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Added 2 mins ago
PV
District Manager - AB South
Pet Valu
AB · HOME - Alberta
- Full-time
Reporting to the Manager Regional Corporate, the District Manager is responsible for all activities and sales results in the district located in the Calgary/Red Deer and surrounding area as…
Added 2 mins ago
OT
Senior Manager, Valuation
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
Reporting to the Director, Valuation, the Senior Manager will be responsible for the execution of OTPP’s semi-annual private investment valuation processes, for the purpose of OTPP’s…
Added 2 mins ago
T
Senior Personal Banker Trainee - Home Borrowing
TD
Brampton, ON
- Full-time
…that best suit customers' financial needs? Then join us as a Senior Personal Banker – Home Borrowing Trainee and demonstrate your subject matter expertise in providing sound financial…
Added 2 mins ago
T
Senior Bus Mgmt Analyst
TD
Toronto, ON
- Full-time
Work independently as the senior analyst / subject matter expert and may coach and educate others
Added 2 mins ago
T
Associate Vice President, Wealth Advice, Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
Act as a trusted advisor to senior executives, shaping strategy through data-driven insights and AI capabilities
Added 2 mins ago
NC
Junior Solutions Architect (2 positions)
NAV CANADA
Ottawa, ON
- Full-time
…Air Navigation Services in Canada. You’ll work closely with senior solutions architects and cross-functional teams on requirements analysis and requirements management, impact assessments,…
Added 2 mins ago
OL
General Manager
Optima Living
Surrey, BC
- $110,000 to $118,000 CAD / year
- Full-time
PICS Society is seeking a General Manager for Guru Nanak Diversity Village Care Community. The General Manager will be part of the Senior Management and Administration team in the PICS…
Added 2 mins ago
OL
Recreation Manager
Optima Living
Surrey, BC
- $74,000 CAD / year
- Full-time
Reporting to the General Manager, the Recreation Manager leads the planning and delivery of recreation programs that support resident wellness, engagement, and quality of life. This role…
Added 2 mins ago
OL
Hospitality Manager
Optima Living
Surrey, BC
- $62,500 CAD / year
- Full-time
Reporting to the General Manager, the Hospitality Manager is responsible for leading and coordinating dining services and housekeeping operations to ensure residents live in a safe, clean,…
Added 2 mins ago
Senior Staff Program Manager
Kaseya Careers
Vancouver, BC
Senior Staff Program Manager, New Product Introduction (NPI)
Added 2 mins ago
Senior Staff Program Manager
Kaseya Careers
Toronto, ON
Senior Staff Program Manager, New Product Introduction (NPI)
Added 2 mins ago
C
Senior Analyst, Investment Controls
CIBC
Toronto, ON
- Full-time
As the Senior Analyst, Investment Controls, reporting to the Director, Investment Controls, you will be responsible to provide the first level of oversight of CAM retail, institutional and…
Added 2 mins ago
B
Product Manager, Savings - Everyday Banking Products
BMO
Toronto, ON · BMOPLACE
- Full-time
The Product Manager, Savings is part of the Day-to-Day Banking Products team within Canadian Personal Banking and reports to the Senior Manager, Savings. This role helps enable the…
Added 2 mins ago
B
Senior Analyst, Campaign Delivery
BMO
Toronto, ON · BMOPLACE
- Full-time
The Senior Analyst will have experience working with marketing databases and building and automating complex direct marketing campaigns that drive the business forward. Working with Leads…
Added 2 mins ago
P
Senior Data Developer
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
Our process: Recruiter call → Hiring Manager interview → Final interview.
Added 17 mins ago
SS
Chef de projet senior / Senior, Project Manager -Hybrid -Quebec City, Quebec, Canada
SCM Services d’assurances
Quebec, QC
- Full-time
Pario Engineering & Environmental Sciences LP - SciencesChef de projet senior / Senior, Project Manager -Hybrid -Quebec City, Quebec, Canada
Added 17 mins ago
SS
Health Care Aide | Permanent Part Time | FTE 0.4 | Days| Tue, Sat, Sun & Fri
Sienna Senior Living
Edmonton, AB
- Part-time
Reporting to a Wellness Manager, the Health Care Aide is a critical role within our communities as it impacts the lives of residents.
Added 17 mins ago
SS
Licensed Practical Nurse | Part-time | Evening
Sienna Senior Living
Edmonton, AB
- Part-time
Reporting to the Wellness Manager, the Licensed Practical Nurse is a critical role within our communities as it impacts the lives of residents.
Added 17 mins ago
Senior Manager Development, Treasury Technology
Scotiabank
Toronto, ON
The Senior Manager, Treasury Technology Delivery & Platforms is responsible for leading the technology strategy, delivery, and operational support of the Treasury Technology portfolio. This…
Added 17 mins ago
Senior Manager, Real Estate Strategy & Planning
Hydro One Networks Inc
Markham, ON
…province and supporting thousands of employees across Ontario. The Senior Manager, Real Estate Strategy & Planning serves as a key strategic leader responsible for developing long-term…
Added 17 mins ago
SP
Google Ads Media Buyer / Growth Strategist (Remote)
Sweat Pants Agency
Remote, Canada
- Remote
You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is…
Added 17 mins ago
S
Senior Mechanical Engineer - Team Lead
Stantec
Edmonton, AB
- Full-time
Stantec is seeking a highly motivated Senior Mechanical Engineer / Team Leader to join our growing, multidisciplinary Buildings team.
Added 18 mins ago
MF
Field Support Engineer II
McCain Foods
Toronto, ON
- Full-time
The Field Support Engineer II is a senior onsite technical resource and a highly visible representative of Digital Technology. Reporting to the Manager, Regional Service Delivery, you will…
Added 32 mins ago
SC
General Manager Food Services (CSNM), Long Term Care (81357001)
Sodexo Canada Ltd
Scarborough Bluffs Park, ON · Scarborough, Ontario
- Full-time
Grow your career with a company that shares your passion! Our Senior Living Division has an exciting new opportunity to join the Sodexo team as our next General Manager located in…
Added 32 mins ago
UH
Medical Laboratory Technologist, Microbiology
University Health Network
Toronto, ON
- Full-time

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

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More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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