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Added 12 mins ago
LO
Serials Technician
Library of Parliament / Bibliothèque du Parlement
Ottawa, ON
- Full-time
Reporting to the Manager, Collection Development, the Serials Technician ensures the timely processing and management of library resources to support access to reliable, relevant and…
Added 12 mins ago
T
Customer Evolution Manager, SAP AMS
Talan
Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
…proprietary solutions built on advanced models, and an applied research, experimental development, and innovation…
Added 12 mins ago
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Director, Business Marketing – Canada
RBC
Toronto, ON
- Full-time
…team to transform Canadian insights - including economics and market strategy, RBCCM research, sector views, and deal perspectives - into targeted campaigns aligned with business priorities…
Added 28 mins ago
IH
Marketing Manager
Inspired HR Ltd
Calgary, AB
- Part-time
Research market trends, client needs, competitor activity, and buying behaviours to identify opportunities for growth.
Added 28 mins ago
IF
Foodservice Sales Manager
iSpice Foods
Vaudreuil-Dorion, QC
- Full-time
…operations across North America, iSpice is seeking a Sales Manager to drive growth within the Canadian Foodservice market…
Added 28 mins ago
SI
Software Engineer
Syndesus, Inc.
Vancouver, BC
- $130,000 to $160,000 CAD / year
- Full-time
CEO & Co‑Founder - Holds a PhD in computer science from a top‑tier U.S. research university and is a repeat founder. Was among the first 100 engineers at one of the world's largest social…
Added 28 mins ago
MC
Project Coordinator (Budget & Forecasting)
MatchBox Consulting Group
New Westminster, BC
- Contract
The Project Coordinator will work closely with the Project Manager, Finance business owners, technology teams, Strategic Sourcing, external consultants and vendors, and other stakeholders…
Added 58 mins ago
JA
Gestionnaire des ventes et des appels d'offres /Sales Engineer & Service Tender Manager
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Added 58 mins ago
BR
Senior Manager, Business Development
BJRC Recruiting
Montreal, QC
- Full-time
Monitor market, industry, and legal-sector developments and translate research and performance data into actionable recommendations.
Added 1 hour ago
Senior Policy Planning Research Analyst
Department of Jobs, Growth and Rural Development
St. John's, NL
The Senior Policy, Planning & Research Analyst supports the Office of Immigration and Multiculturalism’s efforts to attract and recruit French-speaking and bilingual newcomers to…
Added 1 hour ago
MP
Key Account Manager, Rare Disease - Quebec and Canada East
Medison Pharma
Quebec, QC
- $130,000 to $160,000 CAD / year
- Full-time
…job-related skills, experience, qualifications, work location, and market conditions. The expected base pay range for this role may be modified based on market…
Added 1 hour ago
MP
Key Account Manager, Rare Disease - Quebec and Canada East
Medison Pharma
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
…job-related skills, experience, qualifications, work location, and market conditions. The expected base pay range for this role may be modified based on market…
Added 1 hour ago
PS
Project Manager
Polaryn Solutions Inc.
Dartmouth, NS
- Full-time
…solutions from seabed to space. COVE transforms innovation into market-ready technologies through testing, commercialization support, market expertise and access to critical infrastructure.…
Added 1 hour ago
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BMO Capital Markets Quantitative Trading Analyst – 12–16 Month Co-op
BMO
Toronto, ON · FCP
- Full-time
…acquisitions advisory services, securitization, treasury management, market risk management, debt and equity research and institutional sales and trading. BMO Capital Markets has over 2,700…
Added 1 hour ago
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National Manager, Customer Experience
Belron
Montreal, QC · National Support Center_QC
- Full-time
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.
Added 1 hour ago
AC
Partner, Strategic Procurement - Global Travel - Temporary
Air Canada
Dorval, QC
- Full-time
In this role, responsibilities will include conducting supply market research, establishing sourcing strategies, leading a competitive bid process by conducting Request for Proposals,…
Added 1 hour ago
AG
Senior Buyer
Adelphi Group
Toronto, ON
- Full-time
…various clients, as well as assisting the Supervisor/Senior Manager in preparing all written documents (e.g. pre-buy, post buy, etc.). This role requires you to work as part of an…
Added 1 hour ago
RI
DSM Evaluation Manager - EM&V
Resource Innovations
Remote, Canada
- Full-time
- Remote
Contribute to process evaluations by supporting study design, developing research instruments, conducting stakeholder interviews, and synthesizing findings on program implementation and…
Added 1 hour ago
Process Equipment Support Manager
BWXT
Ottawa, ON
BWXT Medical is hiring an Process Equipment Support Manager at our production facility in Kanata, ON.
Added 2 hours ago
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Journalist - Housing (Full-time)
Torstar
Toronto, ON
- Full-time
…affordability, development, tenant rights, municipal policy, the rental market, real estate trends and the intersection of housing with broader economic and social…
Added 2 hours ago
AG
Product Manager - OPS - Complete onsite - RQ11741 - Ontario Public Service Experience
Arthur Grand Technologies Inc
Toronto, ON
- Contract
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth.
Added 2 hours ago
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Vice President, ETF Algo Engineer
BMO
Toronto, ON · FCP
- Full-time
…corporate and investment banking, treasury management, as well as research and advisory services to clients around the world.…
Added 2 hours ago
J
Account Manager, Medical Communications
Jobgether
Canada
- $75,000 to $90,000 CAD / year
- Full-time
…applications and next steps. Our partner is looking for an Account Manager, Medical Communications based in Ontario,…
Added 2 hours ago
KR
Valuations Manager
Kassen Recruitment
AB · Edmonton, AB
- $120,000 to $140,000 CAD / year
- Full-time
Research industry trends, market conditions, and relevant financial data to support valuation conclusions.
Added 2 hours ago
E
Product Marketing Manager - Contractor - 26423
Enverus
Calgary, AB
- Contract
This is a contractor role backfilling a Product Marketing Manager during planned parental leave. You will own product marketing for the Minerals and Adjacent Markets segment, keeping…

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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