Find work in Canada.

532,712 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
B
Financial Analyst
Brunel
Montreal, QC
- $85,000 to $100,000 CAD / year
- Full-time
Brunel is partnered with a leading Canadian financial institution to hire a Analyst Developer focused on enterprise data management and Financial Markets data platforms.
Added 10 mins ago
AI
Azure SQL DBA
Apptoza Inc.
Montreal, QC
- Full-time
Lead performance diagnostics and tuning using Query Store, execution plans, Dynamic Management Views, Extended Events, wait statistics, PerfMon, SQL Profiler, and Azure monitoring.
Added 10 mins ago
C
Expert System Architecture
CN
Toronto, ON
- Full-time
Knowledge of data architecture, analytics, artificial intelligence, and AI governance
Added 10 mins ago
UT
Senior Business Analyst # 26-27442
US Tech Solutions
St. John's, NL · Greater St. John's Metropolitan Area
- $70 to $80 USD / hour
- Contract
…business processes, support application implementation, coordinate data migration activities, and facilitate functional…
Added 10 mins ago
S
Nurse Practitioner
Sanya’k̓ula
Vancouver, BC
- Full-time
…population health. Synthesizes qualitative and quantitative data from a variety of sources about determinants of health; maintains population health focus by participating in and…
Added 10 mins ago
SQ
Program Manager, Canadian Shared Services
Sunlife Québec
Montreal, QC
- Full-time
Lead and manage annual and quarterly planning cycles, ensuring prioritization, coordination, tracking and documentation across leadership teams
Added 10 mins ago
ME
Talent & Organizational Development Consultant
Morson Edge (Canada)
Ottawa, ON
- $60 to $70 CAD / hour
- Contract
…diagnose talentgaps, design capability-building interventions, and lead evidence-based organizational redesigns. The ideal candidate brings deep expertise in talent management,…
Added 10 mins ago
EC
SAP Master Data Consultant
Experis Canada
Toronto, ON
- Contract
Seeking an experienced MDM Deployment Lead to drive the regional deployment of global master data processes as part of a large-scale digital transformation programme.
Added 10 mins ago
SS
Continuous Improvement Process Engineer
Samuel, Son & Co.
Markham, ON
- Full-time
…A3, Design of Experiment and other tools; and to communicate data internally and…
Added 10 mins ago
RC
Sr. Sourcing and Contracts Specialist
Randstad Canada
Burnaby, BC
- $120,000 to $145,000 CAD / year
- Full-time
-Data analytics, sourcing, procurement systems, and customer service.
Added 10 mins ago
AS
Design Engineering Manager, Integrated Automation & Control Solution
Arrow Speed Controls
Richmond, BC
- Full-time
…technologies, including predictive maintenance for VFDs, smart-MCC data analytics, and secure cross-site SCADA/cloud…
Added 10 mins ago
MK
ERP Integration & Transformation Lead
Moose Knuckles Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for an experienced ERP Integration & Transformation Lead to drive the evolution of our enterprise systems and business processes. This is a highly collaborative, hands-on…
Added 10 mins ago
RE
Bilingual Business Analyst (Eng/French)
RONELLE EXPEDITING CORP
Toronto, ON
- Contract
Partner with the Delivery Lead to support project planning and implementation activities by tracking deployment deliverables, action items, issues, and overall progress.
Added 10 mins ago
VA
Manager, Technology Services (AI & Digital Governance)
Vancouver Airport Authority
Vancouver, BC
- Full-time
Reporting to the Director, Data & AI, the Manager leads the responsible adoption and ongoing use of AI and digital tools across YVR. The role translates governance requirements into…
Added 10 mins ago
GR
Senior Manager Finance Operations
Goldbeck Recruiting
Abbotsford, BC
- $130,000 to $150,000 CAD / year
- Full-time
Lead Finance process improvement, automation and technology initiatives.
Added 10 mins ago
J
Senior Manager, Integrated Marketing
Jobgether
Canada
- $105,000 to $134,700 CAD / year
- Full-time
…market intelligence, competitive analysis, and performance data, you will recommend investments that maximize marketing impact. You will also apply AI tools to research, messaging…
Added 10 mins ago
S
Senior Business Analyst
StafinGo
St. John's, NL
- Contract
Lead business analysis activities throughout the project lifecycle, including discovery, requirements elicitation, documentation, validation, and stakeholder sign-off.
Added 10 mins ago
SW
MaAnalytics, GWM -nager, CWM
Scotia Wealth Management
Toronto, ON
- Full-time
The Manager, Analytics is responsible for leading a high-performing team of analytics professionals to deliver actionable insights that drive business strategy and performance across…
Added 10 mins ago
SF
Senior AI Engineer
Safe Fleet
Coquitlam, BC
- Full-time
Design and implement RAG architectures, retrieval and indexing pipelines, and the data access patterns agents depend on.
Added 10 mins ago
CA
Senior Procurement Analyst (Onsite)
Collins Aerospace
Ottawa, ON
- Full-time
Compiles price proposals, financial reports, and other data and information to provide input on reasonable prices.
Added 10 mins ago
MP
Value Stream Product Manager (2 year - term)
Manitoba Public Insurance
Winnipeg, MB
- Contract
Reporting to the Value Stream Product Management Lead, the Value Stream Product Manager is accountable for defining the long-term strategic and future-state product vision and roadmap of…
Added 10 mins ago
IC
Senior Digital Product Manager
iPartner Consulting
Toronto, ON
- Contract
We are seeking an experienced Senior Product Manager to lead product strategy, roadmap development, backlog prioritization, and delivery for an enterprise business services platform. The…
Added 10 mins ago
IG
Senior Category Buyer
IMT Group
Calgary, AB
- Full-time
…objectives for material waste reduction, inventory verification, data tracking and utilization, quality and on-time…
Added 10 mins ago
MB
Brand Director
MAV Beauty
Vaughan, ON
- Full-time
We are seeking a strategic, hands‑on Brand Directors to lead growing beauty and haircare brands. This leader will own the brand end‑to‑end: strategy, portfolio vision, innovation pipeline,…
Added 10 mins ago
D
Dayforce Manager
Deloitte
Toronto, ON
- Full-time
Excellent analytical, problem-solving, and decision-making skills, including experience with data and analytics.

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

Report this job