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Security Analyst II – Azure AD
Intact FC
Vancouver, BC · Mississauga, ON · Montreal, QC · Saint-Hyacinthe, QC
- Full-time
In this role, you will be the Azure AD lead, working closely with various business partners and the IAM team to integrate and evolve Azure AD as the organization’s identity provider.
Added 1 min ago
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Contrôleur·euse financier·ère │ Financial Controller
Evvo
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
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Senior Manager Development, Treasury Technology
Scotiabank
Toronto, ON
Lead, mentor, and develop a high-performing team of technology professionals across development, support, integration, and delivery functions.
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Service Analyst
Government of Alberta
AB
…a key support to the Director, branch leaders, Product Team Lead, and AI Factory through the lifecycle of the design and delivery of a service or…
Added 1 min ago
KS
Finance Manager - Contract (Maternity Leave Cover)
Keywords Studios
Remote, Canada
- Remote
At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical…
Added 1 min ago
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Product Quality Owner - Payments
Flinks
Remote, Canada
- Full-time
- Remote
You are comfortable to lead all scrum ceremonies
Added 1 min ago
SP
Google Ads Media Buyer / Growth Strategist (Remote)
Sweat Pants Agency
Remote, Canada
- Remote
…tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out…
Added 1 min ago
RM
Weighscale Operator
Regional Municipality of Peel
Canada
- Other
Reporting to the Team Lead, you will be responsible for the daily operations, including the start up and shut down of the weighscale, data processing equipment, cash handling and balancing.
Added 1 min ago
RM
Weighscale Operator
Regional Municipality of Peel
Canada
- $31.89 to $35.87 CAD / hour
- Other
Reporting to the Team Lead, you will be responsible for the daily operations, including the start up and shut down of the weighscale, data processing equipment, cash handling and balancing.
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Associate Specialist, Conservation & Shipping
WWF-Canada
Toronto, ON
- Full-time
Reporting to: Lead Specialist, Conservation & Shipping
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MI
Salesforce Technical Lead
Maarut Inc
Montreal, QC
- Contract
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Adobe CDP Architect
J&M Group
Vancouver, BC
- Full-time
Lead journey-mapping and use-case refinement workshops with business and technology stakeholders.
Added 16 mins ago
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Product Engineering Lead, Keet (100% Remote, Worldwide)
Tether Operations Limited
Remote, Canada
- Full-time
- Remote
…tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a…
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Customer Evolution Manager, SAP AMS
Talan
Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
Establish and lead a structured governance model for each account, including a defined cadence of operational meetings, service reviews, and executive reviews, with clear mechanisms to…
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Senior Security Engineer, AWS Foundational Services Security
Amazon
Vancouver, BC
- Experience as a mentor, tech lead or leading an engineering team
Added 16 mins ago
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Senior Civil Engineer - Part Time
AECOM
Winnipeg, MB
- $175,000 to $192,000 CAD / year
- Part-time
…we're looking for an experienced Senior Civil Engineer to help lead the delivery of complex municipal wastewater projects while driving the growth of our practice across…
Added 16 mins ago
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Manager NAV Production
Royal Bank of Canada
Toronto, ON
- Full-time
Lead a team of Fund Accountants in delivering timely and accurate daily NAVs for a group of mutual funds
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Director of Supply Chain Operations
Convergence Networks
Winnipeg, MB
Lead adoption of technology solutions to enhance visibility and operational control.
Added 16 mins ago
JA
Automation Engineer
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
…- we offer careers that empower you to grow, innovate, and lead in a sector that…
Added 16 mins ago
JA
Automation Engineer
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
…- we offer careers that empower you to grow, innovate, and lead in a sector that…
Added 16 mins ago
JA
Automation Engineer
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
…- we offer careers that empower you to grow, innovate, and lead in a sector that…
Added 16 mins ago
JA
Technical Safety Specialist
JR Automation
Toronto, ON
- Full-time
…work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring…
Added 16 mins ago
JA
Spécialiste de l’appel d’offres - Services haute tension / Quotation Tender Specialist - High Voltage Services
JR Automation
Calgary, AB
- Full-time
…Voltage Service group! Reporting to the Tendering Manager, you'll lead and complete RFQs for Switchgear after sales service requests including spare parts/ field service/ projects, support…
Added 16 mins ago
JA
Spécialiste de l’appel d’offres - Services haute tension / Quotation Tender Specialist - High Voltage Services
JR Automation
Stoney Creek, NB
- Full-time
…Voltage Service group! Reporting to the Tendering Manager, you'll lead and complete RFQs for Switchgear after sales service requests including spare parts/ field service/ projects, support…
Added 16 mins ago
JA
Ingénieur principal de projet – HVDC/Senior Project Lead Engineer HVDC
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
…d’un(e) Ingénieur(e) principal(e) de projet (Senior Project Lead Engineer) pour assumer la responsabilité technique de projets et d’appels d’offres complexes en HVDC (courant continu à…

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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