SaskTel
Canora, SK
- Full-time
Coordinates, installs, rearranges, maintains, removes, tests and repairs voice and broadband equipment, wiring, associated hardware, applications and outside plant facilities for…
Added 9 days ago
BU
Broadband Construction Technician
Brandon University
Brandon, MB
- Full-time
Responsible for all aspects of construction, installation, and repair of the broadband infrastructure with a focus on providing an exceptional customer experience.
Added 11 days ago
TC
Radio Service Technician
Tridon Communications
AB · Calgary, AB
- Full-time
The Radio Technician is responsible to program, install, test, troubleshoot, and repair communications equipment at the repair centre and job site. Radio Technicians who are certified for…
Added 11 days ago
Broadband Construction Technician
Westman Communications Group
Brandon, MB
Responsible for all aspects of construction, installation, and repair of the broadband infrastructure with a focus on providing an exceptional customer experience.
Added 14 days ago
PC
Field Service Technician II - 174567 - 174933 - 175202
Piper Companies
Saint-Paul, NB · St.-Paul, NB
- Full-time
Keywords: field service technician, FST, FST II, field service technician II, radio technician, communications technician, wireless technician, two-way radio, 2-way radio, RF, radio…
Added 16 days ago
Technical Support Representative II
EnerSys Delaware Inc.
Burnaby, BC
Maintain active availability in assigned 8x8 contact-center queues and respond to customer, field technician, Sales, and internal support requests through approved channels in a timely,…
Added 17 days ago
SM
Intermediate IT/VoIP Support Technician
Starport Managed Services Inc.
Charlottetown, PE
- Full-time
We are looking for a service-oriented Intermediate IT/VoIP Support Technician to support remote client users and environments while striving to achieve and surpass our service level…
Added 19 days ago
XI
Field Operations Technician
Xplore Inc
Charlottetown, PE · Summerside, PE
- Full-time
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians.…
Added 22 days ago
AC
Broadband Technician
Access Communications
North Battleford, SK
- $34.23 to $46.21 CAD / hour
- Full-time
We have an exciting opportunity for a Broadband Technician in North Battleford, SK.
Added 23 days ago
PT
Two Way Radio Communications Service Technician
Ptp Telecommunications
Field, BC
- $26.06 CAD / hour
- Full-time
Two Way Radio Communications Field Service Technician
Added 1 month ago
VN
Production Technician 3
Vecima Networks Inc.
Saskatoon, SK
- Full-time
…future-ready software, services, and integrated platforms that power broadband and video streaming networks, monitor and manage transportation, and transform experiences in homes,…
Added 1 month ago
CC
Supervisor, Field Operations
Cogeco Connexion
Windsor, ON
- Full-time
Completion of the Society of Cable Television Engineers endorsed NCTI Broadband Service Technician certification, is preferred.
Added 1 month ago
C
Supervisor, Field Operations
Cogeco
Windsor, ON
- Full-time
● Completion of the Society of Cable Television Engineers endorsed NCTI Broadband Service Technician certification, is preferred.
Added 1 month ago
ES
Accounting Technician - Starlink
EnerStar Solutions
Medicine Hat, AB
- Full-time
…integration with Starlink, the most reliable and efficient high-speed broadband internet powered by the newest Low Earth Orbit satellites, will help you connect from the most remote…
Added 1 month ago
BC
Field Service Technician Toronto, ON
BearCom Canada
Toronto, ON · North York, ON
- Full-time
As a Senior Field Service Technician with BearCom, you will be responsible for the installation and support of wireless communications systems, including complex radio systems for public…
Added 1 month ago
TC
Communications Technologist
Tridon Communications
AB
- Full-time
Install, maintain, and repair of broadband satellite systems
Added 1 month ago
TC
Communications Technologist
Tridon Communications
AB
- Full-time
Install, maintain, and repair of broadband satellite systems
Added 1 month ago
TC
Communications Technologist
Tridon Communications
Fort McMurray, AB
- Full-time
Install, maintain, and repair of broadband satellite systems
Added 1 month ago
Technician - Advanced, Business Technician I, Bell Canada
Bell
Mississauga, ON
Basic knowledge of the following product and services: IP (IPVPN, MPLS), Broadband (T1, ATM, OE, NGCE)
Added 1 month ago
B
Field Service Technician Toronto, ON
BearCom
Toronto, ON
- $25.38 to $32.5 CAD / hour
- Other
As a Senior Field Service Technician with BearCom, you will be responsible for the installation and support of wireless communications systems, including complex radio systems for public…
Added 1 month ago
B
Field Service Technician Toronto, ON
BearCom
Toronto, ON
- $25.38 to $32.5 CAD / hour
- Other
As a Senior Field Service Technician with BearCom, you will be responsible for the installation and support of wireless communications systems, including complex radio systems for public…

