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Added 2 mins ago
Full Stack Software Engineer
Blanc Labs
Toronto, ON
…expertise in digital transformation powers businesses to accelerate service delivery, drive customer engagement, and foster…
Added 2 mins ago
T
Senior Bus Mgmt Analyst
TD
Toronto, ON
- Full-time
Lead on the implementation of initiatives in support of the overall business/function strategy
Added 2 mins ago
Senior Staff Program Manager
Kaseya Careers
Vancouver, BC
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive…
Added 2 mins ago
Senior Staff Program Manager
Kaseya Careers
Toronto, ON
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive…
Added 2 mins ago
Head of Data Engineering
Ambyint
Calgary, AB
As the Head of Data Engineering at Ambyint, you will lead the vision, strategy, and execution of our enterprise data architecture and roadmap. You will manage and empower a high-performing…
Added 2 mins ago
BG
Branch Manager
Brandt Group of Companies
ON · Stoney Creek, ON
- Full-time
The Branch Manager is responsible for driving sales growth, operational efficiency, and customer satisfaction across all branch functions, including new and used equipment sales, parts, and…
Added 2 mins ago
KO
Membership Director
KidStrong of Alberta
Remote, Canada
- $48,000 to $65,000 CAD / year
- Full-time
- Remote
Added 2 mins ago
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(CAN) Consumables Lead Department Manager
Walmart
Edmonton, AB
- Full-time
…the Consumables Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 2 mins ago
CB
Customer Service Representative
Clark Builders
Edmonton, AB · NorthStar Edmonton
- Full-time
NorthStar Equipment Rentals is hiring a Customer Service Representative in Edmonton. This person will be responsible for enhancing the customer experience by establishing new rental and…
Added 2 mins ago
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Senior Analyst, Campaign Delivery
BMO
Toronto, ON · BMOPLACE
- Full-time
Prepare customer lists with campaign management toolset to meet the requirements of documented technical requirements
Added 2 mins ago
US
Seasonal Driver Helper
UPS Supply Chain Solutions
CA - STONEY CREEK CENTRE (ONHAM)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Stoney Creek Area. This role involves performing physical work in a fast-paced environment…
Added 2 mins ago
US
Seasonal Driver Helper- Tillsonburg and Norwich
UPS Supply Chain Solutions
Brantford, ON · CA - BRANTFORD CENTER (ONBRF)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Tillsonburg and Norwich Area. This role involves performing physical work in a fast-paced…
Added 2 mins ago
US
Seasonal Driver Helper - London
UPS Supply Chain Solutions
London, ON · CA - LONDON CENTER (ONLON)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around London Area. This role involves performing physical work in a fast-paced environment including…
Added 2 mins ago
US
Seasonal Driver Helper - Burlington
UPS Supply Chain Solutions
Burlington, ON · CA - BURLINGTON BUILDING (ONBLT)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Burlington Area. This role involves performing physical work in a fast-paced environment…
Added 2 mins ago
US
Seasonal Driver Walker - Guelph & Cambridge
UPS Supply Chain Solutions
Guelph, ON · CA - GUELPH BUILDING (ONGPH)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Guelph & Cambridge Area. This role involves performing physical work in a fast-paced…
Added 2 mins ago
US
Seasonal Driver Helper - Waterloo
UPS Supply Chain Solutions
Kitchener, ON · CA - KITCHENER CENTER (ONKIT)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Waterloo Area. This role involves performing physical work in a fast-paced environment…
Added 2 mins ago
US
Seasonal Driver Helper- Paris
UPS Supply Chain Solutions
Brantford, ON · CA - BRANTFORD CENTER (ONBRF)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Brantford and Paris Area. This role involves performing physical work in a fast-paced…
Added 2 mins ago
US
Hamilton Driver Helper
UPS Supply Chain Solutions
CA - STONEY CREEK CENTRE (ONHAM)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Hamilton Area. This role involves performing physical work in a fast-paced environment…
Added 2 mins ago
US
Seasonal Driver Helper - Lasalle
UPS Supply Chain Solutions
Windsor, ON · CA - WINDSOR INTERNATIONAL (ONWNS)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Lasalle, Windsor Area. This role involves performing physical work in a fast-paced environment…
Added 2 mins ago
US
Seasonal Driver Helper-Simcoe, Waterford and Port Dover
UPS Supply Chain Solutions
Brantford, ON · CA - BRANTFORD CENTER (ONBRF)
- Part-time
…lowering and carrying packages. This position ensures the best customer service through efficiency and…
Added 2 mins ago
US
Hamilton Driver Helper
UPS Supply Chain Solutions
Burlington, ON · CA - BURLINGTON BUILDING (ONBLT)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Hamilton Area. This role involves performing physical work in a fast-paced environment…
Added 2 mins ago
US
Seasonal Driver Helper - Dorchester, Ingersoll, Aylmer
UPS Supply Chain Solutions
London, ON · CA - LONDON CENTER (ONLON)
- Part-time
…lowering and carrying packages. This position ensures the best customer service through efficiency and…
Added 2 mins ago
US
Oakville Driver Helper
UPS Supply Chain Solutions
Burlington, ON · CA - BURLINGTON BUILDING (ONBLT)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Oakville Area. This role involves performing physical work in a fast-paced environment…
Added 2 mins ago
US
Driver Helper
UPS Supply Chain Solutions
Belleville, ON · CA - BELLEVILLE CENTER (ONBEL)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Belleville Area. This role involves performing physical work in a fast-paced environment…
Added 2 mins ago
US
Seasonal Driver Helper - Woodstock
UPS Supply Chain Solutions
London, ON · CA - LONDON CENTER (ONLON)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Woodstock Area. This role involves performing physical work in a fast-paced environment…

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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