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Added 2 mins ago
T
Senior Bus Mgmt Analyst
TD
Toronto, ON
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 2 mins ago
M
Intern, Operational Excellence
Moderna
Toronto, ON
- Full-time
This is a full-time internship position based in Laval, Canada from May to August 2027. Candidates must be available for the entire duration of the program.
Added 2 mins ago
Staff Software Engineer, Identity Threat Protection
Okta
Toronto, ON
…shatters the mold of traditional login security. We deliver real-time, surgical defense against the most sophisticated and rapidly evolving threats. By deeply integrating with existing…
Added 2 mins ago
K
Packaging Supervisor (12-month contract)
Kenvue
Guelph, ON
- Full-time
This is a full-time, 12 months contract position and resides on the week-end shift.
Added 17 mins ago
LC
Grocery Department Manager Full Time Day
Loblaw Companies Limited
Paradise, NL
- Full-time
- Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 17 mins ago
LC
Produce Department Manager Full Time Day
Loblaw Companies Limited
Thunder Bay, ON
- Full-time
- Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 17 mins ago
KS
Finance Manager - Contract (Maternity Leave Cover)
Keywords Studios
Remote, Canada
- Remote
…to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the…
Added 17 mins ago
AE
Offline - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
As the full-time Selling Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the business strategy and leading the daily operations of the store. Your…
Added 17 mins ago
E
Communications Manager, Equinix Foundation
Equinix
Toronto, ON
- Full-time
Develop and lead a global Foundation communications strategy that reflects Equinix’s Community Principles, brand values and narrative - community trust, sustainability, workforce…
Added 17 mins ago
MI
Education & Training Lead
Mondelēz International
Toronto, ON · Plant - Scarborough, Canada
- Full-time
This position requires you to be fully responsible for maintenance and documenting all compliance training of the plant to be available and tracked on time and in full: HSE, Quality, HR, etc
Added 17 mins ago
House Cleaner
Vail Resorts
Whistler, BC
Full Time roles are eligible for the above, plus:
Added 17 mins ago
RM
Weighscale Operator
Regional Municipality of Peel
Canada
- Other
Reporting to the Team Lead, you will be responsible for the daily operations, including the start up and shut down of the weighscale, data processing equipment, cash handling and balancing.
Added 17 mins ago
RM
Weighscale Operator
Regional Municipality of Peel
Canada
- $31.89 to $35.87 CAD / hour
- Other
Status: One Temporary Full Time Position, duration 3 months
Added 32 mins ago
SC
General Manager Food Services (CSNM), Long Term Care (81357001)
Sodexo Canada Ltd
Scarborough Bluffs Park, ON · Scarborough, Ontario
- Full-time
Develop new and emerging business solutions for continuous growth and effective day-to-day operations
Added 32 mins ago
RB
Manager NAV Production
Royal Bank of Canada
Toronto, ON
- Full-time
…Fund Accounting, and Derivatives Support. The Fund Accounting Operations Group is responsible for the timely and accurate delivery of fund…
Added 32 mins ago
JA
Senior Project Lead Engineer
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
…them smarter, safer, and more sustainable. As a Senior Project Lead Engineer, you’ll play a pivotal role in delivering advanced substation automation solutions that keep the grid reliable…
Added 32 mins ago
JA
Technical Safety Specialist
JR Automation
Toronto, ON
- Full-time
The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
Added 32 mins ago
JA
Business Development Manager – Substation Services & Lifecycle Solutions
JR Automation
BC · British Columbia, Canada
- Full-time
…projects. You will work closely with customers, engineering, operations, field service teams, product groups, and commercial stakeholders to develop innovative solutions that address asset…
Added 32 mins ago
JA
Technical Specialist, Quality Assurance
JR Automation
Toronto, ON
- Full-time
The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
Added 32 mins ago
JA
Accounts Payable Lead
JR Automation
Toronto, ON
- Full-time
The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
Added 32 mins ago
JA
Senior Project Lead Engineer
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
…them smarter, safer, and more sustainable. As a Senior Project Lead Engineer, you’ll play a pivotal role in delivering advanced substation automation solutions that keep the grid reliable…
Added 32 mins ago
JA
Software Architect - Vital Software
JR Automation
Toronto, ON
- Full-time
The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
Added 47 mins ago
SC
Full Time Front End Manager - Cloverdale/Quadra Store Victoria BC
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
Full knowledge of total store and department operations
Added 47 mins ago
Licensed Practical Nurse
Connecting Care (2000) Inc.
Grimshaw, AB
At Connecting Care, we proudly embrace The Eden Alternative™ philosophy as a guiding force for every facet of community operations. This revolutionary approach to care prioritizes resident…
Added 47 mins ago
Corporate Store Supervisor I
Bulk Barn
Welland, ON
Lead staff and ensure that Bulk Barn standards are upheld.

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

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More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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