Find work in Canada.

527,953 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
TA
Sales Agent
The Acquisition Group
New Westminster, BC
- Full-time
The Acquisition Group is expanding its Burnaby team, and we're looking for driven, people-first Sales Representatives to join us this summer.
Added 1 hour ago
KS
Field Sales Representative
Kognitive Sales Solutions
Windsor, ON
- Full-time
Are you someone who lights up a room and genuinely enjoys connecting with people? Kognitive Sales Solutions is hiring Retail Sales Representatives across Canada to represent one of the…
Added 1 hour ago
Sales Support Specialist - Bilingual
Mettler Toledo
Mississauga, ON
As our Inside Sales Representative, you will play a critical role in driving growth and enabling the success of our Field Sales Organization. In this role, you will serve as both a trusted…
Added 2 hours ago
SB
Flight Coordination Specialist
Skyservice Business Aviation
Calgary, AB · Mississauga, ON
- Full-time
…the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator…
Added 2 hours ago
AF
Branch Manager - Office 1699
Attain Finance
Kitchener, ON
- Full-time
…provincial average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge,…
Added 2 hours ago
Manager - Service Department (Heavy Duty)
Velocity Vehicle Group
Saanichton, BC
Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star,…
Added 3 hours ago
B
National Manager, Customer Experience
Belron
Montreal, QC · National Support Center_QC
- Full-time
…invest tirelessly on developing our people can realize their full…
Added 3 hours ago
H
Client Relations Representative
H2O4Life
Cambridge, ON
- Full-time
Full-Time, Permanent Employment – Build a long-term career with a growing Canadian company.
Added 5 hours ago
U
Sales Manager - UniFirst
UniFirst
Montreal, QC
- Full-time
As a Sales Manager you’ll be on the front line of our goal to find and develop “Customers for Life " in your protected territory. Through a strong work ethic and enthusiastic attitude, you…
Added 16 hours ago
DR
Commercial Designer
DMC Recruitment Group
Vancouver, BC
- Full-time
Collaborate with sales representatives, project managers, and clients to understand project requirements and develop practical, creative solutions.
Added 17 hours ago
L
Financial Service Representative - LendDirect Office 1507
LendDirect
Oshawa, ON
- Full-time
…provincial average. The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge,…
Added 18 hours ago
T
TW – Sales Manager – Gérant.e des ventes
Traction
Mississauga, ON
- Full-time
This is a regular full-time position and is located in Ontario and parts of Western Canada.
Added 18 hours ago
BI
Sales Representative- Entry Level
bisco industries
Dorval, QC
- Full-time
Entry-level sales responsibilities with the goal of promotion to full-time sales in 9-12 months
Added 20 hours ago
BS
Bilingual Sr. Sales Representative
Bilingual Source
Brampton, ON
- $90,000 to $130,000 CAD / year
- Full-time
You will manage the full sales process, from initial outreach and customer discussions to quotations, order coordination and ongoing account development. Success requires commercial…
Added 22 hours ago
Project Coordinator, Bell Media
Bell
Vancouver, BC
…management of digital ad campaigns, with direct input from sales representatives and the Digital Account…
Added 22 hours ago
Employment/Placement Specialist
March of Dimes Canada
Mississauga, ON
Develop relationships with employers across a variety of industries, serving as a point of contact and initiating job orders with companies and their representatives.
Added 22 hours ago
Finance and Administration Assistant, College of Dentistry
University of Saskatchewan
Saskatoon, SK
…products, obtaining quotations, communicating with vendors and sales representatives, processing purchases, reconciling purchasing transactions and procurement card statements, and…
Added 23 hours ago
EG
Area Vice President - West
Endress+Hauser Group
ON · Ontario, Canada
- Full-time
This role is responsible for developing and executing strategic sales plans to drive market penetration, revenue growth, and customer satisfaction. Collaborating with manufacturing…
Added 23 hours ago
DF
Wealth Advisor - Orangeville/Newmarket
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
Become an integral member of the Branch sales team, conducting regular information sessions/seminars, both one-on-one with registered representatives and as a group with all branch employees
Added 23 hours ago
EO
Global Recruitment Officer
Easy Outsource
Toronto, ON
- Full-time
Develop targeted outreach to high schools, university representatives, counsellors, and other
Added 1 day ago
CG
Customer Service Full time
Compass Group Canada
Fort McMurray, AB
- Full-time
Contact Sales Representatives with walk-in or phone sales leads
Added 1 day ago
CC
Route Service Representative
Cintas Canada
Toronto, ON · Etobicoke, ON
- Full-time
Added 1 day ago
AF
Financial Service Representative - LendDirect Office 1677
Attain Finance
Toronto, ON · Scarborough, ON
- Full-time
…provincial average. The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge,…
Added 1 day ago
GL
Financial Service Representative
goeasy Ltd.
Saint John, NB
- Full-time
Financially motivated sales representatives who thrive in fast-paced and competitive environments.
Added 1 day ago
AS
Outside Sales Representative
ABC Supply Co. Inc.
Kingston, ON
- Full-time
…interior building products, is looking for talented, enthusiastic sales professionals who love to build relationships, promote great products, and deliver world-class service. In this role,…

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

Report this job