Find work in Canada.

534,319 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 40 mins ago
O
Client Manager
OpenText
Richmond Hill, ON
- Full-time
…issues, and contribute to projects that shape the future of digital…
Added 40 mins ago
PC
Program Manager - Capital Markets (FSI)
PPT Consulting
Toronto, ON
- Full-time
Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced…
Added 1 hour ago
ES
Vice-président(e) exécutif(ve), Développement des affaires - Montréal | Executive Vice President, Business Development - Montrel
Equans Services Canada & US
Montreal, QC
- Full-time
…optimize their use in the context of their energy, industrial and digital transitions. Equans is a Bouygues group…
Added 1 hour ago
T
Senior Full Stack Developer – FHIR, Java, Node.js, AWS & Healthcare Integration
ThoughtStorm
Toronto, ON
- Contract
🔹 Knowledge of Ontario digital health services, including Hospital Report Manager (HRM), Provider Registry, Client Registry, and eReferral.
Added 1 hour ago
SH
Acting Store Manager II Mayfair Shopping Centre
Sunglass Hut
Victoria, BC
- Full-time
…including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the…
Added 1 hour ago
O
Manager, Communications & Public Affairs
OpenText
Mississauga, ON
- Full-time
…issues, and contribute to projects that shape the future of digital…
Added 1 hour ago
O
Manager, Communications & Public Affairs
OpenText
Toronto, ON
- Full-time
…issues, and contribute to projects that shape the future of digital…
Added 1 hour ago
IS
Project Manager
Iris Software Inc.
Toronto, ON
- Contract
Lead end-to-end planning, execution, and delivery of system migration and business transformation projects, ensuring alignment with scope, timelines, budget, and quality objectives.
Added 1 hour ago
SM
Senior Project Manager
Solutions Metrix
Montreal, QC
- Full-time
Senior Project Manager - Financial Services Digital Transformation
Added 1 hour ago
CC
Director, Technology and Business Systems
Corner Collection
Montreal, QC
- Full-time
Reporting to the General Manager, the Director, Technology and Business Systems plays a strategic role in advancing Corner Collection’s technology environment.
Added 1 hour ago
W
Performance Testing
Wipro
Toronto, ON
- Full-time
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention.…
Added 1 hour ago
MI
FHIR Integration Engineer/Full Stack Engineer (Healthcare) 7+ years of experience
Maarut Inc
Toronto, ON
- Contract
Hands-on experience with NextGen Connect (Mirth), HL7 v2 integration, and Ontario digital health standards and provincial services, including the Hospital Report Manager (HRM) Standard,…
Added 1 hour ago
ML
Manager, HR Services
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
Added 3 hours ago
TE
District Manager - Calgary
TK Elevator
Calgary, AB
- Full-time
…qualifications. All final hiring decisions are made by either the hiring manager or the recruitment…
Added 4 hours ago
D
Solutions Architect
dentsu
Calgary, AB
- Full-time
…business cases, and design innovative solutions that accelerate digital…
Added 4 hours ago
S
Accounts Payable Manager (15 month term)
Stantec
Edmonton, AB
- Full-time
Lead Accounts Payable transformation and continuous improvement initiatives, including automation, system enhancements, digital solutions, workflow optimization, process documentation,…
Added 4 hours ago
Business Intelligence Manager - Global Business Line
Michelin
Montreal, QC · MQC - MONTREAL OFFICE
Innovation-Driven: Work on projects that matter - from sustainable materials to digital transformation.
Added 5 hours ago
HR
Registered Nurse, 10 East & West Inpatient Surgery
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Hennick Humber Hospital is North America’s first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and shorter hospital…
Added 5 hours ago
HR
Registered Practical Nurse, Inpatient Surgery 10 East & West
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Hennick Humber Hospital is North America’s first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and shorter hospital…
Added 5 hours ago
T
PMO Manager Lead
Thales
Ottawa, ON
- Full-time
Drive automation, standardization, and digital transformation within PMO operations.
Added 6 hours ago
Staff Accountant
Computacenter AG & Co. oHG
Ottawa, ON
…source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and…
Added 6 hours ago
SAP SuccessFactors Learning Lead - Senior Consultant / Manager
EY
Edmonton, AB · AB · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
As a Senior Consultant or Manager, you will own the end-to-end delivery of SuccessFactors Learning implementations, lead client engagements, and mentor junior consultants. This role is…
Added 6 hours ago
T
Représentant(e) développement des fffaires | Business Development Representative
Talan
Montreal, QC · Toronto, Ontario
- Full-time
Talan est un groupe international de conseil et d’expertises technologiques qui accélère la transformation de ses clients par les leviers de l'innovation, la technologie et la data. Depuis…
Added 6 hours ago
T
Business Development Representative
Talan
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Talan est un groupe international qui accompagne ses clients dans leur transformation Data & IA, de bout en bout, en combinant conseil en management et expertise technologique.
Added 7 hours ago
HR
Recreational Therapist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Hennick Humber Hospital is North America’s first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and shorter hospital…

Belron Canada inc

National Manager, Customer Experience

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and lead Belron Canada's national customer experience strategy, including omnichannel initiatives, digital transformation, customer insights, and high-impact projects across the customer journey. Lead a multidisciplinary team, manage the CX budget and performance metrics, and collaborate across departments to improve conversion, satisfaction, loyalty, and retention.

Requirements

Requires a university degree in Business Administration or a related field and 8 or more years of senior-level customer experience leadership. The ideal candidate has retail CX experience, a record of improving customer satisfaction and business results at scale, familiarity with CRM and marketing automation platforms, and strong leadership, analytical, and collaboration skills.

Skills

Customer Experience Strategy
Omnichannel Strategy
Customer Journey Management
Team Leadership
Cross-Functional Collaboration
Customer Insights
Data Analysis
Customer Loyalty
Customer Retention
Conversion Optimization
Digital Transformation
CRM
Marketing Automation
Budget Management
KPI Management
Change Leadership

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel Strategy
Customer Journey
Customer Loyalty
Customer Retention
Conversion Optimization
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
Voice Of The Customer
Customer Insights
Market Research
Net Promoter Score
Customer Satisfaction
Handling Time
Digital Transformation
Customer Profile
Rebook
Chat Internalization
Promo Module
Budget Management
Strategic KPIs
Retail
Automotive Glass
Customer Success

Report this job