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Added 8 mins ago
General Manager
Aecon
Calgary, AB
Ensure Senior/Project Managers and Operational Managers maintain strong project controls.
Added 23 mins ago
PG
Content Creator
Publicis Groupe Holdings B.V
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Comfort presenting ideas to senior agency and client stakeholders, with an ability to think on the fly and pivot ideas in real-time.
Added 37 mins ago
AY
Client Services Coordinator
Avison Young | Canada
Toronto, ON
- Full-time
Located in our Toronto office and reporting to the Managing Director and Senior Operations Manager, this role includes daily real estate administrative support in a fast-paced environment.…
Added 1 hour ago
PG
Senior Art Director, Social
Publicis Groupe Canada
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $110,000 CAD / year
- Full-time
Added 1 hour ago
FR
Project Manager
Foresight Recruitment Group
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Project Manager | Project Coordinator (Senior) | Facilities Project Manager | Construction Project Manager | Owner's Representative
Added 1 hour ago
Senior Investment Specialist
Recrute Action
Montreal, QC
…investment advisors and contribute to delivering an exceptional client experience. Enjoy a permanent full-time position with comprehensive benefits, a generous paid time off program, and a…
Added 2 hours ago
A
Food & Beverage – Senior Barista/Barista, A-OK Café (Front of House)
Aritzia
Winnipeg, MB
- $20 to $30 CAD / hour
- Part-time
…to life, creating thoughtful moments that curate a memorable client shopping experience from the very first…
Added 2 hours ago
RV
Nurse Coordinator
Renfrew Victoria Hospital
Renfrew, ON
- Part-time
Responds to client/family/visitor issues to problem solve & deescalate; But escalates to Senior Management or the appropriate unit manager as required
Added 2 hours ago
D
Business Development Manager Toronto
Digicast
Toronto, ON
- Full-time
This role is focused on new client acquisitions, with a strong emphasis on proactive prospecting and outreach.
Added 2 hours ago
H
Senior Home Care Scheduler
HealthCareersInSask.ca
Fort Qu'appelle, SK
- Full-time
Job Description: Creates and maintains schedules, adhering to collective bargaining agreements and client needs. Provides functional guidance and technical direction to staff and managers.
Added 3 hours ago
VC
Head of National Accounts & Institutional Sales
Vanguard Canada
Toronto, ON
- Full-time
Develops strong relationships with senior and executive management of prospect and client organizations.
Added 4 hours ago
ZB
AUDIO ENGINEER/TECHNICIAN
Zeo Brothers Rental/Retail
Engineer, BC
- Full-time
…leadership skills, and have the ability to interface with the client in a professional…
Added 4 hours ago
AI
Senior Architectural Technologist
Architecture49 Inc.
Toronto, ON
- Full-time
Working with senior team members to validate that designs and deliverables conform to technical guidelines, code requirements and regulations.
Added 4 hours ago
M
Chief Marketing Officer Canada
Manulife
Toronto, ON
- Full-time
…of the Canadian market, and providing strategic counsel to senior leaders on growth opportunities, market positioning, and customer…
Added 4 hours ago
J
Senior Project Manager
JLL
Edmonton, AB · Calgary, AB
- Full-time
JLL is currently seeking a dynamic individual for the role of Senior Project Manager in either Calgary or Edmonton to provide reliable, timely, and professional support to the Western…
Added 4 hours ago
AL
Technical Business Analyst
Acturis Limited
Victoria, BC
- Full-time
At Acturis, Technical Business Analysts help our clients understand the possibilities within the system and gather client requirements in order to turn them into detailed, unambiguous and…
Added 4 hours ago
LT
Account Manager
Longterm Technology Services
London, ON
- Full-time
Longterm Technology Services is seeking a highly motivated and technically proficient Technical Sales Representative to act as a trusted consultant to our manufacturing and industrial…
Added 5 hours ago
H
Director Nursing Services
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…to enable an innovative and positive working climate and a client‐directed culture. The DOC must work cross functionally within the portfolio and across the organization to support…
Added 5 hours ago
DE
Associate Director, Co-Head of Private Equity, Fund Investments, Leading GCC Pension Fund (Role Based in the Middle East)
Delta Executive Search
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client, a leading GCC-based pension fund, is seeking an experienced Private Equity investor to join its Illiquid Alternatives platform in a senior leadership capacity.
Added 5 hours ago
H
Social Worker Degree Senior
HealthCareersInSask.ca
Regina, SK
- Full-time
Salary or Pay Band: Pay Band Social Worker - BSW Senior $37.949 to $46.403
Added 6 hours ago
DR
Client Account Specialist
Dawn Recruiting Agency
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
This role is ideal for candidates with experience in positions such as: Customer Service Representative, Retail Sales Associate, Bank Teller, Financial Services Representative, Personal…
Added 6 hours ago
CI
Senior Quality Assurance Analyst – Test Automation (SDET)
Canadian Institute for Health Information (CIHI)
ON · Ontario, Canada
- Contract
The Senior Analyst, Quality Assurance (QA) plays a critical role in ensuring the quality of CIHI’s deliverables by working closely with ITS staff and business units. This role involves…
Added 7 hours ago
RD
Technical Sales Representative
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
Our client is a global manufacturer and specialist in high-performance industrial cables, automation cables, wiring products, and field-installed components. Recognized internationally for…
Added 7 hours ago
VE
Senior Project Manager, Electrical Commissioning
Veolia Environnement SA
Edmonton, AB
- Full-time
Veolia (formerly SourceOne Inc.) is seeking a Senior Commissioning Project Manager to join its Mission Critical department. The selected candidate will represent the company in managing…
Added 8 hours ago
HE
Entry- Level Brand Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Hype Events is looking for a friendly, motivated Customer Service Representative to join our growing team.

