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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care.
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care for Orthopedics.
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Associate, Programmatic
WPP Media
Toronto, ON
…assigned brands and campaigns. You will work with the Programmatic Manager in service, setup and activation of your respective programmatic campaigns for your assigned…
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Analyst, Data Quality & Governance
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
…Analyst, Data Quality & Governance, you will report to the Manager, Data Assets and Standards and will collaborate with data owners, stewards, and custodians across the organization to…
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Director, Business Operations and Risk Management
Fairstone Bank
Toronto, ON · Montreal, QC
- Full-time
The position acts as the primary Business Risk Manager (BRM) for Card Services and a business risk analyst will report into the Director. While acting as BRM, the director will also be…
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Cashier Manager, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
St. Thomas, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Manager - Primary Health Care
Nova Scotia Health and IWK Health
Sydney, NS
The Health Services Manager (HSM), Primary Health Care (PHC) is a member of the leadership team and is responsible for the operation, functioning and quality of the Primary Health Care,…
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Mental Health Group Facilitator - Temporary Part-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
…model (Tolin, Frost, and Stekette, 2007). This role involves planning, coordinating, and delivering structured in-person group sessions that support individuals experiencing hoarding…
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self checkout attendant
Walmart
Leamington, ON
- Part-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
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Customer Service Manager
Walmart
Leamington, ON
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
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Project Manager
PCL Construction
Edmonton, AB
As a Project Manager for PCL Industrial Constructors Inc. in Edmonton, Alberta (Industrial), you'll have the opportunity to provide overall administrative and technical expertise and…
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Supervisor, Creative Services and Strategy (Temporary, Full-time) Vancouver
Union Gospel Mission (Vancouver)
Vancouver, BC
- Full-time
Reporting to the Manager, Marketing (MM) the Supervisor Creative Services & Strategy (SCSs) is responsible for overseeing creative strategy, the creative process and project management for…
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Community Care Manager RPN RN
ComForCare Home Health Care - Guelph-Cambridge
Guelph, ON
- $65,000 to $75,000 CAD / year
- Full-time
…real relationships. We are hiring a dedicated Community Care Manager to be the bridge between our clinical services and the wider…
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Bilingual Business Development Representative (Engineering) - Montreal, QC
Victaulic
Montreal, QC · Quebec, QC
- Full-time
…tuyaux. L’entreprise propose des technologies avancées et des services d’ingénierie qui répondent aux défis complexes de tuyauterie auxquels font face les ingénieurs, les propriétaires de…
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Customer Success Manager, Public Sector & Defence
Cohere
Ottawa, ON
- $150,000 to $215,000 USD / year
- Full-time
We're seeking an exceptional Customer Success Manager with deep expertise in the Canadian public sector and defence landscape to lead our most strategic government accounts. This role…
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Technology Strategy & Transformation Senior Manager
Accenture
Toronto, ON · Montreal, QC
- Full-time
…through storytelling and strong domain knowledge. As a senior manager, you will be a coach to develop our up-and-coming leaders in their careers, and an orchestrator of our diverse…
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Registered Nurse - Brain Program - Inpatient Stroke Rehabilitation
University Health Network
Toronto, ON
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Planning, managing, evaluating and coordinating comprehensive professional nursing care for patients and families within the context of an interdisciplinary practice
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Registered Practical Nurse - Brain Program, Stroke
University Health Network
Toronto, ON
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Contributes to the care planning process and follows a designed plan of care
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UH
Registered Nurse - Brain Program - Inpatient Stroke Rehabilitation
University Health Network
Toronto, ON
- Part-time
Planning, managing, evaluating and coordinating comprehensive professional nursing care for patients and families within the context of an interdisciplinary practice
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Registered Nurse - Geriatric Functional Enhancement Service (3D) & Frail Seniors Transition Home
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Toronto, ON
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Participate in inter-professional team care planning forums, inter-professional rounds and family conferences
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Registered Practical Nurse - Brain Program, Stroke
University Health Network
Toronto, ON
- Full-time
Contributes to the care planning process and follows a designed plan of care
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Registered Practical Nurse - Musculoskeletal Rehabilitation Service
University Health Network
Toronto, ON
- Full-time
Participate in inter-professional team care planning forums, inter-professional rounds and family conferences
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Registered Nurse - Amputee Rehabilitation Service
University Health Network
Toronto, ON
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Participate in inter-professional team care planning forums, inter-professional rounds and family conferences
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Registered Nurse - Progressive and Geriatric Rehabilitation Unit
University Health Network
Toronto, ON
- Contract
Participate in inter-professional team care planning forums, inter-professional rounds and family conferences

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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