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Added 8 mins ago
HA
Medical Aesthetics Account Manager – BC East, Hugel Canada
Hugel Aesthetics
BC · Vancoucer, British Columbia
- Full-time
…with commercial presence in approximately 70 countries and operations across nine international subsidiaries, including Hugel…
Added 8 mins ago
CT
Manager, Elgin Withdrawal Management & Crisis Intervention
CMHA Thames Valley Addiction and Mental Health Services
St. Thomas, ON
- $44.68 to $45.52 CAD / hour
- Full-time
Full-Time, Contract (End Date: March 31, 2027)
Added 23 mins ago
BC
Site Superintendent
Broccolini Construction Inc.
ON · Ottawa, Ontario
- Full-time
Based full-time on construction sites (site office + field presence)
Added 23 mins ago
SD
Pharmacist, Hourly Part Time Evening
Shoppers Drug Mart
Toronto, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 23 mins ago
US
Distribution Supervisor I
UPS Supply Chain Solutions
Burlington, ON
- Full-time
Job Type: Full Time / Contract- Must be able to work a minimum of 40 hours per week
Added 23 mins ago
AR
Restaurant Manager
A&W Restaurants
Victoria, BC
- Full-time
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB,…
Added 23 mins ago
AR
Food Service Supervisor
A&W Restaurants
AB
- Full-time
A&W in Edmonton is seeking reliable, experienced Food Service Supervisors to join our leadership team in a full-time, permanent role. This opportunity is well suited to individuals who…
Added 23 mins ago
R
Syndicate Operations Analyst
RBC
Bedford, QC
- Full-time
Acquiring DTC, eligibility in addition to liaising with transfer agents to effect accurate and timely settlement of Lead managed issues.
Added 23 mins ago
PV
Senior Financial Analyst, FP&A Supply Chain Finance (Transportation & Inventory)
Pet Valu
Markham, ON
- Full-time
…closely with Transportation, Logistics, Inventory Management, Operations, and FP&A teams to drive cost optimization, improve forecast accuracy, and support strategic initiatives that…
Added 38 mins ago
T
Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
Global Trade Finance Operations International processing hub is located in Montreal with spoke locations in Vancouver, Calgary, Toronto, Houston and Singapore. We are a team of over 95…
Added 38 mins ago
T
Specialized HR Manager
TD
Toronto, ON
- Full-time
…the day-to-day relationships with our various partners and lead customized solutions aligned to the strategic objectives within the Global Technology & Solutions portfolio. In this…
Added 38 mins ago
Senior Network Analyst
NorQuest College
Edmonton, AB
SALARY: $83,783 - $104,696 annually, reflective upon what you bring AKA your education and experience. This is a full-time, permanent position that offers immediate access to comprehensive…
Added 38 mins ago
WMS Software Developer [OPERATIONS TECHNOLOGY]
HelloFresh
Toronto, ON
So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options.…
Added 38 mins ago
Director, Bid Strategy & Pricing
Lyft
Montreal, QC
…of Commercial Strategy & Delivery, the Bid Director owns the full pursuit lifecycle, from market strategy and pre-tender capture through bid submission and handover to delivery. We're…
Added 38 mins ago
S
Operations Lead - Full Time
Sephora
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team.…
Added 54 mins ago
MT
Customer Service Representative - Manufacturing
Minerals Technologies
Brantford, ON
- Full-time
Enter, process, acknowledge and follow-up on customer orders received via EDI and e-mail. Verify pricing, lead times, load quantities (pallets and weight) and ensure timely entry,…
Added 54 mins ago
Sr. Software Dev Engineer, Managed Platform Engineering
Amazon
Vancouver, BC
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Added 54 mins ago
R
Automotive Electrical Sourcing & Category Manager
REXEL
Winnipeg, MB
- Full-time
We are seeking an experienced Automotive Electrical Sourcing & Category Manager based in Winnipeg, MB to lead strategic sourcing, supplier development, category management, and supply-chain…
Added 54 mins ago
IB
Customer Experience Leader (Contract 18 Months)
Indigo Books & Music
London, ON
- $18.6 to $23.25 CAD / hour
- Full-time
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Morinville, AB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 1 hour ago
Human Resources Manager
Stella-Jones
Gormley, ON · Shelburne, ON
Stella-Jones is seeking an experienced, proactive Human Resources Manager to support our manufacturing and corporate operations across Eastern Canada.
Added 1 hour ago
SD
Associate, Warehouse
Shoppers Drug Mart
Calgary, AB
- Full-time
…and quality assurance tasks, ensuring efficient and routine…
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Stratford, PE
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Surrey, BC
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…

Belron Canada inc

National Manager, Customer Experience

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and lead Belron Canada's national customer experience strategy, including omnichannel initiatives, digital transformation, customer insights, and high-impact projects across the customer journey. Lead a multidisciplinary team, manage the CX budget and performance metrics, and collaborate across departments to improve conversion, satisfaction, loyalty, and retention.

Requirements

Requires a university degree in Business Administration or a related field and 8 or more years of senior-level customer experience leadership. The ideal candidate has retail CX experience, a record of improving customer satisfaction and business results at scale, familiarity with CRM and marketing automation platforms, and strong leadership, analytical, and collaboration skills.

Skills

Customer Experience Strategy
Omnichannel Strategy
Customer Journey Management
Team Leadership
Cross-Functional Collaboration
Customer Insights
Data Analysis
Customer Loyalty
Customer Retention
Conversion Optimization
Digital Transformation
CRM
Marketing Automation
Budget Management
KPI Management
Change Leadership

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel Strategy
Customer Journey
Customer Loyalty
Customer Retention
Conversion Optimization
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
Voice Of The Customer
Customer Insights
Market Research
Net Promoter Score
Customer Satisfaction
Handling Time
Digital Transformation
Customer Profile
Rebook
Chat Internalization
Promo Module
Budget Management
Strategic KPIs
Retail
Automotive Glass
Customer Success

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