Business Analyst

Job Title: Business Analyst – HIFIS

6-month contract | Hybrid in the Greater Vancouver Metropolitan Area | Closing Date: October 5, 2026 | Must hold a valid Canadian Work Visa

Our client, a provincial organization supporting affordable housing and housing services across British Columbia, is seeking an experienced Business Analyst for a 6-month contract, with the possibility of extension.

The Business Analyst will support the planning, implementation, enhancement, integration, and operational delivery of the Homeless Individuals and Families Information System (HIFIS). Reporting to the Manager, Operations Support, the successful candidate will work closely with internal business units, service providers, government stakeholders, and technical resources to identify business needs, document requirements, analyze processes, and support the successful delivery of HIFIS initiatives.

This role requires a strong combination of business analysis, process improvement, requirements gathering, stakeholder engagement, data analysis, testing, and change support. The Business Analyst will facilitate workshops and consultations, translate business needs into actionable requirements and system solutions, and help ensure enhancements align with operational requirements and program objectives.

The successful candidate will also contribute to data quality and reporting improvements, solution testing and validation, training, implementation, and continuous improvement initiatives designed to strengthen service delivery and user adoption.

Responsibilities:

• Gather, analyze, document, and validate business and functional requirements for HIFIS projects, enhancements, integrations, and operational improvements
• Work with internal business units, service providers, government stakeholders, and technical teams to identify business needs and translate them into actionable solutions
• Facilitate and lead workshops, consultations, stakeholder engagement sessions, and requirements-gathering activities
• Assess current business processes and identify opportunities to improve efficiency, effectiveness, service delivery, and data quality
• Conduct current-state assessments, gap analyses, and business needs assessments
• Develop process maps and recommend opportunities to streamline and improve business workflows
• Collaborate with cross-functional teams to translate approved business requirements into practical system solutions
• Support initiatives to improve data integrity, reporting capabilities, and compliance with applicable program and operational requirements
• Validate business requirements, system configurations, and proposed solutions within test environments
• Develop User Acceptance Testing (UAT) plans and test scenarios, document testing results, and track identified issues
• Confirm that delivered solutions meet approved business and operational requirements
• Support system implementation, testing, validation, training, and change management activities
• Assist with the development of user manuals, quick reference guides, training materials, and end-user support documentation
• Gather and document stakeholder feedback and support strategies for adoption and organizational change
• Identify project and implementation risks and contribute to appropriate mitigation strategies
• Recommend tools, systems, technologies, and process changes that can improve operational effectiveness
• Identify opportunities for future HIFIS enhancements and continuous improvement
• Develop recommendations and supporting documentation to improve operational efficiency and data quality
• Prepare project findings, recommendations, next steps, process maps, organizational charts, and other supporting documentation
• Contribute to implementation planning and roadmaps supporting the transition of approved solutions into operational use

Qualifications:

• Bachelor’s degree in Business Administration, Management, Information Systems, or a related discipline
• Minimum 2–3 years of experience in business analysis, project coordination, or a similar role
• Demonstrated project experience involving process improvement, data analysis, or operational optimization
• Experience gathering, analyzing, documenting, and validating business and functional requirements
• Strong business process analysis skills, including experience assessing current-state processes and identifying opportunities for improvement
• Experience facilitating stakeholder discussions, workshops, consultations, or requirements-gathering sessions
• Familiarity with Agile and Waterfall project management methodologies and associated tools
• Strong research, analytical, problem-solving, and judgment skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities, competing demands, and deadlines in a time-sensitive environment
• Ability to quickly learn and apply new technical and business concepts
• Strong stakeholder engagement and collaboration skills
• Experience supporting testing, UAT, implementation, training, or change management activities is an asset
• Experience working within a public-sector or non-profit organization is considered an asset

NOTE: Interested candidates who meet the above qualifications are encouraged to apply directly. Due to the volume of applications, only those shortlisted will be contacted.