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Added 1 min ago
AC
Manager, Enterprise Data Platform & Governance
Air Canada Vacations
Montreal, QC
- Full-time
The Manager, Enterprise Data Platform & Governance will lead the team responsible for building, operating, scaling, and securing ACV’s core data infrastructure. In this role, you will be…
Added 1 min ago
A
Bilingual Social Media Officer
Altis
Ottawa, ON
- Full-time
Experience using social media analytics and performance metrics to inform content strategies.
Added 1 min ago
P
Search Assistant
PHD
Toronto, ON
- Full-time
…unless additional in-office days are directed by their agency or…
Added 1 min ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 1 min ago
WC
Senior Manager, Benefits and Wellbeing
Walmart Canada
Mississauga, ON
- Full-time
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
Added 1 min ago
YB
Director, Information Technology
YWCA BC
Vancouver, BC
- Full-time
Direct reports: Senior IT Systems Manager, plus additional technical staff as required
Added 30 mins ago
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Solutions Architect
dentsu
Calgary, AB
- Full-time
Advise clients on emerging solutions including content supply chain, customer data platforms, personalization, analytics, and generative AI
Added 30 mins ago
IF
Team Lead, Actuarial, Operational Performance Analytics
Intact FC
Calgary, AB · Quebec, QC
- Full-time
We're looking for a Team Lead, Actuarial to join our growing Operational Performance Analytics (OPA) team, where collaboration, creativity and high impact projects are at the heart of our…
Added 30 mins ago
Manufacturing Analyst, Day Shift - (12-Month Contract)
CONA Services
Brampton, ON
The Manufacturing Analyst reports to the Manufacturing Systems Manager and supports the tracking and analysis of utility data, as well as project improvement development and execution at…
Added 30 mins ago
Manufacturing Analyst, Day Shift - (12-Month Contract)
CONA Services
Brampton, ON
The Manufacturing Analyst reports to the Manufacturing Systems Manager and supports the tracking and analysis of utility data, as well as project improvement development and execution at…
Added 46 mins ago
EPL Digital Communications Specialist - Marketing and Communications Division
City of Edmonton
AB
Administer and leverage Google properties, including Google Analytics 4, Google Search Console, Google Tag Manager, Google Ads and Google Business Profile, to support performance…
Added 1 hour ago
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Advisor, Rapid Transit Analysis
Metrolinx
Toronto, ON
- Full-time
…18 months contract role to join their team. Reporting to the Manager, Rapid Transit Insights, the Advisor will carry out comprehensive technical analysis, undertake continuous improvement…
Added 1 hour ago
S
Senior Manager, Process & Product
SSENSE
Montreal, QC
- Full-time
As the Senior Manager, Process & Product, you will lead a specialized team responsible for shaping SSENSE’s Planning, Merchandising, and Creative platforms. Acting as the critical bridge…
Added 1 hour ago
T
Site Reliability Engineer Lead
TD
Toronto, ON
- Full-time
…capabilities across the enterprise. Within TD Technology, the Treasury Analytics Group (TAG) supports Treasury and Balance Sheet Management (TBSM) by engineering the systems, data…
Added 1 hour ago
T
VP, Advanced Client Analytics
TD
Toronto, ON
- Full-time
…together client feedback, complaints, advanced client experience analytics, research, and market benchmarks to identify opportunities for improvement. The team establishes and governs…
Added 1 hour ago
Business Intelligence Manager - Global Business Line
Michelin
Montreal, QC · MQC - MONTREAL OFFICE
Added 1 hour ago
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Senior Technology Project Manager, Group Functions Technology
Manulife
Toronto, ON
- Full-time
Working within Technology Business Management & Strategy in Group Functions Technology, the Senior Technology Project Manager will drive the successful delivery of strategic initiatives…
Added 1 hour ago
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Manager, Resource Management
MNP
AB · Calgary, AB
- Full-time
Make an impact with our Resource Management team as a Manager. This diverse team of professionals understands internal service needs and anticipates resource constraints before they become…
Added 1 hour ago
SI
Database Administrator
STACK IT Recruitment
Remote, Canada
- $100,000 to $130,000 CAD / year
- Full-time
- Remote
Room to Improve: The hiring manager wants someone who will recommend changes to the environment and see them through, from permissions to backups and monitoring
Added 1 hour ago
SI
Database Administrator
STACK IT Recruitment
Remote, Canada
- $100,000 to $130,000 CAD / year
- Full-time
- Remote
Room to Improve: The hiring manager wants someone who will recommend changes to the environment and see them through, from permissions to backups and monitoring
Added 1 hour ago
SI
Database Administrator
STACK IT Recruitment
Remote, Canada
- $100,000 to $130,000 CAD / year
- Full-time
- Remote
Room to Improve: The hiring manager wants someone who will recommend changes to the environment and see them through, from permissions to backups and monitoring
Added 1 hour ago
Senior Financial Analyst
BWXT
Toronto, ON
…business improvements and future planning. Reporting to the Senior Manager, Financial Planning & Analysis, the role will collaborate closely with multiple business units and support…
Added 1 hour ago
Data Analyst Intern (Winter/January 2027, 12 Months)
Internship List
Burnaby, BC · Oakville, ON · Toronto, ON
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and…
Added 1 hour ago
PG
Media Planning, Manager
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
As a Planning Manager at Starcom, you will oversee a team of media professionals in developing ideas and activations that drive human connections. You will lead the team in pursuing…
Added 2 hours ago
W
(CAN) Manager, Product Development (IC) Contract
Walmart
Mississauga, ON
- Full-time
Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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