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Added 8 mins ago
M
Commissioning Piping Coordinator
Manpower
AB · Edmonton, AB
- Contract
…execution issues, and making recommendations to the Construction Manager regarding contractor performance, construction priorities, scope changes, and corrective…
Added 8 mins ago
BC
Business Development Manager
Brock Canada
Sherwood Park, AB
- Full-time
Brock Canada is looking for a locally connected Business Development Manager to grow client relationships and identify opportunities across the Peace Country and Northeast BC.
Added 8 mins ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
The Manager, After Hours Operations acts as a resource to patients, families, physicians, and employees of BCHS by providing consultation in situations where advanced expertise is required.…
Added 8 mins ago
CO
Detachment Clerk II (Casual) x 5 Positions
City of Chilliwack
Chilliwack, BC
- Full-time
…accounting and bookkeeping transactions as applied to the police operations. The incumbent will ensure all accounting and bookkeeping records are maintained in acceptable and recognized…
Added 8 mins ago
BC
Registered Nurse- Paeds
Brant Community Healthcare System
Brantford, ON
- Full-time
…well as other organizational tasks related to patient unit operations and acts in a clinical leadership role in the coordination of patient care for all assigned patients. Reporting to the…
Added 8 mins ago
AR
Lease and Rental Administrative Specialist
Altruck Rentals
Guelph, ON
- Full-time
Reporting to the General Manager, this position plays an important role in ensuring lease and sales transactions are accurately processed, properly documented, and completed on time, while…
Added 8 mins ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Sarnia, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 8 mins ago
T
Manager, Network Service Delivery
TD
London, ON · Mississauga, ON · Toronto, ON
- Full-time
The Manager, Network Service Delivery plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD's retail,…
Added 8 mins ago
C
Assistant Manager - Cineplex Odeon Windermere & VIP
Cineplex
AB · CPX Windermere & VIP
- Part-time
Added 8 mins ago
BC
Talent Acquisition Specialist
Bird Construction
Mississauga, ON
- Full-time
Talent Acquisition SpecialistReporting into the Manager, Talent Acquisition, the Talent Acquisition Specialist will lead full-cycle recruitment for Bird’s Buildings East division,…
Added 37 mins ago
IG
Enterprise Change Management Manager
Insight Global
Vancouver, BC
- $60 to $70 CAD / hour
- Contract
Insight Global is looking for a Manager of Change Management to support one of our major retail clients.
Added 37 mins ago
IG
Enterprise Change Management Manager
Insight Global
Vancouver, BC
- Contract
Insight Global is looking for a Manager of Change Management for one of our major retail clients. The OE Enterprise Change Management Manager plays a pivotal role in driving the successful…
Added 37 mins ago
LH
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.
Added 37 mins ago
EB
Operations Manager
Electra Battery Materials Corporation
Temiskaming Shores, ON
- Full-time
Below is a list of primary duties and responsibilities for the Operations Manager position at the Cobalt Refinery:
Added 37 mins ago
EP
Sales & Business Development Representative
East Penn Canada
Mississauga, ON
- Full-time
The Sales & Business Development Rep - Transportation reports to the Regional Sales Manager and is primarily responsible for identifying, pursuing, and securing new business opportunities…
Added 37 mins ago
OJ
Kitchen Manager - Original Joe's
Original Joe's
Regina, SK
- Full-time
We’re looking for a Kitchen Manager who is passionate about leading a culinary team and delivering exceptional food quality. You’ll oversee all back-of-house operations, manage inventory…
Added 37 mins ago
GS
MISC 26/27 - 13: Human Resource Services Assistant (Full Time)
Greater St. Albert Catholic Regional School Division, Number
St. Albert, AB
- Full-time
Position: Under the direction of the Human Resource Services Manager and the Assistant Superintendent of Human Resource Services, the Human Resource Services Assistant will perform duties…
Added 37 mins ago
GM
Production Supervisor/Manager
Garry Machine Mfg. Inc.
Mississauga, ON
- $80,000 to $100,000 CAD / year
- Full-time
Garry Machine Manufacturing Inc. is seeking a Production Supervisor/Manager to lead CNC, Mechanical/Electrical Assembly, and Fabrication operations.
Added 37 mins ago
EC
Clinical Supervisor FT
EHN Canada
Carters Point, NB
- $80,000 to $95,000 CAD / year
- Full-time
The Clinical Supervisor works closely with the Executive Director, nursing, operations manager, and other members of the interdisciplinary team to promote coordinated, integrated, and…
Added 37 mins ago
RA
Production Manager
Royal Auto Collision
Mississauga, ON
- Full-time
Role Description The Production Manager is responsible for overseeing daily operations within the auto body repair facility, ensuring that all repair work is completed accurately,…
Added 37 mins ago
AT
Sales Account Manager - Courier
Armour Transportation Systems
Dartmouth, NS
- Full-time
Position Overview:We are seeking a passionate and results-driven Sales Account Manager to join our team. This role is instrumental in driving our growth vision in Canada by delivering…
Added 37 mins ago
PE
Industrial Water Treatment (Field) Project Manager
Proactive Environmental Solutions
Calgary, AB
- Full-time
We are seeking a dependable, mechanically skilled Field Project Manager to install, operate, maintain,
Added 37 mins ago
BE
Sales Manager
Beyond Energy Services and Technology Corp.
Calgary, AB
- Full-time
Role Description The Sales Manager is a full-time, on-site role based in Calgary, AB, responsible for driving business growth and strengthening client relationships in the Managed Pressure…
Added 37 mins ago
AK
food services manager
Apex Kosher Catering
Toronto, ON · North York, ON
- Full-time
Added 37 mins ago
ET
Technical Program Manager
Envision Technology Solutions
Toronto, ON
- Full-time
A hands-on Technical Program Manager with strong banking and fintech experience who can bridge strategy, architecture, engineering, operations, and executive stakeholders while driving…

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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