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Added 8 mins ago
Grocery Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Ottawa, ON · Kanata, ON
The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 8 mins ago
TH
Senior Advisor (Full Time) - People Insight & Analytics
Trillium Health Partners
ON · ON, Canada
- Full-time
Department: People Insight & Analytics, People Services
Added 8 mins ago
HA
Medical Aesthetics Account Manager – BC East, Hugel Canada
Hugel Aesthetics
BC · Vancoucer, British Columbia
- Full-time
…with commercial presence in approximately 70 countries and operations across nine international subsidiaries, including Hugel…
Added 8 mins ago
CT
Manager, Elgin Withdrawal Management & Crisis Intervention
CMHA Thames Valley Addiction and Mental Health Services
St. Thomas, ON
- $44.68 to $45.52 CAD / hour
- Full-time
…portfolios to ensure that they are meeting the unique needs of the people in the community by connecting them to supports that will assist them in developing their coping skills, building…
Added 23 mins ago
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Marketing Specialist - Bilingual (FR/EN) (Contract)
Numeris
Toronto, ON
- Contract
We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and…
Added 23 mins ago
TU
Area Manager
The Universal Group
Vernon, BC
- Full-time
The Universal Group, recognized as one of Canada's Best Managed companies in 2025, has exciting opportunity in Traffic Operations department. As an Area Manager, you will be responsible for…
Added 23 mins ago
SD
Cashier Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 23 mins ago
LC
Manager, Supply Chain Replenishment (12 Month Contract)
Loblaw Companies Limited
Brampton, ON
- Full-time
Direct team to analyze operations and suggest improvements to existing procedures and practices to increase efficiency and meet business objectives
Added 23 mins ago
D
Account Manager, Commercial Market
Desjardins
Tecumseh, ON
- Full-time
Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the…
Added 23 mins ago
AR
Restaurant Manager
A&W Restaurants
Victoria, BC
- Full-time
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB,…
Added 23 mins ago
AR
Food Service Supervisor
A&W Restaurants
AB
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 23 mins ago
M(
Order Desk Coordinator, Procurement
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of…
Added 23 mins ago
TC
POA Court Services Representative PFT
The Corporation of UCLG
Brockville, ON
- Full-time
The POA Court Services Representative will be responsible for various administrative functions within the POA “court” operations and acts as the Clerk of the Court as required. Attention to…
Added 23 mins ago
PV
Senior Financial Analyst, FP&A Supply Chain Finance (Transportation & Inventory)
Pet Valu
Markham, ON
- Full-time
Reports to: Senior Manager Financial Planning & Analysis - Supply Chain
Added 38 mins ago
T
Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
Provide strong day-to-day team leadership, work direction, and overall people management to ensure effective and efficient operations and the delivery of services and solutions in…
Added 38 mins ago
D
Executive Administrative Assistant-Office Manager, Capital Markets
Desjardins
Calgary, AB
- Full-time
As an Executive Administrative Assistant-Office Manager, you carry out a wide variety of administrative duties as required by daily operations of the Calgary Capital Markets team. Reporting…
Added 38 mins ago
PM
Clinical Project Manager
Pharma Medica Research Inc.
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
…PMRI we are committed to making a difference in healthcare and people’s lives. Come join our team! We are currently looking for a Project Manager to join our…
Added 38 mins ago
TA
SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Halton Hills, ON
- Part-time
…Respect, and Integrity, we truly pride ourselves on seeing our people reach their full potential through growth, confidence, passion, and innovation.…
Added 38 mins ago
Director, Bid Strategy & Pricing
Lyft
Montreal, QC
…strong commercially, technically, and financially, and who leads people and cross-functional teams with…
Added 38 mins ago
Sr. Estimator, Transmission
Aecon
Calgary, AB · Edmonton, AB · Toronto, ON
…believe the most ambitious projects deserve the most committed people. At Aecon, you won’t just build your career - you’ll help build what matters to enable future generations to…
Added 38 mins ago
Logistics and Documentation Specialist - 6-Month Contract
ASSA ABLOY
Vaughan, ON
…of documents. This role is essential for ensuring efficient operations and compliance with audit…
Added 54 mins ago
T
Product Engineer/Specialist
Teknion
Toronto, ON
- Full-time
…manufacturing, marketing, dealers and sales representatives, operations, and other internal stakeholders. Create Solidworks assembly layouts as required to communicate technical product…
Added 54 mins ago
BP
Assistant Kitchen Manager
Boston Pizza
Calgary, AB
- Full-time
Assistant Kitchen Managers at Canada's leading casual dining restaurant, Boston Pizza, oversee the daily operations of the kitchen, including the training, development and performance…
Added 54 mins ago
GT
Manager, Real Estate Operations
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Associate Director, Real Estate Leasing and Development, the Manager, Real Estate Operations will oversee the operational performance of Toronto Pearson’s diverse portfolio…
Added 54 mins ago
IB
Customer Experience Leader (Contract 18 Months)
Indigo Books & Music
London, ON
- $18.6 to $23.25 CAD / hour
- Full-time
…ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and…

Belron Canada inc

National Manager, Customer Experience

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and lead Belron Canada's national customer experience strategy, including omnichannel initiatives, digital transformation, customer insights, and high-impact projects across the customer journey. Lead a multidisciplinary team, manage the CX budget and performance metrics, and collaborate across departments to improve conversion, satisfaction, loyalty, and retention.

Requirements

Requires a university degree in Business Administration or a related field and 8 or more years of senior-level customer experience leadership. The ideal candidate has retail CX experience, a record of improving customer satisfaction and business results at scale, familiarity with CRM and marketing automation platforms, and strong leadership, analytical, and collaboration skills.

Skills

Customer Experience Strategy
Omnichannel Strategy
Customer Journey Management
Team Leadership
Cross-Functional Collaboration
Customer Insights
Data Analysis
Customer Loyalty
Customer Retention
Conversion Optimization
Digital Transformation
CRM
Marketing Automation
Budget Management
KPI Management
Change Leadership

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel Strategy
Customer Journey
Customer Loyalty
Customer Retention
Conversion Optimization
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
Voice Of The Customer
Customer Insights
Market Research
Net Promoter Score
Customer Satisfaction
Handling Time
Digital Transformation
Customer Profile
Rebook
Chat Internalization
Promo Module
Budget Management
Strategic KPIs
Retail
Automotive Glass
Customer Success

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