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Added 4 mins ago
MP
Clinic Coordinator (14 Month Maternity Leave Coverage)
McAtee Psychology
Calgary, AB
- Temporary
Assist the Clinic Manager and Director with implementing policies and streamlining operational workflows.
Added 4 mins ago
C
Senior Consultant, Control Optimization & Analytics
CIBC
Toronto, ON
- Full-time
…continuously improve analytics capabilities and services. The Sr. Manager is expected to lead design and development of key analytics projects, and will assist the execution and delivery of…
Added 4 mins ago
Intermediate Civil Structural Engineer (Contract)
Trans Mountain
Calgary, AB
…the new path and directions we take. Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our…
Added 4 mins ago
BC
Internal Communications Manager - Industrial West
Bird Construction
Edmonton, AB
- Full-time
Internal Communications Manager - Industrial WestThe greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels…
Added 4 mins ago
Registered Nurse (N2) - Surgery Resource Team
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…
Added 19 mins ago
Software Engineer, AI Entries
Lyft
Toronto, ON
Access to a Lyft funded Health Care Savings Account
Added 19 mins ago
SS
Unregulated Care Provider
Sienna Senior Living
Simcoe Lodge, ON · Simcoe, ON
- Part-time
…meaningful difference in residents’ lives. As an Unregulated Care Provider, you will provide compassionate, high-quality care that supports residents’ health, safety, and overall…
Added 19 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Under the direction of the MANAGER OF NURSING, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care on medicine and…
Added 19 mins ago
FC
Team Manager Insurance Operations
Fidelity Canada
Mississauga, ON
- Full-time
The Team Manager, Insurance Operations is responsible for establishing and leading Fidelity Wealth's Insurance Operations function. This is a foundational leadership role accountable for…
Added 19 mins ago
MR
Project Coordinator (Civil Construction)
Maple Reinders
Mississauga, ON
- $70,000 to $90,000 CAD / year
- Full-time
…the skills, initiative, and drive to progress into Project Manager…
Added 19 mins ago
Environmental & Sustainability Engineer
Molson Coors
Toronto, ON
This position is an on-site role (5 days/week), reporting to the Sr. Manager, Technical Services.
Added 19 mins ago
E
Dietary Aide - Casual - Medex
Extendicare
Ottawa, ON · LTC - Medex (Baseline Rd.)
- Part-time
Reporting to the Nutrition Manager, the Dietary Aide provides support to the set up, preparation, serving and clean up associated with all meal
Added 19 mins ago
AW
Banking Administrator - OP-26-977
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
Reporting to the Manager, Operations the Banking Administrator is responsible for the daily processing of cash and stock transactions in Dataphile for Aviso Clients and Credit Unions.
Added 19 mins ago
AW
Banking Administrator - OP-26-977
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
Reporting to the Manager, Operations the Banking Administrator is responsible for the daily processing of cash and stock transactions in Dataphile for Aviso Clients and Credit Unions.
Added 19 mins ago
Registered Nurse, EMHAS
Nova Scotia Health and IWK Health
Halifax, NS
…located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of…
Added 19 mins ago
NC
Account Coordinator, Commercial SME
NFP Corp
Calgary, AB · Edmonton, AB · Langley (District), BC · Newmarket, ON · Ottawa, ON · Toronto, ON · Windsor, ON · Langley, BC
- Full-time
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Added 19 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 19 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 19 mins ago
S
Registered Technologist - X-Ray, Medical Imaging - Casual - 2026-19057 (2026-19057)
Sunnybrook
Toronto, ON
- Other
Responsible for care of patients within the department. Collects records and verifies patient history and information. Obtains informed consent when required
Added 19 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
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Registered Practical Nurse - Cardiology/Telemetry
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Added 19 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
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Added 19 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
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Added 19 mins ago
BC
Registered Practical Nurse - Pre-Admission
Brant Community Healthcare System
Brantford, ON
- Full-time
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Added 19 mins ago
BC
RPN Inpatient Rehabilitation
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, the successful applicant will be responsible for comprehensive nursing care in the Rehabilitation program.

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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