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Added 27 mins ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Regina, SK
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 57 mins ago
WC
(CAN) Consumables Lead Department Manager
Walmart Canada
AB · Edmonton, AB
- Full-time
…communicated priorities from the Consumables Assistant Manager and the Store Management…
Added 57 mins ago
FC
Department Supervisor-Produce
Federated Co-operatives Limited
AB · Edmonton, AB
- Full-time
Lead, Train & Support Staff through coaching, direction, and team meetings.
Added 1 hour ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
Identify and maintain the best e-platform to store and provide easy employee access to all policies, procedures, and business practices.
Added 1 hour ago
L
Guest Experience Lead | Contract till June 2027 | Royalty Crossing Pop Up
lululemon
Charlottetown, PE
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 1 hour ago
L
Responsable de l’expérience-invité (CONTRAT saisonnier) | Centre Eaton de Montréal
lululemon
Montréal-Ouest, QC
- Full-time
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
Burlington, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
W
(CAN) Stocking 3 Team Lead
Walmart
AB
- Full-time
1. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team.
Added 1 hour ago
W
(CAN) Leader d'équipe, mode
Walmart
Saint-Constant, QC
- Full-time
…completion as per communicated priorities from the Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 1 hour ago
W
Fashion Team Lead
Walmart
Oakville, ON
- Full-time
…completion as per communicated priorities from the Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 1 hour ago
G
Gestionnaire adjoint/Unassigned Assistant Manager - Carrefour Laval
Gap
Laval, QC
- Full-time
Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread…
Added 2 hours ago
FL
Store Manager
Foot Locker
Winnipeg, MB
- Full-time
You were born to lead. Reporting to your District Manager, your number one priority is to lead the store team to provide extreme customer service. You will lead, coach, and develop your…
Added 2 hours ago
W
(CAN) Leader de nuit
Walmart
Rouyn-Noranda, QC
- Full-time
Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and…
Added 2 hours ago
LC
Bakery InStore Assistant Department Manager Full Time Day
Loblaw Companies Limited
Oromocto, NB
- Full-time
…dedicated people leaders who navigate us to providing the best in-store experience for shoppers like ourselves in all our stores across Canada. We want to show you how it is done and have…
Added 2 hours ago
LC
Apparel Assistant Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Merritt, BC
- Full-time
…dedicated people leaders who navigate us to providing the best in-store experience for shoppers like ourselves in all our stores across Canada. We want to show you how it is done and have…
Added 2 hours ago
LC
Apparel Assistant Department Manager Full Time Day
Loblaw Companies Limited
Oromocto, NB
- Full-time
…dedicated people leaders who navigate us to providing the best in-store experience for shoppers like ourselves in all our stores across Canada. We want to show you how it is done and have…
Added 3 hours ago
7
Store Crew
7-Eleven
Surrey, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 4 hours ago
TC
Customer Service Coordinator- Full Time - Dorval Oakville
TJX Companies
Oakville, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 4 hours ago
W
(CAN) Chef d’équipe Stocking 3
Walmart
Sorel-Tracy, QC
- Full-time
1. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team.
Added 5 hours ago
7
Store Crew
7-Eleven
Dawson Creek, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 5 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
AB · Edmonton, AB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 5 hours ago
7
Store Crew
7-Eleven
Aldergrove, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 5 hours ago
Customer Experience Lead
Laura Canada
AB · Rocky View, AB
Monitor sales targets frequently and take the required actions to influence the store’s results.
Added 5 hours ago
Sales Associate - Retail Sales
Roots
Mont-Tremblant, QC
…brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our…
Added 5 hours ago
SC
shift supervisor - Store# 66437, PRINCE OF WALES
Starbucks Coffee Company
Ottawa, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…

Belron Canada inc

National Manager, Customer Experience

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and lead Belron Canada's national customer experience strategy, including omnichannel initiatives, digital transformation, customer insights, and high-impact projects across the customer journey. Lead a multidisciplinary team, manage the CX budget and performance metrics, and collaborate across departments to improve conversion, satisfaction, loyalty, and retention.

Requirements

Requires a university degree in Business Administration or a related field and 8 or more years of senior-level customer experience leadership. The ideal candidate has retail CX experience, a record of improving customer satisfaction and business results at scale, familiarity with CRM and marketing automation platforms, and strong leadership, analytical, and collaboration skills.

Skills

Customer Experience Strategy
Omnichannel Strategy
Customer Journey Management
Team Leadership
Cross-Functional Collaboration
Customer Insights
Data Analysis
Customer Loyalty
Customer Retention
Conversion Optimization
Digital Transformation
CRM
Marketing Automation
Budget Management
KPI Management
Change Leadership

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel Strategy
Customer Journey
Customer Loyalty
Customer Retention
Conversion Optimization
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
Voice Of The Customer
Customer Insights
Market Research
Net Promoter Score
Customer Satisfaction
Handling Time
Digital Transformation
Customer Profile
Rebook
Chat Internalization
Promo Module
Budget Management
Strategic KPIs
Retail
Automotive Glass
Customer Success

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