Jobs in Canada

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Added 5 mins ago
GC
Product Marketing Manager (Strategist)
Game Companies
London, ON
- Full-time
Digital Extremes is seeking a strategic and highly collaborative Product Marketing Manager (Strategist) to help drive the global campaign strategies for Warframe and Soulframe. Working…
Added 5 mins ago
AC
Manager or Senior Manager, Cross Border Individual Tax
ACCA Careers
Montreal, QC
- Full-time
Assist in carrying out cross-border income tax and estate planning
Added 5 mins ago
BA
IBM Planning Analytics / TM1 Consultants & Developers
Banking and Finance Industry
Toronto, ON
- Full-time
…as agreed with customers; deliver technical, functional, and business outcomes of a project and maintaining high standards of professional…
Added 5 mins ago
LA
Human Resources Business Partner
Legal Aid Ontario
Toronto, ON
- Full-time
Reporting to the Manager, HR Advisory Services and Recruitment and working as a member of a cohesive team, the Human Resources Business Partner will act as a consultant and strategic…
Added 5 mins ago
MI
Assistant Manager Food & Beverage Operations
Marriott International
Quebec, QC
- Full-time
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the…
Added 5 mins ago
TH
Cashier : Part Time - DUNCAN
The Home Depot Canada
Duncan, BC
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 5 mins ago
MI
Pastry Chef
Marriott International
Vancouver, BC
- Full-time
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by…
Added 5 mins ago
SD
Cashier Manager, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 35 mins ago
BG
Project Manager (Construction)
BTY Group
Vancouver, BC
- $75,000 to $115,000 CAD / year
- Full-time
Our Project Management team is looking for a Project Manager to help coordinate consultants and contractors, manage budgets and schedules, and keep several smaller projects moving.
Added 35 mins ago
PC
Affirmative Business Support Worker, Temporary Full Time, Job Well
Providence Care
Kingston, ON
- Full-time
…must at least break-even. Under the general direction of the Manager, Affirmative Business, the ABSW works to maximize Jobwell revenues and the number of jobs available for clients, while…
Added 35 mins ago
PC
Affirmative Business Support Worker, Temporary Full Time, Job Well
Providence Care
Kingston, ON
- Full-time
…must at least break-even. Under the general direction of the Manager, Affirmative Business, the ABSW works to maximize Jobwell revenues and the number of jobs available for clients, while…
Added 35 mins ago
G
Analyst Regulatory Compliance
GEODIS
ON · Mississauga, ON
- Full-time
Candidates must reside within a reasonable commuting distance
Added 35 mins ago
SC
SAP Senior Project Manager - Northeast-Canada Market Unit
SAP Careers
Toronto, ON
- $190,000 to $240,000 CAD / year
- Full-time
…consensus across teams, vendors, and customers. A degree in business, technology, or a related field - or equivalent experience - supports your…
Added 51 mins ago
RB
Manager - Product Control
Royal Bank of Canada
Toronto, ON
- Full-time
…support for the related RBC Capital Market desks. As vital business partners, we ensure that all downstream processes and flows are functioning efficiently at the highest level of control…
Added 1 hour ago
EB
Directeur Régional, Origination Bilingue / Bilingual Regional Director, Origination
EQ Bank
Montreal, QC
- Full-time
Added 1 hour ago
EE
Wind Turbine Solutions Manager (Canada)
Envision Energy
ON · Ontario, Canada
- Full-time
…overseas markets, establishing and maintaining technical and business communication platforms with different types of customers. Work closely with sales teams and customer-facing functions…
Added 1 hour ago
EE
Senior Account Manager – BESS (Canada)
Envision Energy
Toronto, ON
- Full-time
Bachelor's degree or above; preferred majors in power / energy / engineering / business.
Added 1 hour ago
T
Marketing Specialist
Troika
Penticton, BC
- Full-time
…providing full-service property management, every aspect of our business is an opportunity to make an impact and leave your…
Added 1 hour ago
J
Senior Clinical Trial Manager (Sr CTM), Dermatology & Rheumatology
Jobgether
Canada
- Full-time
…next steps. Our partner is looking for a Senior Clinical Trial Manager (Sr CTM), Dermatology & Rheumatology based in…
Added 1 hour ago
S
Store Director
sephora.com
Lethbridge, AB
- Full-time
Forecast sales and payroll with District Manager to drive store results.
Added 1 hour ago
S
Stage Experience Lead - Full Time
sephora.com
Dartmouth, NS
- $20.7 to $25.9 CAD / hour
- Full-time
…Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and…
Added 1 hour ago
B
Personal Banker
BMO
Toronto, ON
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 1 hour ago
B
Personal Banking Associate
BMO
Toronto, ON
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 1 hour ago
EC
Développeur(euse) logiciel sénior C# / Senior C# Software Developer
Eaton Corporation
Brossard, QC
- Full-time
…skills, experience, and qualifications, as well as market and business…
Added 1 hour ago
LH
Care Coordinator Manager
Lifemark Health Group
Calgary, AB
- $47,000 to $50,000 CAD / year
- Full-time
Care Coordinator Manager – Lifemark Sport Medicine Rocky Ridge

Belron Canada inc

National Manager, Customer Experience

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply on LinkedIn About employer

More about this job

Responsibilities

Define and lead Belron Canada's national customer experience strategy, including omnichannel initiatives, digital transformation, customer insights, and high-impact projects across the customer journey. Lead a multidisciplinary team, manage the CX budget and performance metrics, and collaborate across departments to improve conversion, satisfaction, loyalty, and retention.

Requirements

Requires a university degree in Business Administration or a related field and 8 or more years of senior-level customer experience leadership. The ideal candidate has retail CX experience, a record of improving customer satisfaction and business results at scale, familiarity with CRM and marketing automation platforms, and strong leadership, analytical, and collaboration skills.

Skills

Customer Experience Strategy
Omnichannel Strategy
Customer Journey Management
Team Leadership
Cross-Functional Collaboration
Customer Insights
Data Analysis
Customer Loyalty
Customer Retention
Conversion Optimization
Digital Transformation
CRM
Marketing Automation
Budget Management
KPI Management
Change Leadership

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel Strategy
Customer Journey
Customer Loyalty
Customer Retention
Conversion Optimization
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
Voice Of The Customer
Customer Insights
Market Research
Net Promoter Score
Customer Satisfaction
Handling Time
Digital Transformation
Customer Profile
Rebook
Chat Internalization
Promo Module
Budget Management
Strategic KPIs
Retail
Automotive Glass
Customer Success

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Work requirements

Jobs in Canada