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Added 9 mins ago
BC
National Manager, Customer Experience
Belron Canada inc
Montreal, QC
- Full-time
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.
Added 1 hour ago
Director, Strategic Partnerships
Clutch Technologies Inc.
Toronto, ON
…improving the relationship. Reporting directly to our CFO & Head of Marketing, you’ll have the autonomy and executive access to make meaningful deals happen - and the opportunity to build a…
Added 1 hour ago
B
Product Manager, Savings - Everyday Banking Products
BMO
Toronto, ON · BMOPLACE
- Full-time
…closely with partners across Frontline, Operations, Technology, Digital, Finance, Risk, Compliance, Legal, Analytics, Marketing, and other product teams to deliver practical improvements…
Added 1 hour ago
E
Communications Manager, Equinix Foundation
Equinix
Toronto, ON
- Full-time
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
Added 1 hour ago
JA
Business Development Manager – Substation Services & Lifecycle Solutions
JR Automation
BC · British Columbia, Canada
- Full-time
Establish and maintain executive-level relationships with key customer stakeholders.
Added 2 hours ago
IH
Marketing Manager
Inspired HR Ltd
Calgary, AB
- Part-time
Personally create marketing content, including writing copy, filming and editing short videos, taking photos, and developing social posts and digital materials that showcase our people,…
Added 2 hours ago
D
Senior Advisor, Digital Innovation and Transformation
Desjardins
Toronto, ON
- Full-time
We are looking for an experienced digital innovation and transformation professional to support the business and digital priorities of the Group Benefits and Retirement Savings (GBRS)…
Added 2 hours ago
JA
Business Development Manager – Substation Services & Lifecycle Solutions
JR Automation
Stoney Creek, NB
- Full-time
Establish and maintain executive-level relationships with key customer stakeholders.
Added 3 hours ago
Manager, Retail Media Network (12-Month Contract)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Halifax, NS
Minimum of 12+ years of digital advertising, media, or marketing experience in a complex, matrixed organization.
Added 3 hours ago
B
National Manager, Customer Experience
Belron
Montreal, QC · National Support Center_QC
- Full-time
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.
Added 5 hours ago
D
Business Development Manager GTA
Digicast
Toronto, ON
- Full-time
Digicast is a Canadian leader in high-end corporate webcasting, hybrid events, studio productions, and digital experiences across Canada. Our iCast suite of products powers major…
Added 13 hours ago
S
VP, Consumer Business
Snaplii
Toronto, ON · Etobicoke, ON
- Full-time
This is a hands-on executive role. You set the plan, own the numbers and lead the people, and you still get into the data and the experiments yourself. Do it well and the role grows into…
Added 13 hours ago
U
Team Lead, CPG
Uber
Toronto, ON
- Full-time
…and high-potential strategic accounts, unlocking innovative digital ad opportunities across our…
Added 14 hours ago
T
E-Commerce and Analytics Manager
travelbrands
Toronto, ON
- Full-time
Reports To: Senior Director, Integrated Marketing
Added 17 hours ago
Marketing Specialist, Executive Education, Edwards School of Business
University of Saskatchewan
Saskatoon, SK
The marketing specialist leads and executes the development and implementation of innovative, effective, and reliable communication and digital marketing strategies to advance the…
Added 18 hours ago
B
Head of Shopper and Customer Marketing - Canada
Beiersdorf
Montreal, QC
- Full-time
Establish measurement frameworks and executive dashboards covering market share, distribution, sales lift, ROI, conversion, promotions, post-mortem and retail execution,
Added 18 hours ago
FC
Advertising Specialist
Fidelity Canada
Mississauga, ON · Toronto, ON
- Full-time
The Advertising Specialist will assist in execution of digital media advertising campaigns in support of Fidelity Investments Canada. Working closely with the Manager, Digital Advertising,…
Added 18 hours ago
D
Head of Creative (Remote Canada)
Directive
Remote, Canada
- $175,000 to $200,000 CAD / year
- Full-time
- Remote
Directive Consulting is the leading B2B marketing agency for companies that are done optimizing for metrics that don't move the business. With over a decade of expertise and 420+ B2B brands…
Added 18 hours ago
D
Creative Director (Remote Canada)
Directive
Remote, Canada
- $175,000 to $200,000 CAD / year
- Full-time
- Remote
Directive Consulting is the leading B2B marketing agency for companies that are done optimizing for metrics that don't move the business. With over a decade of expertise and 420+ B2B brands…
Added 20 hours ago
O
Sr. Manager, Corporate Communications
OpenText
Waterloo, ON
- Full-time
…issues, and contribute to projects that shape the future of digital…
Added 20 hours ago
IH
Marketing Manager
Inspired HR
Calgary, AB
- Part-time
Personally create marketing content, including writing copy, filming and editing short videos, taking photos, and developing social posts and digital materials that showcase our people,…
Added 20 hours ago
DS
Account Executive
Delbridge Solutions
Toronto, ON
- Full-time
…and Romania, we provide world-class software solutions for digital and finance transformations. Many of our clients are Fortune 1000 companies and trust Delbridge Solutions as a partner to…
Added 21 hours ago
D
Account Executive - AEC
de3f6bb0-0f18-407a-a037-1f6f386ef832
Mississauga, ON
- Full-time
We are seeking a highly motivated and results-driven Account Executive specializing in Architecture, Engineering and Construction (AEC) to join our dynamic sales team. In this role, you…
Added 21 hours ago
EW
Freelance Rédacteur de propositions techniques/ Technical Proposal Write
Evolving Web
Remote, Canada
- Full-time
- Remote
Dans votre rôle de rédacteur·trice technique et marketing, vous serez appelé·e à :
Added 21 hours ago
T&
Business Operations Partner
Turner & Townsend
Toronto, ON
- Full-time
The Business Operations Partner is a key support role within the team, providing a hybrid of executive support, operational coordination, marketing/proposal development, and administrative…

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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