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Added 6 mins ago
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Senior Advisor (Full Time) - People Insight & Analytics
Trillium Health Partners
ON · ON, Canada
- Full-time
Collaborate with the Manager, Workforce Planning & Analytics to execute corporate deliverables in a fast-paced healthcare organization and to support achievement of the hospital’s strategic…
Added 21 mins ago
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Marketing Specialist - Bilingual (FR/EN) (Contract)
Numeris
Toronto, ON
- Contract
Support the Content Manager in the development, production, and distribution of marketing and communications materials, including email campaigns, webinar invites, and newsletters.
Added 21 mins ago
LC
Manager, Supply Chain Replenishment (12 Month Contract)
Loblaw Companies Limited
Brampton, ON
- Full-time
Provide business coverage for the Senior Manager in their absence.
Added 21 mins ago
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Technical Product Marketing Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
We're looking for a Technical Product Marketing Manager who builds the story visually, not just writes it. You'll take Slack's roadmap and technical capabilities and turn them into working…
Added 21 mins ago
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Manager, Machine Learning Engineering - Agent Factory (
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Vancouver, BC · Canada, BC, Vancouver
- Full-time
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Added 21 mins ago
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Senior Financial Analyst, FP&A Supply Chain Finance (Transportation & Inventory)
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Reports to: Senior Manager Financial Planning & Analysis - Supply Chain
Added 35 mins ago
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Compliance Student
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Sault Ste. Marie, ON · Toronto, ON · York Mills Office
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Added 35 mins ago
Senior Associate, Programmatic
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Added 35 mins ago
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Senior Manager, Advanced Analytic, Insurance Model Validations (Quants)
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- Full-time
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Added 35 mins ago
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Manager, Advanced Analytic, Insurance Model Validations (Quants)
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- Full-time
Analytics, Insights, & Artificial Intelligence
Added 35 mins ago
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TD
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Added 35 mins ago
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Senior Manager, Treasury Data Integration
TD
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- Full-time
The Senior Manager, Treasury Data Product & Liquidity Reporting will lead strategic data delivery initiatives supporting Treasury, Finance, liquidity reporting, and related regulatory and…
Added 35 mins ago
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Data Scientist I (Quants) – Insurance Model Validation
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Added 35 mins ago
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Senior Manager, Data Science – Marketing Measurement & Analytics
TD
Toronto, ON
- Full-time
The Senior Manager, Data Science – Marketing Measurement & Analytics will lead a team responsible for advancing how TD measures, understands and optimizes Marketing performance.
Added 35 mins ago
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Gestionnaire, Planification Média
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Montreal, QC
- Full-time
Added 36 mins ago
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Strategic Marketing Manager
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Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
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Added 36 mins ago
Intermediate Data Analyst - Value Partners Investments- 12 Month Term
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Added 36 mins ago
Key Account Manager
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Added 1 hour ago
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Toronto, ON
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Added 1 hour ago
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Lifecycle Operations Specialist
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Saskatoon, SK
- Full-time
Reporting to the Manager of Lifecycle Marketing, this position is responsible for designing, executing, and optimizing customer lifecycle marketing campaigns, customer journeys, and…
Added 1 hour ago
Senior Manager, HR Business Partner (Technology)
Scotiabank
Toronto, ON
As a strategic partner to business leaders, the Senior Manager, HRBP optimizes the people strategy and maximizes talent investment. With a deep understanding of business drivers and the…
Added 1 hour ago
Manager, Campaign Designer
Scotiabank
Toronto, ON
…Design and Execution functions within Scotiabank’s Canadian Bank Analytics group. This individual will develop analytical solutions to help solve a wide array of business problems,…
Added 1 hour ago
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Analyst, Market Insights Intern
TMX Group
Toronto, ON
- $25 to $29 CAD / hour
- Full-time
This role reports to: Senior Manager and Squad Lead, Equities Trading & Analytics
Added 1 hour ago
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Senior Audit Manager, (Business Intelligence & Analytics)
TD
Toronto, ON
- Full-time
The Senior Audit Manager, Business Intelligence & Analytics is responsible for leading the strategy, development, and delivery of business intelligence, management reporting, and…
Added 1 hour ago
T
Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time

Belron Canada inc

National Manager, Customer Experience

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

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More about this job

Responsibilities

Define and lead Belron Canada's national customer experience strategy, including omnichannel initiatives, digital transformation, customer insights, and high-impact projects across the customer journey. Lead a multidisciplinary team, manage the CX budget and performance metrics, and collaborate across departments to improve conversion, satisfaction, loyalty, and retention.

Requirements

Requires a university degree in Business Administration or a related field and 8 or more years of senior-level customer experience leadership. The ideal candidate has retail CX experience, a record of improving customer satisfaction and business results at scale, familiarity with CRM and marketing automation platforms, and strong leadership, analytical, and collaboration skills.

Skills

Customer Experience Strategy
Omnichannel Strategy
Customer Journey Management
Team Leadership
Cross-Functional Collaboration
Customer Insights
Data Analysis
Customer Loyalty
Customer Retention
Conversion Optimization
Digital Transformation
CRM
Marketing Automation
Budget Management
KPI Management
Change Leadership

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel Strategy
Customer Journey
Customer Loyalty
Customer Retention
Conversion Optimization
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
Voice Of The Customer
Customer Insights
Market Research
Net Promoter Score
Customer Satisfaction
Handling Time
Digital Transformation
Customer Profile
Rebook
Chat Internalization
Promo Module
Budget Management
Strategic KPIs
Retail
Automotive Glass
Customer Success

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