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Account Service Representative - Night Shift- EN
RBC
Montreal, QC
- Part-time
Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager.
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Manufacturing Engineering Manager
Carfair Composites
Winnipeg, MB
- Full-time
Works closely with the Engineering Manager, Director of Manufacturing Engineering and Facilities Manager in establishing and following metrics
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Gestionnaire principal(e) de la qualité des projets/Senior Project Quality Manager
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Grâce à ces responsabilités, vous participerez à l’amélioration de la fiabilité, de la cohérence et de la performance continue des produits, des processus et des opérations.
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Dermatologist
Lacroix Médecine Privée
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Department Manager - Inside LBM/Kitchens/Bath/Flooring/Paint/Household/Decor
Kent Building Supplies
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- Full-time
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DIRECTOR OF INFORMATION TECHNOLOGY
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Quebec, QC
- Full-time
…developing the IT function to effectively support the organization's operations, growth, and…
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Personal Banking Associate (Full time)- Cap- Rouge
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Quebec, QC · Cap-Rouge, QC
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
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Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
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Project Manager
Highbridge Human Capital
Logan Lake, BC
- $150,000 to $170,000 CAD / year
- Full-time
NHWELMEN Construction is seeking an experienced and results-driven Project Manager to lead the successful planning, execution, and delivery of construction projects. The Project Manager is…
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Production Engineer
Saturn Oil + Gas Inc.
Calgary, AB
- Full-time
Saturn has an opportunity for a full time Production Engineer based in the Calgary, Alberta office. Reporting to the Manager, Production Engineering, the Production Engineer will analyze,…
Added 15 mins ago
Nuclear Services Technologist
ATS Automation
Cambridge, ON
Organize and coordinate tasks for maintenance and testing operations.
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Assistant Property Manager
Avenue Living Residential
Saskatoon, SK
- Full-time
Assist the Residential Portfolio Manager in maintaining portfolio inventory levels to ensure availability of all suite types by conducting suite assessments in advance of move-outs,…
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Seasonal Equipment Operator
Vantage Group
Hamilton, ON
- $37.81 CAD / hour
- Temporary
Position SummaryReporting to the Manager, Airside Operations, the Seasonal Equipment Operator / Maintenance Person maintains Hamilton International Airport facilities, grounds, and…
Added 15 mins ago
Veterinary Nursing Manager - Leaside, ON
Veterinary Emergency Group (VEG)
ON
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SD
Front Store Manager, Salaried Full Time Day Greenlight Requisition
Shoppers Drug Mart
Brampton, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
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SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
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AP
Shift Engineer
Atlantic Power Services, LLC
Hearst, ON
- Full-time
…coach and provide feedback of task performance, assist Plant manager in investigating and resolving problems, report incidents, accidents or safety concerns, make recommendations to the…
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Field Support Engineer II
''
Toronto, ON
- Full-time
You will join the Infrastructure & Operations organization and report to the Manager, Regional Service Delivery. As a senior individual contributor with no direct reports, you will serve as…
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IS
Customer Service Agent
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Burnaby, BC
- $20 to $22 CAD / hour
- Full-time
…is ideal for someone who enjoys helping people and keeping operations running smoothly behind the scenes, and stays organized while managing changing priorities in a busy call…
Added 15 mins ago
CC
Retail Shift Leader
Canna Cabana
Ottawa, ON · Rideau, Ottawa, ON
- $19 to $21 CAD / hour
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Provide assistance to store management in supervising and facilitating the daily operations of the store
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Scale Desk Administrator
SECURE
Fox Creek, AB
- Other
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Sales Trainee (Contract)
Red Bull
Edmonton, AB
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HH
Case Manager - Mental Health Day Program
Halton Healthcare
Oakville, ON
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Sr Medical Laboratory Technologist Anatomical Pathology
Halton Healthcare
Oakville, ON
- Full-time
The Senior Technologist will report and be accountable to the Charge Technologist, Manager and Division Section Head. Performs all duties of a General Duty Technologist and provides…
Added 30 mins ago
EE
Purchaser
ENERCORP ENGINEERED SOLUTIONS LLC
AB · Clairmont, AB
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You will work closely with the VP Operations, Estimators, the Warehouse Manager, Sales Designers, and Engineering. We expect you to mentor others, take initiative on tasks you have not been…

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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