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Added 10 mins ago
Senior Manager, Data & Analytics
Domtar Products
Montreal, QC
As the leader of a North American team of Data Management, Analytics, Reporting, and Data Platform professionals, you will be responsible for delivering and evolving Domtar's Data &…
Added 10 mins ago
GardaWorld - Edmonton - Technical Support Team Lead - 50k
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Experience handling customer escalations required
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Software Engineering Team Lead - Industrial Automation & Robotics Platform
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Added 10 mins ago
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Shunter
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- Full-time
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- Part-time
Consistently deliver brand enhancing store standards that create a positive customer experience.
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Surrey, BC
- Full-time
Just as importantly, we are looking for a leader who understands that how we deliver matters. You will help build a positive, collaborative, and high-performing team culture where people…
Added 10 mins ago
Store Manager | Park Place Shopping Centre
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Lethbridge, AB
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven…
Added 10 mins ago
Coordinator, Accounts Receivable
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Toronto, ON
…effectively in a fast-paced, deadline-driven environment. You bring a customer-focused approach to your work and are committed to providing timely, professional, and friendly service to…
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Senior Financial Analyst
Livingston International
Toronto, ON
Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting,…
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ASSISTANT.E GÉRANT.E JUNIOR-EN
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Tu as déjà de l’expérience ou des aptitudes en gestion d’équipe dans le domaine du commerce au détail;
Added 10 mins ago
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Specialist, Document Production Services
Goodmans LLP
Toronto, ON
- Full-time
…Production Services team, you will be reporting to the Team Leader, Document Production Services. In this role, you will be responsible for processing and revising firm electronic…
Added 10 mins ago
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Personal Banking Associate (Full time)- Cap- Rouge
TD
Quebec, QC · Cap-Rouge, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 10 mins ago
E
Administrative Assistant (Entry Level)
EvertzAV
Burlington, ON
- Internship
…ideas and drive efficiencies that enhance our overall client…
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Senior Brand Manager, Canada
Designs for Health
Toronto, ON
- Full-time
Experience with digital commerce and Amazon marketplace marketing, including working knowledge of retail media, organic growth, customer acquisition, conversion, and performance metrics.
Added 25 mins ago
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HVAC Technician
CBRE HV
Victoria, BC
- Full-time
…assigned tasks under the direction of the Maintenance Team…
Added 25 mins ago
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Adminstrative Services Coordinator
CBRE HV
Toronto, ON · North York, Ontario
- Full-time
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and…
Added 25 mins ago
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Workplace Experience Supervisor
CBRE HV
Vancouver, BC
- Full-time
As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace…
Added 25 mins ago
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Field Support Engineer II
''
Toronto, ON
- Full-time
…about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain…
Added 25 mins ago
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Retail Shift Leader
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Added 25 mins ago
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DiTech - Payroll Administrator / Human Resource Generalist - 9 Month Contract
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2–4 years of experience in Payroll Administration and Human Resources or a related field.
Added 25 mins ago
AI
Accounting Analyst
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- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 40 mins ago
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DevOps - Spécialiste Solution / DevOps - Solution Engineer
EXFO
Montreal, QC · Quebec, QC
- Full-time
Présente dans plus de 25 pays et comptant plus de 2 000 employés, EXFO est le leader mondial des tests de fibre optique et possède le plus important déploiement de solutions d'assurance de…
Added 40 mins ago
Autobody Technician
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Added 40 mins ago
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Senior Manager, Finance
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Toronto, ON · CAN - Toronto
- Full-time
Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed…
Added 40 mins ago
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Entrepot \ chauffeur
TopBuild Corp.
Ste.-Foy, QC · Sainte-Foy, QC
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…distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50…

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

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More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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