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Added 12 mins ago
M
Lead, Commercial Management
Metrolinx
Canada
- Full-time
…challenges to ensure the completion of key projects and strategies; monitor applicable regulations, codes, and standards to ensure all legal obligations are met, or exceeded; facilitates…
Added 12 mins ago
GM
Senior Software Developer - CI/CD and Software Development Tools
General Motors
Markham, ON
- Full-time
Monitor and analyze pipeline and platform performance, reliability, and software quality metrics; identify bottlenecks and implement data-driven improvements.
Added 12 mins ago
FS
Responsable du Marketing / Marketing Manager
Four Seasons Hotels and Resorts
Montreal, QC · Four Seasons Montreal
- Full-time
Added 12 mins ago
VE
Project Coordinator
Victor Energy
Nisku, AB
- Full-time
Reporting – Monitor project progress and create project status reports for project managers and stakeholders. This includes data collection and verification as require
Added 12 mins ago
MR
Project Coordinator (Civil Construction)
Maple Reinders
Mississauga, ON
- $70,000 to $90,000 CAD / year
- Full-time
Support estimating, cost tracking, and schedule updates to help the team monitor project progress.
Added 12 mins ago
PL
Project Manager - PL#72904
Peter Lucas Project Management Inc.
Kamloops, BC
- $110,000 to $130,000 CAD / year
- Full-time
Establish project objectives, deliverables, and performance indicators to monitor progress and maintain alignment with client expectations.
Added 12 mins ago
TT
Commis aux comptes recevables / Accounts Receivables Representative
Traffic Tech Inc.
Canada
- Full-time
Added 12 mins ago
PL
Project Manager - PL#72904
Peter Lucas Project Management Inc.
Prince George, BC
- $110,000 to $130,000 CAD / year
- Full-time
Establish project objectives, deliverables, and performance indicators to monitor progress and maintain alignment with client expectations.
Added 12 mins ago
Program Administrator (Education)
Wilfrid Laurier University
Brantford, ON
Added 12 mins ago
Environmental & Sustainability Engineer
Molson Coors
Toronto, ON
Monitor progress of environmental improvement programs
Added 12 mins ago
SB
Flight Coordination Specialist
Skyservice Business Aviation
Calgary, AB · Mississauga, ON
- Full-time
Monitor airport conditions, weather, airspace and air traffic control restrictions, and validate aircraft and crew positioning, Minimum Equipment List (MEL) status and other requirements…
Added 12 mins ago
R
Senior Receptionist & Switchboard
Ricoh
Toronto, ON
- Full-time
Monitor and ensure the reception area is kept tidy and presents a professional, business‑like image
Added 12 mins ago
JA
Contract Manager
JR Automation
Toronto, ON
- Full-time
Monitor, support, and report on all customers, JV/Partner, and sub-contractor contract-related commercial impacts
Added 12 mins ago
JA
Technicien manufacturier / Manufacturing technician
JR Automation
Varennes, QC
- Full-time
Added 12 mins ago
JA
Gestionnaire des ventes et des appels d'offres /Sales Engineer & Service Tender Manager
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Added 12 mins ago
JA
Spécialiste manufacturier - quart de soir / Manufacturing Specialist- evening shift
JR Automation
Varennes, QC
- Full-time
Added 12 mins ago
JA
Spécialiste manufacturier - quart de jour / Manufacturing specialist - day shift
JR Automation
Varennes, QC
- Full-time
Added 12 mins ago
JA
Contract Manager / Gestionnaire de contrats
JR Automation
Montreal, QC
- Full-time
Monitor, support, and report on all customers, JV/Partner, and sub-contractor contract-related commercial impacts
Added 12 mins ago
JA
HSSE Manager - New construction
JR Automation
London, ON
- Full-time
Monitor and analyze HSSE performance metrics, identify trends, and provide recommendations to site and project leadership.
Added 12 mins ago
JA
Opérateur(trice) des essais haute tension
JR Automation
Varennes, QC
- Full-time
Monitor critical parameters and report anomalies.
Added 12 mins ago
JA
Stagiaire en maintenance/ Maintenance Intern
JR Automation
Varennes, QC
- Full-time
Added 12 mins ago
JA
Chercheur scientifique – Réseau électrique Cybersécurité/Research Scientist – Power Grid Cybersecurity
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Added 12 mins ago
JA
Ingénieur électrique et automatisation / Electrical Engineer and Automation
JR Automation
Varennes, QC
- Full-time
Prepare capital investment requests (Capex), monitor budgets, and assess technical and financial risks.
Added 12 mins ago
BR
Senior Manager, Business Development
BJRC Recruiting
Montreal, QC
- Full-time
Monitor market, industry, and legal-sector developments and translate research and performance data into actionable recommendations.
Added 12 mins ago
JA
Superviseur(e) de Production (quart de nuit) / Production Supervisor (night shift)
JR Automation
Varennes, QC
- Full-time
Monitor and align workshop activities with production plans.

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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