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Added 2 mins ago
BK
Bar Manager
Boulevard Kitchen & Oyster Bar
Vancouver, BC
- Full-time
Role Description The Bar Manager is a full-time, on-site leadership role based in Vancouver, BC, responsible for overseeing all aspects of bar operations. This role manages daily bar…
Added 2 mins ago
Intern - Marketing Performance
Kensington
Toronto, ON
Reporting into the Performance Marketing team, this intern will support paid digital marketing programs across Google Search, Display, Paid Social, and other paid digital channels.
Added 2 mins ago
PR
Scheduling & Labour Relations Assistant
Peterborough Regional Health Centre
Peterborough, ON
- Part-time
Ongoing learning and development opportunities to support your growth
Added 2 mins ago
W
Outside Services Attendant
WinSport
Calgary, AB
- Part-time
You thrive when working in an environment with diverse responsibilities and enjoy putting your high-level and friendly customer service skills to work. As the Outside Services Attendant,…
Added 2 mins ago
PI
End-User Support Specialist – 1 year contract
Pinchin in Canada
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
Pinchin is seeking a skilled End-User Support Specialist to join our IT Team in Mississauga, ON. Reporting to the Manager, IT Support, this role is ideal for someone who enjoys hands-on…
Added 2 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 mins ago
W
(CAN) Optician, Single Licensed
Walmart
Cold Lake, AB
- Full-time
This associate reporting to the Vision Centre Manager provides the Store with expertise on the ordering and dispensing of quality eyewear while maximizing sales and profit, maintaining…
Added 2 mins ago
M
Bilingual Customer Success Manager
Morningstar
Toronto, ON
- Full-time
In this role, you will provide world-class support and service to our institutional data and software clients, as well as independent advisors. You will develop a deep understanding of how…
Added 2 mins ago
WhereTo - Senior Product Manager - Canada, Virtua
Flight Centre
Canada
WhereTo is seeking an innovative and results-driven Senior Product Manager to help shape the future of business travel. As part of a nimble, startup-minded team within Flight Centre Travel…
Added 2 mins ago
FI
Territory Sales Manager
Formations Inc
Regina, SK
- Full-time
At Formations, strong relationships and a customer-first approach are the foundation of sustainable growth. We are looking for a motivated, relationship-driven Territory Sales Manager (TSM)…
Added 2 mins ago
MR
Merchandiser
Match Retail
Quesnel, BC
- Contract
Strong customer focus and ability to foster lasting relationships and convey brand messages.
Added 2 mins ago
MR
Merchandiser (Cold Lake, AB)
Match Retail
Cold Lake, AB
- Contract
Strong customer focus and ability to foster lasting relationships and convey brand messages.
Added 2 mins ago
MR
Merchandiser (Amherstburg, ON)
Match Retail
Windsor, ON
- $30 CAD / hour
- Contract
Strong customer focus and ability to foster lasting relationships and convey brand messages.
Added 2 mins ago
MR
Merchandiser (Woodstock, NB)
Match Retail
Fredericton, NB
- $30 CAD / hour
- Contract
Strong customer focus and ability to foster lasting relationships and convey brand messages.
Added 2 mins ago
MR
Merchandiser
Match Retail
Estevan, SK
- $30 CAD / hour
- Contract
Strong customer focus and ability to foster lasting relationships and convey brand messages.
Added 2 mins ago
MR
Merchandiser (Pincher Creek, AB)
Match Retail
Lethbridge, AB
- $30 CAD / hour
- Contract
Strong customer focus and ability to foster lasting relationships and convey brand messages.
Added 2 mins ago
MR
Merchandiser (Whitecourt, AB)
Match Retail
Edson, AB
- $30 CAD / hour
- Contract
Strong customer focus and ability to foster lasting relationships and convey brand messages.
Added 2 mins ago
MR
Merchandiser (Drayton Valley, AB)
Match Retail
Spruce Grove, AB
- $30 CAD / hour
- Contract
Strong customer focus and ability to foster lasting relationships and convey brand messages.
Added 2 mins ago
MR
Merchandiser (Vegreville, AB)
Match Retail
Camrose, AB
- $30 CAD / hour
- Contract
Strong customer focus and ability to foster lasting relationships and convey brand messages.
Added 2 mins ago
MR
Merchandiser (Wainwright, AB)
Match Retail
Lloydminster, SK
- $30 CAD / hour
- Contract
Strong customer focus and ability to foster lasting relationships and convey brand messages.
Added 2 mins ago
MR
Merchandiser (Hinton, AB)
Match Retail
Edson, AB
- $30 CAD / hour
- Contract
Strong customer focus and ability to foster lasting relationships and convey brand messages.
Added 2 mins ago
MR
Merchandiser (Dauphin, MB)
Match Retail
Brandon, MB
- $30 CAD / hour
- Contract
Strong customer focus and ability to foster lasting relationships and convey brand messages.
Added 2 mins ago
A
Bellperson
AccorHotel
Lake Louise, AB
- Full-time
Addresses guest concerns and brings them to the attention of the Manager on Duty
Added 2 mins ago
A
Night Auditor
AccorHotel
Edmonton, AB
- Full-time
Reporting to the Front Office Manager, your essential job functions include, but are not limited to:

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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