Bell

Technician - Advanced, Business Technician I, Bell Canada

Mississauga, ON, Canada

Remote

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Job details

Workplace: Remote
Posting language: English
Posted: Sep 1, 2026

Original job description

Req Id: 431664

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.

Name and description of hiring department:

The service desk performs L1 surveillance function for Bell customers which includes big corporations, essential services providers, Hospitals, Emergency services and Banks. The Service Desk runs round the clock operations (24/7/365) day service and requires highly motivated and responsible technicians who can handle high demanding and fast paced work environment. We work on a vast array of technologies which include SDWAN, IP, IPVPN, WIFI, Voice and Legacy portfolios. We need people who can adapt to a fast changing technological environment.

Job Duties / Accountabilities:

Perform surveillance and troubleshooting on customer’s Network equipment
Perform Ticket Management (Keep customer informed on status of service assurance activities until resolution)
Manage workload with efficiency taking into consideration priorities
Collaborate actively with different partners/suppliers
Apply escalation procedures when necessary
Maintain knowledge in Products and Services sold by Bell

The successful candidate may be required to perform other tasks as required.

Prerequisite

Candidates who are part of the Craft and Services bargaining unit must have;
- A college diploma in electronics or telecommunications, or equivalent work experience
Candidates from outside the Craft and Services bargaining unit must have:
- A college diploma in electronics or telecommunications, or equivalent work experience
- A minimum of a high school diploma
Fluent in English (Knowledge of French is an asset)
As necessary, agree to undergo background security checks to meet customer clearance requirement

Essential Qualifications / Skills:

Knowledge of CCNA
Basic knowledge of inter-networking (LAN/MAN/WAN/VoIP)
Basic knowledge of the following product and services: IP (IPVPN, MPLS), Broadband (T1, ATM, OE, NGCE)
Excellent communication skills
Capacity to partner with multiple internal teams in order to meet customer’s needs
Capability to listen, understand, analyze and respond to customer’s needs
Ability and willingness to manage change and take full responsibility
Ability to make decisions promptly and manage risks while under pressure
Demonstrate judgement and initiative

Working Conditions:

This is a 24/7 operation; the candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority) to participate in a standby program and to work overtime as needed. Available and flexible to work days, evenings and nights, weekends, and statutory holidays when needed.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union
Job Status: Regular - Part time
Job Location: Canada : Ontario : Mississauga
Work Arrangement: Remote
Application Deadline: 09/15/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Perform surveillance and troubleshooting on customer network equipment while managing support tickets to ensure timely resolution. Collaborate with internal teams and partners to maintain service standards and apply escalation procedures as needed.

Requirements

Candidates must possess a college diploma in electronics or telecommunications or equivalent work experience. Proficiency in English and knowledge of networking technologies like CCNA, IP, and VoIP are required.

Skills

Troubleshooting
Ticket management
SDWAN
IP
IPVPN
WIFI
Voice
CCNA
LAN
MAN
WAN
VoIP
Broadband
Communication skills
Risk management

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

SDWAN
IPVPN
MPLS
Broadband
T1
ATM
OE
NGCE
CCNA
VoIP
LAN
MAN
WAN
Network surveillance
Troubleshooting
Service desk
Fibre networks
5G networks
Telecommunications
Electronics
Ticket management
Customer service
Technical support
Infrastructure
Connectivity

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