Jobs in Canada

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Added 10 mins ago
CH
Facilities Supervisor
CBRE HV
Fort McMurray, AB
- Full-time
Ensure personal and team outcomes have a positive impact on customer objectives.
Added 10 mins ago
CH
Facilities Supervisor
CBRE HV
Fort McMurray, AB
- Full-time
Ensure personal and team outcomes have a positive impact on customer objectives.
Added 10 mins ago
CH
Facilities Supervisor
CBRE HV
Fort McMurray, AB
- Full-time
Ensure personal and team outcomes have a positive impact on customer objectives.
Added 10 mins ago
CH
Facilities Supervisor
CBRE HV
Fort McMurray, AB
- Full-time
Ensure personal and team outcomes have a positive impact on customer objectives.
Added 23 mins ago
K
Financial Analyst
Komatsu
Sudbury, ON · Lively, ON
- Full-time
Prepare detailed sales, bookings, and SVM (Standard Variable Margin) analysis leveraging SAP Bl by region, customer, and product, including OE (Original Equipment) and Aftermarket.
Added 23 mins ago
RP
Pharmacy Manager
Rexall Pharmacy Group Ltd.
Southampton, ON
- $68 to $72 CAD / hour
- Full-time
We’re more than just a pharmacy - we’re a leader in healthcare across Canada and a certified Great Place to Work™. Proudly recognized for our diversity, inclusion, and exceptional employee…
Added 23 mins ago
SI
General Labourer
Skyjack Inc.
Guelph, ON
- Full-time
Minimum one year experience in a manufacturing or equivalent working environment
Added 23 mins ago
S
Production Quality Coordinator
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 23 mins ago
F
Territory Manager
F12.net
AB · Alberta, Canada
- Full-time
First-hand business leadership experience including P&L accountability (e.g. Sales Manager, Departmental Leader, General Management)
Added 23 mins ago
AC
Senior Product Development Engineer – Liquid Cooling
Amphenol Communications Solutions
Markham, ON
- Full-time
Represent Amphenol's commitment to exceptional customer experience through proactive communication, technical presentations, and issue resolution.
Added 23 mins ago
AC
Senior Product Development Engineer – Liquid Cooling
Amphenol Communications Solutions
Markham, ON
- Full-time
Represent Amphenol's commitment to exceptional customer experience through proactive communication, technical presentations, and issue resolution.
Added 23 mins ago
AC
Regional Service Agent
Allstate Canada
Fredericton, NB
- Full-time
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in
Added 23 mins ago
AC
Allstate Sales Agent (Barrie)
Allstate Canada
Barrie, ON
- Full-time
…belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity…
Added 23 mins ago
AC
Allstate Sales Agent Trainee
Allstate Canada
Toronto, ON
- Full-time
…belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity…
Added 23 mins ago
AC
Senior Product Development / Mechanical Design Engineer - High Speed Connectors
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics…
Added 23 mins ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
Reporting to the EVP, Sales & Marketing, this leader will strengthen Husky's market position and industry influence, build an integrated commercial support function, and connect market…
Added 23 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Post-Secondary education or skilled trade certification required · Must have the right to work in the United States (citizenship or green card)
Added 23 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 23 mins ago
AA
Product Manager
Altrom Auto Group Canada (Division of UAP Inc.)
Cambridge, ON
- Full-time
Under the direction of the Team Leader, the Product Manager is responsible for developing, implementing, and maintaining product line strategies that support and strengthen the Altrom store…
Added 23 mins ago
AA
Product Manager
Altrom Auto Group Canada (Division of UAP Inc.)
Burnaby, BC
- Full-time
Under the direction of the Team Leader, the Product Manager is responsible for developing, implementing, and maintaining product line strategies that support and strengthen the Altrom store…
Added 24 mins ago
GT
Head of Finance
Gastronomous Technologies Inc.
Oakville, ON
- Full-time
This role keeps the books, and goes far beyond them. You will be a leader and a champion of our growth: shaping pricing, steering the finances of our operation, raising capital and helping…
Added 24 mins ago
BC
Receptionist - Dagmar
Bird Construction
Ajax, ON
- Full-time
Minimum 1 year of experience in administration.
Added 24 mins ago
Security Guard Hiring Event (Multiple Vacancies) - Banks and Casual Guards
Securitas Canada
Toronto, ON
Previous security experience is an asset, but qualified candidates with a combination of strong customer-service and security backgrounds are encouraged to apply for more experienced roles.
Added 39 mins ago
OM
Lead de pratique, Programmatique
Omnicom Media
Montreal, QC
- Full-time
En tant que leader de pratique, tu établiras les objectifs clairs, tu transmettras la priorité de la valeur client à ton équipe, tu standardiseras l'excellence des livrables et tu…
Added 39 mins ago
D-
Receptionist
DSV - Global Transport and Logistics
Montreal, QC
- Full-time
Minimum of 2 years of Reception and/or Customer Service Experience

Belron Canada inc

National Manager, Customer Experience

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply on LinkedIn About employer

More about this job

Responsibilities

Define and lead Belron Canada's national customer experience strategy, including omnichannel initiatives, digital transformation, customer insights, and high-impact projects across the customer journey. Lead a multidisciplinary team, manage the CX budget and performance metrics, and collaborate across departments to improve conversion, satisfaction, loyalty, and retention.

Requirements

Requires a university degree in Business Administration or a related field and 8 or more years of senior-level customer experience leadership. The ideal candidate has retail CX experience, a record of improving customer satisfaction and business results at scale, familiarity with CRM and marketing automation platforms, and strong leadership, analytical, and collaboration skills.

Skills

Customer Experience Strategy
Omnichannel Strategy
Customer Journey Management
Team Leadership
Cross-Functional Collaboration
Customer Insights
Data Analysis
Customer Loyalty
Customer Retention
Conversion Optimization
Digital Transformation
CRM
Marketing Automation
Budget Management
KPI Management
Change Leadership

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel Strategy
Customer Journey
Customer Loyalty
Customer Retention
Conversion Optimization
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
Voice Of The Customer
Customer Insights
Market Research
Net Promoter Score
Customer Satisfaction
Handling Time
Digital Transformation
Customer Profile
Rebook
Chat Internalization
Promo Module
Budget Management
Strategic KPIs
Retail
Automotive Glass
Customer Success

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Work requirements

Jobs in Canada