Find work in Canada.

526,396 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
M
Front Office Supervisor
Marriott
Saskatoon, SK
- Full-time
…Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and…
Added 1 min ago
C
Part-Time Deli Clerk
Co-op
Rosetown, SK
- Part-time
The successful applicant will be dedicated to outstanding customer service, have excellent communication skills and have the ability to work independently and become a member of a highly…
Added 1 min ago
Administrative Clerk
University of Guelph
Guelph, ON
The Department of Psychology in the College of Social and Applied Human Sciences is seeking an organized, service-oriented individual for a temporary full-time Administrative Clerk…
Added 1 min ago
Gestionnaire de territoire - Bilingue / Territory Manager, Quebec City
Sun Pharmaceutical Industries Ltd
Brampton, ON
As part of our mission to Reach People and Touch Lives, we deliver Innovative Medicines, Generics and Consumer Healthcare products that improve the lives of millions of people. With a…
Added 1 min ago
BR
Part-Time Retail Staff
Brewers Retail Inc
Toronto, ON · Scarborough, Onta
- Part-time
Becoming experts on beer doesn't happen overnight. Since 1927, The Beer Store has been part of communities across Ontario, growing into an integrated business that includes Ontario's…
Added 1 min ago
BR
Part-Time Retail Staff
Brewers Retail Inc
Orillia, ON
- Part-time
Becoming experts on beer doesn't happen overnight. Since 1927, The Beer Store has been part of communities across Ontario, growing into an integrated business that includes Ontario's…
Added 1 min ago
TA
Brampton Shoppers World - Sales Associate - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Brampton, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 1 min ago
R
Senior Procurement Analyst (Onsite)
RTX
Ottawa, ON
- Full-time
…order status, changes, or issues to guarantee unparalleled customer…
Added 1 min ago
H
Ingénieur(e) en conception électrique / Electrical Design Engineer
Hitachi
Varennes, QC · (HE)Office_QC, Varennes
- Full-time
…opérationnelles du poste et assurer une collaboration et un service à la clientèle…
Added 1 min ago
SS
Dietary Aide Temporary Part Time Evenings (4pm-8pm)
Sienna Senior Living
Toronto, ON
- Part-time
· You are detailed-oriented coupled with strong customer service skills enabling you to effectively communicate with residents and staff
Added 1 min ago
SS
Dishwasher- Retirement
Sienna Senior Living
ON · Kanata, ON
- Full-time
Proven customer service skills and excellent command of verbal and written English language
Added 1 min ago
Store Associate
Sherwin-Williams
St. Thomas, ON
…Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high…
Added 1 min ago
Spray Equipment Repair
Sherwin-Williams
Cambridge, ON
This part-time position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.…
Added 1 min ago
GH
Conference Porter
Germain Hôtels
Brossard, QC
- Part-time
…of events. They are committed to providing prompt, attentive service, whatever the task at hand. Organized and positive, the holder of this multidisciplinary position knows how to be in…
Added 1 min ago
WM
Commercial Front Load/Side Load Driver
Waste Management, Inc. (WM)
Nanaimo, BC
- Full-time
…Commercial Drivers are responsible for providing the pick-up service of containers filled with waste or recyclable material. Containers may weigh in excess of 1,000 pounds and at times…
Added 1 min ago
HI
Analyst, Employee Benefits & Retirement
HUB International
Leamington, ON · Windsor, ON
- Full-time
…with Consultants and Account Managers to deliver exceptional service and insights across the full lifecycle of employee benefits…
Added 1 min ago
HI
Underwriting Assistant (PL)
HUB International
Langley (District), BC
- Full-time
At least 1–2 years of experience with transferable skills in customer service, administration, or insurance
Added 1 min ago
LC
Pharmacy Assistant Part Time Day Greenlight Requisition
Loblaw Companies Limited
Midland, ON
- Part-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 1 min ago
LC
Fruits et légumes Commis temps plein nuit Embauche feu vert
Loblaw Companies Limited
Kirkland, QC
- Full-time
Inspired by food? Committed to excellent service? So are we. At Provigo, we are Food Lovers! We are committed to our Employees and Customers and work hard to create a culture that allows us…
Added 1 min ago
LC
Produce Clerk Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 1 min ago
LC
Grocery Department Manager Full Time Day
Loblaw Companies Limited
Paradise, NL
- Full-time
- Exceptional customer service skills with a talent for building customer loyalty
Added 1 min ago
LC
Produce Department Manager Full Time Day
Loblaw Companies Limited
Thunder Bay, ON
- Full-time
- Exceptional customer service skills with a talent for building customer loyalty
Added 1 min ago
LC
Commis PCX temps partiel jour Embauche feu vert
Loblaw Companies Limited
Val-d'Or, QC
- Part-time
Vous offrez un excellent service à la clientèle en répondant aux questions générales et en maintenant un environnement positif
Added 1 min ago
LC
SAP Operations Clerk Part Time Day
Loblaw Companies Limited
Halifax, NS
- Part-time
As a colleague in one of our stores, you will have an immediate impact on sales and customer satisfaction by:
Added 1 min ago
LC
Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Fredericton, NB
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

Report this job