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Added 11 mins ago
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Director of Finance
Altis
Toronto, ON
- $130,000 to $155,000 CAD / year
- Full-time
…its Senior Leadership Team. This is an opportunity to shape financial strategy while supporting quality care and services for…
Added 11 mins ago
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Accounting Supervisor
Altis
Toronto, ON · North York, ON
- $37 to $45 CAD / hour
- Contract
Are you an experienced accounting professional who enjoy improving processes, and driving financial accuracy? Our client, an established organization in the services industry, is seeking a…
Added 11 mins ago
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Sales Agronomist
Nutrien
Radville, SK
- Full-time
…Loveland Products, Inc.; Proven®Seed and Dyna-Gro®Seed; as well as financial, custom application and precision ag…
Added 11 mins ago
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Spécialiste de remboursement Bilingue/Reimbursement Specialist
Cencora
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au…
Added 25 mins ago
CI
Manager Corporate Finance
CultureSmith Inc.
Calgary, AB
- Full-time
CultureSmith has partnered with TARA Energy Services to recruit an experienced Manager, Corporate Finance to join their Calgary-based team.
Added 25 mins ago
MD
Business Analyst Supervisor - Systems Analysis Unit Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
IT business analysis function experience in a Pension or Financial services related environment.
Added 40 mins ago
DC
Program Leader (Environmental Services)
Defence Construction Canada
Halifax, NS
- Full-time
Help the Site Manager/Program Manager develop and manage the financial aspects of the business unit (e.g. prepare and track budget, carry out financial reporting, monitor key performance…
Added 40 mins ago
CG
Operations Manager
Compass Group Canada
Smithers, BC
- Full-time
Now, If You Were To Come On Board As An Operations Manager, We’d Ask You To Do The Following For Us
Added 40 mins ago
BR
IT Systems Administrator | Administrateur(trice) de systèmes informatiques
BUSAC Real Estate | BUSAC Immobilier
Montreal, QC
- Full-time
…Corporation, BUSAC Real Estate is an investor, owner, developer and manager of office, retail and mixed-use properties in Montréal and the United…
Added 40 mins ago
OT
Restaurant Assistant Manager
One Therapy Network
Victoria, BC
- Full-time
The Assistant Manager supports full restaurant operations, guest experience, financial performance, and team development. Responsibilities align with NOC 60030, including planning,…
Added 40 mins ago
CO
Financial Services Administrator
County of Grande Prairie
Clairmont, AB
- Full-time
This role supports the Financial and Business Planning Services service area by completing financial tasks including reporting and analysis. This role provides high-level administrative…
Added 40 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Val Caron, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 40 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Timmins, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 40 mins ago
PN
Technical Support Analyst - L3
Panasonic North America
Niagara-on-the-Lake, ON
- $60,000 to $70,000 CAD / year
- Full-time
…service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable.…
Added 40 mins ago
CO
Mgr, Business Planning & Financial Systems - Finance
City of Mississauga
Mississauga, ON
- Full-time
The Manager Budgets, Business Planning & Financial Systems is responsible for leading the City’s business planning and budget process, overseeing financial systems and reporting, and…
Added 40 mins ago
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Service Delivery Manager
Cognizant
Vancouver, BC
- Full-time
As a Service Delivery Manager, you will make an impact by overseeing the delivery of infrastructure and support services, ensuring service levels are achieved, operational performance is…
Added 40 mins ago
OT
Restaurant Assistant Manager
One Therapy Network
Kamloops, BC
- Full-time
The Assistant Manager supports full restaurant operations, guest experience, financial performance, and team development. Responsibilities align with NOC 60030, including planning,…
Added 40 mins ago
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Specialist, Channel Compensation
Bell
Mississauga, ON
- Full-time
…a dynamic Specialist, Channel Compensation,who pairs strong financial and data skills with a strategic, big-picture mindset. In this role, you will take the lead on projects from start to…
Added 40 mins ago
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Account Manager, Client Services
Octacom
Hamilton, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…
Added 40 mins ago
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Client Manager
OpenText
Richmond Hill, ON
- Full-time
Sell the value of OpenText services and support programs and drive retention as well as expansion by developing and strengthening relationships (C-level to Manager).
Added 40 mins ago
TP
Manager, Real Estate Operations
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, Real Estate Leasing and Development, the Manager, Real Estate Operations will oversee the operational performance of Toronto Pearson’s diverse portfolio…
Added 40 mins ago
PC
Program Manager - Capital Markets (FSI)
PPT Consulting
Toronto, ON
- Full-time
Sia Partners is seeking a high-performing Program Manager - Capital Markets Transformation to support complex regulatory and strategic transformation initiatives within the Financial…
Added 55 mins ago
RT
Service Technician
Rentokil Terminix
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through…
Added 55 mins ago
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Branch Manager
Nutrien
Glenboro, MB
- Full-time
…Loveland Products, Inc.; Proven®Seed and Dyna-Gro®Seed; as well as financial, custom application and precision ag…
Added 1 hour ago
SQ
Team Lead, Billing & Payment Services
Sunlife Québec
Montreal, QC
- Full-time
Reporting to the Manager, Billing & Payment Services, you will lead a team of approximately five employees in a hybrid work environment. You will be responsible for coaching, performance…

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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