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Added 9 mins ago
TS
Shift Supervisor
The Salvation Army in Canada
St. Albert, AB
- Full-time
Act as a Team Lead/Working Supervisor for Store Associates only in the absence of the Store Manager.
Added 23 mins ago
AA
Customer Service Administrator - Auto Body (Chelmsford)
Assured Automotive
Sudbury, ON · Chelmsford, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 23 mins ago
TC
Retail Visual Merchandise Coordinator Full Time Winners Lynn Valley
TJX Canada – Winners, Marshalls, HomeSense
North Vancouver, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 23 mins ago
A
Retail Assistant Store Manager - Richmond, 2023, BC, Canada
adidas
Vancouver, BC
- Full-time
You play a critical leadership role within your store, leading and developing both direct and indirect reports to positively impact the team, operations and profitability of the store.
Added 38 mins ago
WC
(CAN) Leader d'équipe, boulangerie et charcuterie
Walmart Canada
Montreal, QC
- Full-time
…as per communicated priorities from the Fresh Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 38 mins ago
OT
Restaurant Assistant Manager
One Therapy Network
Victoria, BC
- Full-time
Lead team meetings when delegated and support communication.
Added 38 mins ago
B
Maintenance Technician
BRKFREE
Mississauga, ON
- Full-time
BRKFREE Team Members have one goal, to deliver the very best immersive multiplayer game room experience possible to all of our guests. You will hit the ground running in this fun,…
Added 38 mins ago
OT
Restaurant Assistant Manager
One Therapy Network
Kamloops, BC
- Full-time
Lead team meetings when delegated and support communication.
Added 39 mins ago
LJ
Sales Manager
Legacy Jewellers
Fort Saskatchewan, AB
- Full-time
As Store Manager, you’ll play an important role in the day-to-day success of Legacy Jewellers. You’ll lead our team, create an exceptional customer experience, and help maintain the high…
Added 53 mins ago
I
Customer Experience Leader
Indigo
Brandon, MB
- $17.5 to $22.5 CAD / hour
- Part-time
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 55 mins ago
EL
Store Manager Store Manager
Estée Lauder Companies
Vancouver, BC
- Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 1 hour ago
WC
(CAN) Food & Consumables Team Lead
Walmart Canada
Cobourg, ON
- Full-time
…communicated priorities from the Food & Consumables Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 1 hour ago
HP
Brand & Experience Lead
Healthy Planet
St. Catharines, ON
- Full-time
At Healthy Planet, our Brand & Experience Leader plays a critical role in shaping the in-store experience through thoughtful visual strategy, efficient inventory execution, and a sharp eye…
Added 1 hour ago
N
Assistant General Manager, Opening Team - nutbar New York City
nutbar
Toronto, ON
- Full-time
You'll run the store day to day within the KPIs and budgets the GM sets, and help the team hit them on every shift. You'll support hiring alongside the GM, and step in to lead the store…
Added 1 hour ago
OT
Restaurant Assistant Manager
One Therapy Network
Langford, BC
- Full-time
Lead team meetings when delegated and support communication.
Added 1 hour ago
A
Retail Supervisor - Mississauga, 2006, Heartland, Ontario
adidas
Mississauga, ON
- Full-time
Coach store team on Seasonal product and Brand product knowledge features and benefits, and unique selling points clearly to address consumer needs
Added 1 hour ago
R-
Assistant Store Manager - Cornerstone Lloydminster
RCL - Reitmans Canada Ltd/Ltée
Lloydminster, AB
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 1 hour ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
As required, able to lead and guide a team of workers toward realizing the organization’s goals.
Added 1 hour ago
ON
Assistant Manager - Westgate Centre - Kids and Baby
Old Navy
Grande Prairie, AB
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 1 hour ago
LC
Pharmacist - CPS
Loblaw Companies Limited
Calgary, AB
- Full-time
…that will revolutionize healthcare across Canada, and our CPS team is right at the heart of this remarkable change! We are committed to creating most streamlined and versatile central fill…
Added 1 hour ago
CI
Supervisor (Part Time)
Carters Inc.
Burnaby, BC
- Part-time
Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
Added 1 hour ago
F
Regional Operations Manager - Vancouver- BC
Foodtastic
Abbotsford, BC
- Full-time
…dedication, and entrepreneurship. We continue to build the team and always look for exceptional candidates to join…
Added 1 hour ago
I
Customer Experience Leader (Contract 18 Months)
Indigo
London, ON
- $18.6 to $23.25 CAD / hour
- Full-time
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 1 hour ago
MB
Brand Director
MAV Beauty
Vaughan, ON
- Full-time
We are seeking a strategic, hands‑on Brand Directors to lead growing beauty and haircare brands. This leader will own the brand end‑to‑end: strategy, portfolio vision, innovation pipeline,…
Added 1 hour ago
UM
Associate Monetization Director
Ubisoft Montréal
Montreal, QC
- Full-time
Lead the MTX / Player Engagement team and execute the monetization roadmap.

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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