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Added 2 mins ago
FB
Retail Media Manager
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
Media is changing fast. Retailers now hold some of the richest shopper data in the market, and the brands that win will treat commerce media as a growth engine. We’re looking for a Media…
Added 2 mins ago
WK
Sales Programs Manager, FCC Division
Wolters Kluwer
Toronto, ON · CAN - North York
- Full-time
The Sales Programs Manager will accelerate pipeline growth and seller productivity by designing, launching and scaling strategic sales programs. Operating at the intersection of sales…
Added 17 mins ago
BC
National Manager, Customer Experience
Belron Canada inc
Montreal, QC
- Full-time
As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond…
Added 31 mins ago
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Product Manager, Strategic Ventures
BCAA
Burnaby, BC · *Head Office
- Full-time
BCAA is hiring a Product Manager for Evolve E-Bike and E-Scooter.
Added 47 mins ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
Passionate about digital marketing, data, and innovation, this individual leverages their expertise to develop high-performing strategies that generate a tangible impact on our business…
Added 47 mins ago
DF
Senior Brand Manager, Canada
Designs for Health
Toronto, ON
- Full-time
The Senior Brand Manager, Canada will play a key role in developing and executing marketing initiatives that support brand growth, practitioner engagement, and digital commerce performance…
Added 1 hour ago
A
Advertising Sales Rep Senior Analyst - Direct Partner Manager
Accenture
Mississauga, ON
- Full-time
…trusted technical sellers and innovative technology, powered by data and…
Added 1 hour ago
A
Revenue Manager
Andaz
Ottawa, ON
- Full-time
The Revenue Manager plays a critical role in crafting competitive, data-driven strategies that enhance hotel performance. This position focuses on revenue optimization, data analysis, and…
Added 1 hour ago
B
Product Manager, Savings - Everyday Banking Products
BMO
Toronto, ON · BMOPLACE
- Full-time
…judgment, and a hands-on approach to execution. The Product Manager will work closely with partners across Frontline, Operations, Technology, Digital, Finance, Risk, Compliance, Legal,…
Added 1 hour ago
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Senior Analyst, Campaign Delivery
BMO
Toronto, ON · BMOPLACE
- Full-time
Experience in data analytics, developing and executing direct marketing campaigns, analyzing marketing campaigns and initiatives
Added 1 hour ago
Manager, Campaign Analytics
Scotiabank
Toronto, ON
The successful candidate will be part of a dynamic, innovative team that supports the Campaign Analytics functions within Scotiabank’s Canadian Bank Analytics group. This individual will be…
Added 1 hour ago
SP
Google Ads Media Buyer / Growth Strategist (Remote)
Sweat Pants Agency
Remote, Canada
- Remote
You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is…
Added 1 hour ago
E
Communications Manager, Equinix Foundation
Equinix
Toronto, ON
- Full-time
The Communications Manager, Equinix Foundation is a global storyteller, communicator, and brand steward who leads Foundation communications and sources community stories to meet the mutual…
Added 2 hours ago
BC
Internal Communications Manager - Industrial West
Bird Construction
Edmonton, AB
- Full-time
Internal Communications Manager - Industrial WestThe greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels…
Added 3 hours ago
J
Senior Lifecycle Marketing Manager
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you! We’re looking for a Senior Lifecycle Marketing Manager to be part of our Marketing department.
Added 3 hours ago
GQ
Product Manager
Great Question
Remote, Canada
- Full-time
- Remote
You’ll be a Product Manager owning a strategic area of Great Question with a team of 3–4 engineers. We’ll give you a clear outcome to move. Figuring out the bets that get us there, and the…
Added 3 hours ago
H
Senior Product Marketing Manager
Hach
Vancouver, BC · London, ON · CAN - Vancouver - Aquatic Informatics ULC
- $125,000 to $150,000 CAD / year
- Full-time
Approximately 7+ years of experience in product marketing, B2B SaaS, enterprise software, data analytics, technology, or related field.
Added 3 hours ago
Manager, Retail Media Network (12-Month Contract)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Halifax, NS
We are looking for a Retail Media Network Manager (12-Month Contract) to lead the strategy, operations, and growth of EM+. This role will drive cross-functional collaboration, optimize RMN…
Added 3 hours ago
CC
Senior Ecommerce Specialist
Cheil Canada
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Contract
Our approach integrates experiential with data-driven, creatively led marketing, grounded in cultural relevance and built to grow brands.
Added 3 hours ago
B
National Manager, Customer Experience
Belron
Montreal, QC · National Support Center_QC
- Full-time
As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond…
Added 4 hours ago
E
Product Marketing Manager - Contractor - 26423
Enverus
Calgary, AB
- Contract
This is a contractor role backfilling a Product Marketing Manager during planned parental leave. You will own product marketing for the Minerals and Adjacent Markets segment, keeping…
Added 5 hours ago
Sales Account Manager, CPG - Amazon Ads
Amazon
Toronto, ON
As a Sales Account Manager on our CPG business, you will manage and deliver against complex advertiser goals and problems to drive revenue and exceed revenue targets. You'll nurture…
Added 13 hours ago
S
Finance & Strategy Specialist
Stripe
Toronto, ON
- Full-time
The Pricing and Commercialization team is part of Stripe's Product Marketing organization and is responsible for how Stripe prices its products. Our work is highly cross-functional and we…
Added 13 hours ago
A
Lead Manager, Strategic Partnerships (Seoul-based)
Agoda
Toronto, ON
- Full-time
You will work cross-functionally with teams across Commercial, Marketing, Product, Finance, Legal, Analytics, and Operations to take partnership opportunities from idea through execution…
Added 13 hours ago
A
Lead Manager, Strategic Partnerships (Seoul-based)
Agoda
Vancouver, BC
- Full-time
You will work cross-functionally with teams across Commercial, Marketing, Product, Finance, Legal, Analytics, and Operations to take partnership opportunities from idea through execution…

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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