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Added 28 mins ago
Senior Manager, Data & Analytics
Domtar Products
Montreal, QC
This role combines leading a team of approximately ten (10) Data professionals, ensuring operational support of live solutions. You will contribute to strengthening Data Management,…
Added 28 mins ago
Operations Advisor
Independent Electricity System Operator
Canada
As Ontario’s energy landscape evolves, the IESO is taking bold steps to modernize how major projects, from data centres to battery storage facilities and electric arc furnaces, connect to…
Added 29 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
They provide leadership for technology strategy, infrastructure, business systems, cybersecurity, data governance, digital transformation, and artificial intelligence.
Added 29 mins ago
IT
Director of Applications, Data & Integration
Ignite Technical Resources
Vancouver, BC
- Full-time
The Director, Applications & Data Engineering will lead enterprise application architecture, software engineering, data management, and integration capabilities. This role focuses on…
Added 44 mins ago
D
Chief Solution Architect (Pre-sales, AI + Data Transformation)
Datatonic
Remote, Canada
- Full-time
- Remote
Strong knowledge of cloud-based architectures (including infrastructure, data architecture, governance), application design, and Generative and Agentic AI concepts and deployments.
Added 44 mins ago
C
Head of Marketing Operations
Cohere
Remote, Canada
- Full-time
- Remote
Marketo, Looker, GA4 and 6sense are yours end to end, along with the campaign and lead side of Salesforce. That includes forms, nurture, lead lifecycle, scoring and routing. Campaign data…
Added 1 hour ago
KC
Lead (Chief) Satellite Systems Engineer
Kepler Communications
Toronto, ON
- Full-time
Our mission is to provide real-time on-orbit connectivity for critical missions, enabling a new era of data-driven intelligence and innovation. With 33 satellites launched to date, Kepler…
Added 1 hour ago
T
Associate Vice President, Wealth Advice, Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
Define and execute the enterprise analytics and AI vision for Wealth Advice and Governance & Controls (G&C), positioning data and AI as core drivers of business growth and transformation
Added 1 hour ago
M
Intern, Operational Excellence
Moderna
Toronto, ON
- Full-time
…experience in process improvement, policy and procedure development, governance, business continuity, and project coordination. Working closely with the Associate Director of Strategy &…
Added 1 hour ago
Senior Staff Program Manager
Kaseya Careers
Vancouver, BC
We are looking for a Senior Staff Program Manager to lead a portfolio of complex, cross-functional business initiatives spanning New Product Introduction (NPI), process transformation,…
Added 1 hour ago
Head of Data Engineering
Ambyint
Calgary, AB
As the Head of Data Engineering at Ambyint, you will lead the vision, strategy, and execution of our enterprise data architecture and roadmap. You will manage and empower a high-performing…
Added 1 hour ago
M
Bilingual Social Media Specialist
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Lead editorial planning across our Manulife Canada social channels, balancing brand, business, audience, and reputational priorities.
Added 1 hour ago
Senior Manager Development, Treasury Technology
Scotiabank
Toronto, ON
Ensure strong controls, auditability, data lineage, and governance standards for regulatory submissions.
Added 1 hour ago
KS
Finance Manager - Contract (Maternity Leave Cover)
Keywords Studios
Remote, Canada
- Remote
Balance Sheet Governance: Oversee balance sheet reconciliations and lead any required remediation.
Added 1 hour ago
W
Associate Specialist, Conservation & Shipping
WWF-Canada
Toronto, ON
- Full-time
Familiarity with First Nations Principles of OCAP®, the BC First Nations Data Governance Initiative, or other Indigenous data sovereignty frameworks is an asset.
Added 1 hour ago
B
Program Director
Bevertec
Toronto, ON
- $115 to $125 CAD / hour
- Full-time
Title: Program Lead, Real Estate Transformation
Added 1 hour ago
JG
Adobe CDP Architect
J&M Group
Vancouver, BC
- Full-time
Lead journey-mapping and use-case refinement workshops with business and technology stakeholders.
Added 1 hour ago
T
Customer Evolution Manager, SAP AMS
Talan
Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
Establish and lead a structured governance model for each account, including a defined cadence of operational meetings, service reviews, and executive reviews, with clear mechanisms to…
Added 1 hour ago
JA
Business Development Manager – Substation Services & Lifecycle Solutions
JR Automation
BC · British Columbia, Canada
- Full-time
Lead discussions regarding lifecycle roadmaps, capital planning, risk mitigation strategies, and modernization programs.
Added 1 hour ago
JA
Accounts Payable Lead
JR Automation
Toronto, ON
- Full-time
The Accounts Payable Lead reports to the Director of Accounting within Finance.
Added 1 hour ago
AS
HR Data Manager
AgileGrid Solutions
Canada
- Full-time
The Data Governance Foundation Lead Analyst supports the development and implementation of Citigroup’s Enterprise Data Governance Strategy and related Data Risk and Control Framework. The…
Added 1 hour ago
Director, Total Rewards
WestJet Group
Calgary, AB
Participate in and lead project work that may involve the development or redesign of programs to support the WestJet Group's growth plans or meet governance requirements.
Added 1 hour ago
Marketing Operations Analyst
D2L
Canada
Drive data governance for marketing data: deduplication, normalization, enrichment, and field standards
Added 1 hour ago
AC
Conventional Signaling Delivery Director – Track Team
Accenture Construct
Toronto, ON
- Full-time
At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving - smarter, safer…
Added 2 hours ago
C
Senior Consultant, Control Optimization & Analytics
CIBC
Toronto, ON
- Full-time
Lead the technical solution design with emphasis on scalability, automation, and usability of new and ongoing analytics projects. Use predictive/analytical algorithms and statistical data…

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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