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Added 9 mins ago
BC
Health, Safety & Environmental (HSE) Coordinator
Broccolini Construction Inc.
ON · Ottawa, Ontario
- Full-time
…Canada. Recognized for our quality workmanship, innovative technology, open collaboration, and exceptional standards, we offer a one-stop approach to the planning, development and…
Added 9 mins ago
T
Senior Spectrum Engineer
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Ottawa, ON
- Full-time
Lead technical coordination discussions and negotiations with satellite operators and administrations and support the development and conclusion of coordination agreements.
Added 10 mins ago
IF
Associate Director, Canadian Equities
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
…proprietary research directly informs investment decisions. You will lead coverage of assigned sectors and companies, develop differentiated investment views, and present actionable…
Added 10 mins ago
S
Technical Product Marketing Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Track emerging AI and technology trends and translate them into new demo concepts and keynote moments.
Added 24 mins ago
T
Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
Partner with Product, Technology, Governance, and Control teams to support the launch of Supply Chain Finance products and the related platform.
Added 24 mins ago
T
Senior Manager, Advanced Analytic, Insurance Model Validations (Quants)
TD
Toronto, ON
- Full-time
Support team to have effective communication with different stakeholders from 1st line and in-time solve model limitations / issues to meet validation lead time target.
Added 24 mins ago
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Manager, Advanced Analytic, Insurance Model Validations (Quants)
TD
Toronto, ON
- Full-time
…design of different models and complete validation in time to support various business initiatives and regulators…
Added 24 mins ago
T
Specialized HR Manager
TD
Toronto, ON
- Full-time
…the day-to-day relationships with our various partners and lead customized solutions aligned to the strategic objectives within the Global Technology & Solutions portfolio. In this…
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Vendor Manager II (IT Sourcing)
TD
Toronto, ON
- Full-time
Support enablement of our NEW operating model, through integrated business/technology coverage of common vendors
Added 24 mins ago
T
Audit Manager II ( Business Intelligence Engineering)
TD
Toronto, ON
- Full-time
…transforming audit and operational data into meaningful insights that support strategic decision making across Internal Audit. This role partners with audit leadership, auditors, data…
Added 24 mins ago
T
Senior Manager, Treasury Data Integration
TD
Toronto, ON
- Full-time
The Senior Manager, Treasury Data Product & Liquidity Reporting will lead strategic data delivery initiatives supporting Treasury, Finance, liquidity reporting, and related regulatory and…
Added 24 mins ago
T
Senior Manager, Data Science – Marketing Measurement & Analytics
TD
Toronto, ON
- Full-time
The Senior Manager, Data Science – Marketing Measurement & Analytics will lead a team responsible for advancing how TD measures, understands and optimizes Marketing performance.
Added 25 mins ago
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BMO
Toronto, ON · FCP
- Full-time
…variety of projects, initiatives, and platforms/mediums to support of the execution of business strategies according to required timelines and budgets and quality output…
Added 25 mins ago
Director, Bid Strategy & Pricing
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Montreal, QC
…love, cities need, and operators value. We design, build and support the bikes and stations technology behind bikeshare programs in cities around the world, including Bixi. Our Montreal…
Added 25 mins ago
Intermediate Data Analyst - Value Partners Investments- 12 Month Term
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…role, you will transform data into actionable insights that support business decision-making and operational effectiveness. Through analytics, reporting, and visualization, you will help…
Added 25 mins ago
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City of Mississauga
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Added 40 mins ago
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Added 55 mins ago
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The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 55 mins ago
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Toronto, ON
- Full-time
Marketing Support: Access dedicated marketing resources to amplify your efforts and accelerate your success.
Added 55 mins ago
JI
Information Management Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…organization manages, governs, and leverages information to support critical programs and operations. In this dynamic position, you'll work at the intersection of business processes,…
Added 1 hour ago
T
Senior Audit Manager, (Business Intelligence & Analytics)
TD
Toronto, ON
- Full-time
Support implementation of audit technology solutions, reporting platforms, and analytics capabilities, including future-state audit modernization initiatives.
Added 1 hour ago
T
Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time
We are looking for an experienced Senior Business Systems Analyst to lead the Volcker regulatory reporting workstream within Market Risk Technology. This is a senior, hands-on role for…
Added 1 hour ago
BC
Health, Safety & Environmental (HSE) Coordinator
Broccolini Construction Inc.
Toronto, ON
- Full-time
…Canada. Recognized for our quality workmanship, innovative technology, open collaboration, and exceptional standards, we offer a one-stop approach to the planning, development and…
Added 1 hour ago
CD
Vice-président(e), Marketing & Billetterie – Spectacles internationaux et Amériques | Vice President Marketing & Ticketing – International & Americas Shows
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Added 1 hour ago
Branch Manager
Money Mart
Duncan, BC
…or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…

