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Added 30 mins ago
PV
Hospital Administrator
P3 Veterinary Partners
Timmins, ON
- Full-time
Implement team scripting, in-Hospital marketing, and social media content to help capture new clients, bond current clients, increase referrals, and generate community goodwill
Added 2 hours ago
CB
Technical Sales Representative - Professional Turf
Certis Belchim
Canada
- Full-time
Working closely with our Marketing Manager and Account Manager, you will have the autonomy to develop and execute your territory strategy, build strong relationships with retailers and turf…
Added 4 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
AB · Edmonton, AB
- Full-time
Ability to assist in implementing all merchandising and marketing programs.
Added 4 hours ago
S
Scheduler - 2FT
SIGA
Lloydminster, SK
- Full-time
Reporting to the Scheduling Manager, this position will create the master scheduling plan of all casino staff and will understand the casino business model and importance of staffing to…
Added 4 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Toronto, ON
- Full-time
You will work cross-functionally with teams across Commercial, Marketing, Product, Finance, Legal, Analytics, and Operations to bring partnership opportunities from idea to execution and…
Added 4 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Vancouver, BC
- Full-time
You will work cross-functionally with teams across Commercial, Marketing, Product, Finance, Legal, Analytics, and Operations to bring partnership opportunities from idea to execution and…
Added 5 hours ago
M
FOH Management - Assistant Manager
Moxies
Sherwood Park, AB
- Full-time
Working with the General Manager, some of your responsibilities will include:
Added 5 hours ago
SH
Experienced Sales Manager in home health care setting.
Senior Helpers Calgary
Calgary, AB
- Part-time
A leading international senior home care company is seeking a dynamic leader to run our Calgary operation. The Marketing, Digital & Sales Manager is responsible for maintaining and…
Added 6 hours ago
ML
Hospitality Manager - Retail
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
Now, if you were to come on board as our Hospitality Manager - Retail, we'd ask you to do the following for us:
Added 7 hours ago
J
Partner Development Manager, Ecosystem Partnerships
Jobgether
Canada
- Full-time
We are seeking an experienced Partner Development Manager to grow and manage a diverse portfolio of ecosystem partnerships. In this role, you will build scalable partner engagement…
Added 7 hours ago
FG
National Account Manager
Farm Girl
Mississauga, ON
- Full-time
Work with Operations on forecasts and fill rates, and with the Sales & Trade Marketing Coordinator on planner set-up and deductions.
Added 8 hours ago
CB
Baker - Glenmore Landing
COBS Bread
Calgary, AB
- Full-time
…to lead teams, and take charge when it comes to production, marketing, and sales, we're invested in offering you the ingredients you need to grow in your…
Added 8 hours ago
CB
Baker - Kensington
COBS Bread
Calgary, AB
- Full-time
…to lead teams, and take charge when it comes to production, marketing, and sales, we're invested in offering you the ingredients you need to grow in your…
Added 8 hours ago
CW
Business Administration & Operations Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
Canadian Wealth Inc. is a growing Canadian company with operations across multiple provinces. Our businesses operate in several industries, including commercial cleaning, marketing, and…
Added 9 hours ago
EL
Store Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
Estée Lauder Companies
Calgary, AB
- Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 9 hours ago
CB
Baker - Full-Time with Benefits- Stoney Creek Commons (London)
COBS Bread
London, ON
- Full-time
…to lead teams, and take charge when it comes to production, marketing, and sales, we're invested in offering you the ingredients you need to grow in your…
Added 9 hours ago
CB
Baker - Full-Time with Benefits- London North West
COBS Bread
London, ON
- Full-time
…to lead teams, and take charge when it comes to production, marketing, and sales, we're invested in offering you the ingredients you need to grow in your…
Added 9 hours ago
SF
Commercial Account Manager
Summit Fleet
Leduc, AB
- Full-time
Coordinate with Operations, Finance, Marketing, and Service teams to deliver exceptional client support.
Added 9 hours ago
C
Senior Site Reliability Engineer (Edge Security)
Cvent
Fredericton, NB
- Full-time
…500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event…
Added 9 hours ago
C
Product Manager
Cvent
Fredericton, NB · Virtual, UNAVAILABLE
- Full-time
…500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event…
Added 10 hours ago
D
Future Career Opportunities at Dawson Partners
Dawson
Toronto, ON
- Full-time
Dawson Partners (“Dawson” or the “Firm”) is a global alternative asset manager focused on providing innovative structured solutions to private markets. Dawson has over US$27B of assets…
Added 10 hours ago
CB
Baker-Part-Time- London Northwest
COBS Bread
London, ON
- Part-time
…to lead teams, and take charge when it comes to production, marketing, and sales, we’re invested in offering you the ingredients you need to grow in your…
Added 12 hours ago
Partner Relationship Manager
Property Law Firm CB LLP
Calgary, AB
Added 13 hours ago
3
Customer Success Program Manager
360insights
Whitby, ON
- $57,000 to $80,000 CAD / year
…partners closely with clients and internal teams to manage operations, proactively meet SLAs, and deliver exceptional support. Through strong relationship building, clear communication, and…
Added 13 hours ago
S
Communications + Public Affairs Assistant
Sutherland
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Affairs Assistant to support our Managing Partner, Communications Manager and broader communications team. This is a paid, hands-on role ideal for a student or early-career professional…

Belron Canada inc

National Manager, Customer Experience

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and lead Belron Canada's national customer experience strategy, including omnichannel initiatives, digital transformation, customer insights, and high-impact projects across the customer journey. Lead a multidisciplinary team, manage the CX budget and performance metrics, and collaborate across departments to improve conversion, satisfaction, loyalty, and retention.

Requirements

Requires a university degree in Business Administration or a related field and 8 or more years of senior-level customer experience leadership. The ideal candidate has retail CX experience, a record of improving customer satisfaction and business results at scale, familiarity with CRM and marketing automation platforms, and strong leadership, analytical, and collaboration skills.

Skills

Customer Experience Strategy
Omnichannel Strategy
Customer Journey Management
Team Leadership
Cross-Functional Collaboration
Customer Insights
Data Analysis
Customer Loyalty
Customer Retention
Conversion Optimization
Digital Transformation
CRM
Marketing Automation
Budget Management
KPI Management
Change Leadership

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel Strategy
Customer Journey
Customer Loyalty
Customer Retention
Conversion Optimization
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
Voice Of The Customer
Customer Insights
Market Research
Net Promoter Score
Customer Satisfaction
Handling Time
Digital Transformation
Customer Profile
Rebook
Chat Internalization
Promo Module
Budget Management
Strategic KPIs
Retail
Automotive Glass
Customer Success

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