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Added 14 hours ago
DA
Customer Sales Representative (No Auto Experience Required)
Davis Auto Group
Okotoks, AB
- Full-time
No Auto Experience? No problem! We're looking for individuals who are confident, personable, motivated, and comfortable communicating with others. This is your chance to show us these…
Added 1 day ago
Seamstress
David's Bridal
Toronto, ON · Scarborough, ON
…the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer…
Added 1 day ago
AA
Product Manager
Altrom Auto Group Canada (Division of UAP Inc.)
Burnaby, BC
- Full-time
At the request of the Senior Market Manager, implement pricing strategies by regularly updating product line prices
Added 1 day ago
DA
Customer Sales Representative (No Auto Experience Required)
Davis Auto Group
Okotoks, AB
- Full-time
No Auto Experience? No problem! We're looking for individuals who are confident, personable, motivated, and comfortable communicating with others. This is your chance to show us these…
Added 2 days ago
PT
Parts Manager
Premier Truck Group
Sarnia, ON
- Full-time
We are looking for a results-driven Parts Manager to lead our parts department and grow its profitability. This is a fast-paced, people-focused leadership role: you will motivate and…
Added 2 days ago
PT
Parts Manager
Premier Truck Group
London, ON
- Full-time
We are looking for a results-driven Parts Manager to lead our parts department and grow its profitability. This is a fast-paced, people-focused leadership role: you will motivate and…
Added 2 days ago
HI
Personal Lines Account Manager, Retail
HUB International
Brantford, ON
- Full-time
Join HUB as an Account Manager, Personal Lines Insurance
Added 2 days ago
DA
Customer Sales Representative (No Auto Experience Required)
Davis Auto Group
Okotoks, AB
- Full-time
No Auto Experience? No problem! We're looking for individuals who are confident, personable, motivated, and comfortable communicating with others. This is your chance to show us these…
Added 2 days ago
Commercial Auto Underwriting Specialist
Gore Mutual Insurance
Cambridge, ON · Toronto, ON
The Commercial Auto Specialist is responsible for the Technical File Reviews (TFR’s) and Focused audits (QAR’s) of the IRCA & Fleet underwriters including selection of files for audit,…
Added 2 days ago
GM
Commercial Auto Underwriting Specialist
Gore Mutual Insurance
Toronto, ON
- Full-time
The Commercial Auto Specialist is responsible for the Technical File Reviews (TFR’s) and Focused audits (QAR’s) of the IRCA & Fleet underwriters including selection of files for audit,…
Added 2 days ago
GM
Commercial Auto Underwriting Specialist
Gore Mutual Insurance
Cambridge, ON
- Full-time
The Commercial Auto Specialist is responsible for the Technical File Reviews (TFR’s) and Focused audits (QAR’s) of the IRCA & Fleet underwriters including selection of files for audit,…
Added 2 days ago
DA
Customer Sales Representative (No Auto Experience Required)
Davis Auto Group
Okotoks, AB
- Full-time
No Auto Experience? No problem! We're looking for individuals who are confident, personable, motivated, and comfortable communicating with others. This is your chance to show us these…
Added 2 days ago
T
Manager, Advanced Analytic, Insurance Model Validations (Quants)
TD
Toronto, ON
- Full-time
The position reports to Senior Manager, Insurance Model Validation. Detailed accountabilities include:
Added 3 days ago
SA
Automotive Service & Parts Manager
Steele Auto Group
Halifax, NS
- Full-time
At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all,…
Added 3 days ago
T
Senior Manager, Advanced Analytic, Insurance Model Validations (Quants)
TD
Toronto, ON
- Full-time
3+ Exp. in any top 10 Canadian P&C insurer regarding developing / validating a new pricing and rating solution with exposure in AI / ML modelling, including pricing / classification models…
Added 3 days ago
T
Manager, Advanced Analytic, Insurance Model Validations (Quants)
TD
Toronto, ON
- Full-time
The position reports to Senior Manager, Insurance Model Validation. Detailed accountabilities include:
Added 3 days ago
T
Data Scientist I (Quants) – Insurance Model Validation
TD
Toronto, ON
- Full-time
The position reports to Senior Manager, Insurance Model Validation. Detailed accountabilities include:
Added 3 days ago
BC
National Manager, Customer Experience
Belron Canada inc
Montreal, QC
- Full-time
…Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full…
Added 3 days ago
B
National Manager, Customer Experience
Belron
Montreal, QC · National Support Center_QC
- Full-time
…Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full…
Added 3 days ago
UH
Merchandising Technician - TGH OP
University Health Network
Toronto, ON
- Full-time
Working under the direction of the Operations Manager and Operations Coordinator, the Merchandising Technician will fulfill tasks to support operations effectively and efficiently, while…
Added 3 days ago
NC
Sales and Service Coordinator
NAPA Canada
L'Orignal, ON
- Full-time
You will work in close collaboration with the Sales Manager.
Added 3 days ago
AA
Product Manager
Altrom Auto Group Canada (Division of UAP Inc.)
Toronto, ON · Scarborough, ON
- Full-time
At the request of the Senior Market Manager, implement pricing strategies by regularly updating product line prices
Added 3 days ago
AA
Product Manager
Altrom Auto Group Canada (Division of UAP Inc.)
Cambridge, ON
- Full-time
At the request of the Senior Market Manager, implement pricing strategies by regularly updating product line prices
Added 3 days ago
NN
Sales Support Manager - Montreal (m/f/d)
Nordex North America
Montreal, QC
- Internship
The role of Sales Support Manager directly supports Nordex’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the Sales Support…
Added 3 days ago
Sales Support Manager - Montreal (m/f/d)
Nordex Group
Montreal, QC
The role of Sales Support Manager directly supports Nordex’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the Sales Support…

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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