Belron

National Manager, Customer Experience

Montreal, QC, Canada
National Support Center_QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of senior-level Customer Experience leadership experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond strategic oversight. It requires bold vision, the ability to influence at all levels of the organization, and a passion for creating memorable experiences that build loyalty and differentiate Belron Canada in the marketplace.

Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from lead generation through to the in-store experience.

You will be a driving force for innovation, bringing global best practices into the organization and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our customers, not only their needs but also their expectations and aspirations, and turn those insights into stronger engagement with our products and services at every touchpoint.

This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they engage with us.

Key Responsibilities

Vision & Strategy

Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.
Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence

Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.
Lead and develop a multidisciplinary team (SEA, Solutions, Regen, 1-to-1 Marketing), fostering a culture focused on performance, innovation and accountability.

Governance & Digital Transformation

Define the roadmap for strategic tools including Qualtrics, Salesforce and PAT, and guide technology investments to maximize personalization and conversion.
Recommend technology enhancements and investments that support the overall strategy.
Oversee the proactive management of critical incidents to protect our reputation and strengthen trust in our brands.

Voice of the Customer & Insights

Champion the voice of the customer with senior leadership.
Leverage data and market research to turn insights into actionable strategies that improve customer satisfaction and strengthen loyalty.

Business Leadership on Strategic Initiatives

Play a key decision-making role in high-impact initiatives, including PAT as a conversion tool, Promo Module, Customer Profile, Rebook and chat internalization.
Develop business cases, influence prioritization and champion recommendations with the executive leadership team.

Budget & Performance

Prepare, present and manage the CX budget while ensuring financial and operational objectives are met.
Define and monitor strategic KPIs, including conversion, NPS, handling time and customer satisfaction, and drive continuous improvement plans.

Cross-Functional Collaboration & Influence

Coordinate with and influence key teams, including Pricing, Marketing, Sales, Operations and IT, to deliver a seamless and consistent customer experience across every touchpoint.

Innovation & Foresight

Anticipate emerging Customer Experience trends and technologies.
Recommend and implement innovative solutions to maintain a sustainable competitive advantage.

Ideal Candidate

An innovative, out-of-the-box thinker.
University degree in Business Administration or a related field.
8+ years of senior-level Customer Experience leadership experience.
Passionate about creating outstanding customer experiences, with a demonstrated ability to innovate and improve customer satisfaction at scale.
Experience scaling customer success teams, systems and processes.
Experience with marketing automation tools and CRM platforms.
Experience leading teams that include customer-facing representatives or agents.
Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and retention initiatives.
Demonstrated experience leading Customer Experience initiatives, with the ability to develop strategies and execute plans that deliver tangible improvements in customer satisfaction and business results.
A natural leader and communicator who can inspire teams and foster cross-functional collaboration.
Strong analytical mindset and comfortable using data to inform decisions and strategy.
A people-focused leader who is equally comfortable working with people and working with data.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply About employer

More about this job

Responsibilities

Define and champion the national Customer Experience vision while leading omnichannel strategies to drive high-impact initiatives. Manage multidisciplinary teams and oversee digital transformation roadmaps to ensure a seamless and exceptional customer journey.

Requirements

Requires a university degree in Business Administration or a related field and over 8 years of senior-level Customer Experience leadership experience. Candidates must demonstrate expertise in scaling customer success teams, utilizing CRM platforms, and leveraging data to drive business results.

Skills

Customer Experience Strategy
Omnichannel Strategy
Leadership
Digital Transformation
Data Analysis
Stakeholder Management
Marketing Automation
CRM Platforms
Strategic Planning
Budget Management
Performance Metrics
Cross-functional Collaboration
Innovation
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Omnichannel
Digital Transformation
Qualtrics
Salesforce
PAT
Marketing Automation
CRM
NPS
Customer Satisfaction
Retail
Loyalty
Retention
Strategic Leadership
Data-driven
Business Intelligence
Project Management
Budgeting
Stakeholder Engagement
Innovation

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