Job Title: Senior UX Writer / Senior Content Designer – AI & Enterprise SaaS
6-month contract | Onsite in the Greater Vancouver Metropolitan Area | Must hold a valid Canadian Work Visa
Our client, a global technology organization, is seeking a Senior UX Writer / Senior Content Designer for a 6-month onsite contract in Vancouver.
This is a senior, hands-on role combining product content design with the development and evaluation of AI-assisted content practices. The successful candidate will split their time roughly equally between advancing the content team's AI capabilities and delivering day-to-day UX content for complex, user-facing products.
Working as part of an established content design team, the Senior UX Writer / Senior Content Designer will own content across user journeys, product interfaces, terminology, and reusable content patterns, partnering closely with Product, Design, Engineering, and Research. A key focus will be simplifying complex enterprise products and workflows into clear, intuitive experiences for users.
AI experience is a core requirement for this position. The successful candidate will bring practical experience building reusable AI skills or workflows, designing and conducting AI evaluations, analyzing outputs, identifying failure patterns, and iteratively improving AI-assisted content quality. This role is well suited to someone who combines strong editorial judgment and UX writing fundamentals with an experimental mindset and the ability to operate effectively in an evolving AI environment.
Responsibilities:
- Own content design for complex product features and end-to-end user journeys, from discovery through implementation, launch, and iteration
- Write and refine clear, concise, useful content for user-facing interfaces within a complex enterprise SaaS environment
- Collaborate closely with Product Designers, Product Managers, Developers, and Researchers to understand user needs and simplify complex workflows
- Develop and refine product terminology to create intuitive and consistent experiences across the product
- Design, test, and maintain reusable AI skills, including instructions, reference materials, and workflows that enable AI tools to perform content design tasks consistently
- Develop and conduct AI evaluations (evals) using representative tasks, edge cases, defined quality criteria, and scoring rubrics
- Analyze AI evaluation results to identify recurring failures, quality gaps, and opportunities for improvement
- Iteratively refine AI skills and workflows to improve accuracy, clarity, consistency, usability, and accessibility
- Compare results across different AI skill versions to determine whether changes improve quality or introduce regressions
- Establish appropriate parameters for human review and oversight within AI-assisted content workflows
- Document the limitations, intended uses, and appropriate application of AI tools and workflows
- Help content designers and cross-functional partners adopt and continuously improve AI-assisted ways of working
- Review both human-authored and AI-assisted content for quality, consistency, accessibility, and alignment with established standards
- Evolve and maintain the organization's B2B style guide, reusable content patterns, and design system documentation
- Contribute to broader content strategy while remaining actively involved in hands-on content design and delivery
- Work through ambiguity, balancing experimentation and longer-term improvements with ongoing product delivery requirements
Qualifications:
- 7+ years of experience in UX writing, content design, product content, or a closely related discipline
- Significant hands-on experience creating content for complex, enterprise-scale SaaS products
- Strong UX writing and content design fundamentals, with demonstrated experience simplifying complex products, workflows, and concepts for users
- Meaningful hands-on AI experience is required, including practical experimentation with AI within content or product development
- Demonstrated experience creating, testing, and improving reusable AI skills, workflows, instructions, or similar AI-enabled processes
- Practical experience designing and conducting AI evaluations, including selecting test cases, defining quality criteria, assessing outputs, and using findings to improve performance
- Ability to clearly discuss previous AI experimentation, including what was tested, how effectiveness was evaluated, what issues were identified, and how the approach was improved
- Experience delivering product content throughout the lifecycle, from discovery and design through implementation and launch
- Experience designing content for user-facing interfaces and complex user journeys
- Experience developing or maintaining style guides, content patterns, terminology standards, and design system documentation
- Strong experience collaborating with Product, Design, Engineering, Research, and other cross-functional teams
- Ability to operate at a senior and strategic level while remaining highly hands-on
- Strong editorial judgment with excellent written communication and attention to detail
- Ability to explain and defend content decisions and effectively communicate the rationale behind recommendations
- Comfortable navigating ambiguity, experimenting with new approaches, and adapting quickly within a fast-paced product environment
- Bachelor’s degree in English, Communications, Marketing, Journalism, or a related field, or equivalent practical experience
Portfolio / Work Sample Requirements:
Candidates must provide a portfolio, work samples, or case studies to be considered for this opportunity.
Work samples should demonstrate:
- A complex product content challenge, including the candidate's role, decisions, approach, and resulting outcomes
- Strong UX writing and content design work within complex or enterprise SaaS products
- An AI skill or workflow the candidate helped create or improve
- How the candidate evaluated the quality and effectiveness of the AI solution, including the evaluation approach or criteria used
- How evaluation results informed subsequent changes or improvements to the AI skill or workflow
Candidates should be prepared to discuss their hands-on AI experimentation and a specific AI evaluation they have conducted during the interview process.
NOTE: Interested candidates who meet the above qualifications are encouraged to apply directly. Due to the volume of applications, only those shortlisted will be contacted.
