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Added 8 mins ago
AA
Chef/Cheffe de Projets, Contrôle des Matières / Project Manager , Material Control
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft program is seeking a Project Manager - Materials Control to join our Materials Control team based in Mirabel (Quebec, Canada), where you will work jointly with…
Added 8 mins ago
CR
Manager HCM Applications Support
Chartwell Retirement Residences
Mississauga, ON
- Full-time
Reporting to the Director, Information Systems, the Manager, HCM Operations Support is responsible for the day-to-day operational support, stability, maintenance, and service delivery of…
Added 8 mins ago
RF
Store Assistant Manager (Barrie)
Real Fruit Bubble Tea
Barrie, ON
- Full-time
…137 locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us, and we can build you up from store manager to regional manager and…
Added 8 mins ago
AI
Account Manager
Accuenergy Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Strategic engagement - Quarterly Business Reviews, annual reviews, roadmap conversations, NPI training, and other strategic touchpoints on key accounts. Builds and maintains the…
Added 8 mins ago
FC
Contract Manager
FCC Construcción
Toronto, ON
- Contract
Provide creative advice on specific issues, risks, and contractual/claims activities, taking into account the contract and business objectives.
Added 8 mins ago
A&
Store Manager
Abercrombie & Fitch Co.
Toronto, ON
- Full-time
The Store Manager is the leader of their location. They are responsible for staffing, training, developing, and retaining both part-time and full-time staff, including career development…
Added 8 mins ago
DP
Property Manager
Drake Property Management
Hamilton, ON
- $70,000 to $75,000 CAD / year
- Full-time
Reporting to the Regional Manager, this role acts as the primary business leader for the assigned portfolio and is accountable for achieving occupancy, revenue, expense management, and Net…
Added 8 mins ago
B
Operations Manager
BGIS
Toronto, ON
- Full-time
…management, health and safety, and emergency preparedness and business continuity for an assigned portfolio. In conjunction with the National Director Operations, proactively coordinates…
Added 8 mins ago
TF
Commercial Operations Process Excellence Manager
Thermo Fisher Scientific
Toronto, ON
- Full-time
The Commercial Operations Process Excellence Manager drives the global harmonization and continuous improvement of commercial processes across the Instrument & Enterprise Services business…
Added 8 mins ago
ES
Mobilization & P3 Strategy Manager - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
Equans is looking for a Mobilization & P3 Strategy Manager in toronto!
Added 8 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Dauphin, MB
- Part-time
Uses PDT and MMS Systems to perform daily tasks
Added 8 mins ago
OT
Field Service Technician
O'Hara Technologies Inc.
Toronto, ON
- Full-time
Hands-on experience working on tablet coating systems or other pharmaceutical processing equipment (coaters, fluid beds, dryers, blenders, or similar)
Added 8 mins ago
BG
Senior Service Retention Specialist
BMW Group
Richmond Hill, ON
- Full-time
…realize growth opportunities within the BMW and MINI service business. This role will investigate and develop opportunities for Retailers to increase customer loyalty within the service…
Added 8 mins ago
AG
Site Labour Relations Advisor
Aecon Group Inc.
Fort Saskatchewan, AB
- Full-time
Reporting functionally to the Labour Relations Manager and operationally to the Project Director, the Site Labour Relations Advisor provides labour relations and workforce relations support…
Added 8 mins ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
…easy to implement, and financial data remains accurate across systems. Working closely with Engineering, Security, Finance, and commercial teams, you will define the strategic roadmap and…
Added 9 mins ago
DG
Food Service Supervisor
Dexterra Group
Mississauga, ON
- Full-time
…parties including the Food Service Director, Resident District Manager, District Manager, and franchise brand…
Added 9 mins ago
WI
Project Manager, Power Delivery
WSP in Canada
Mississauga, ON
- Full-time
As a Senior Project Manager, you will play a key role in delivering complex power projects across Eastern Canada and beyond. Projects will vary in size and complexity and can include scope…
Added 9 mins ago
WI
Project Manager, Power Delivery
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
As a Senior Project Manager, you will play a key role in delivering complex power projects across Eastern Canada and beyond. Projects will vary in size and complexity and can include scope…
Added 9 mins ago
LC
Cashier Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 9 mins ago
FB
Strategic Energy Partner
Flogas Britain
Field, BC
- Full-time
How you’ll power our business as a Strategic Energy Partner
Added 9 mins ago
BM
Operations Manager
BOXX Modular (Canada)
Stoney Creek, NB
- Full-time
…workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. We create value by providing differentiated solutions. We believe each…
Added 9 mins ago
AC
Backend Software Developer
ATS Corporation
Cambridge, ON
- $36.54 to $50.24 CAD / hour
- Full-time
Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team a division of ATS Corporation, a publicly traded global enterprise with a…
Added 9 mins ago
A&
General Manager
Abercrombie & Fitch Co.
Toronto, ON
- Full-time
The General Manager is the leader of their location. They are responsible for staffing, training, developing, and retaining both part-time and full-time staff, including career development…
Added 9 mins ago
CE
Drilling Fluids Well Planner
Canadian Energy Services
Calgary, AB
- Full-time
…largest providers of production chemicals and drilling fluid systems and is focused on being the leading provider of technically advanced chemical solutions throughout the life cycle of the…
Added 9 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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