Benchmark Recruitment

User Experience Writer

Vancouver, BC, Canada
Greater Vancouver Metropolitan Area, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 4, 2026
Experience: 7+ years of experience in UX writing, content design, product content, or a closely related discipline
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: Senior UX Writer / Senior Content Designer – AI & Enterprise SaaS

6-month contract | Onsite in the Greater Vancouver Metropolitan Area | Must hold a valid Canadian Work Visa

Our client, a global technology organization, is seeking a Senior UX Writer / Senior Content Designer for a 6-month onsite contract in Vancouver.

This is a senior, hands-on role combining product content design with the development and evaluation of AI-assisted content practices. The successful candidate will split their time roughly equally between advancing the content team's AI capabilities and delivering day-to-day UX content for complex, user-facing products.

Working as part of an established content design team, the Senior UX Writer / Senior Content Designer will own content across user journeys, product interfaces, terminology, and reusable content patterns, partnering closely with Product, Design, Engineering, and Research. A key focus will be simplifying complex enterprise products and workflows into clear, intuitive experiences for users.

AI experience is a core requirement for this position. The successful candidate will bring practical experience building reusable AI skills or workflows, designing and conducting AI evaluations, analyzing outputs, identifying failure patterns, and iteratively improving AI-assisted content quality. This role is well suited to someone who combines strong editorial judgment and UX writing fundamentals with an experimental mindset and the ability to operate effectively in an evolving AI environment.

Responsibilities:

Own content design for complex product features and end-to-end user journeys, from discovery through implementation, launch, and iteration
Write and refine clear, concise, useful content for user-facing interfaces within a complex enterprise SaaS environment
Collaborate closely with Product Designers, Product Managers, Developers, and Researchers to understand user needs and simplify complex workflows
Develop and refine product terminology to create intuitive and consistent experiences across the product
Design, test, and maintain reusable AI skills, including instructions, reference materials, and workflows that enable AI tools to perform content design tasks consistently
Develop and conduct AI evaluations (evals) using representative tasks, edge cases, defined quality criteria, and scoring rubrics
Analyze AI evaluation results to identify recurring failures, quality gaps, and opportunities for improvement
Iteratively refine AI skills and workflows to improve accuracy, clarity, consistency, usability, and accessibility
Compare results across different AI skill versions to determine whether changes improve quality or introduce regressions
Establish appropriate parameters for human review and oversight within AI-assisted content workflows
Document the limitations, intended uses, and appropriate application of AI tools and workflows
Help content designers and cross-functional partners adopt and continuously improve AI-assisted ways of working
Review both human-authored and AI-assisted content for quality, consistency, accessibility, and alignment with established standards
Evolve and maintain the organization's B2B style guide, reusable content patterns, and design system documentation
Contribute to broader content strategy while remaining actively involved in hands-on content design and delivery
Work through ambiguity, balancing experimentation and longer-term improvements with ongoing product delivery requirements

Qualifications:

7+ years of experience in UX writing, content design, product content, or a closely related discipline
Significant hands-on experience creating content for complex, enterprise-scale SaaS products
Strong UX writing and content design fundamentals, with demonstrated experience simplifying complex products, workflows, and concepts for users
Meaningful hands-on AI experience is required, including practical experimentation with AI within content or product development
Demonstrated experience creating, testing, and improving reusable AI skills, workflows, instructions, or similar AI-enabled processes
Practical experience designing and conducting AI evaluations, including selecting test cases, defining quality criteria, assessing outputs, and using findings to improve performance
Ability to clearly discuss previous AI experimentation, including what was tested, how effectiveness was evaluated, what issues were identified, and how the approach was improved
Experience delivering product content throughout the lifecycle, from discovery and design through implementation and launch
Experience designing content for user-facing interfaces and complex user journeys
Experience developing or maintaining style guides, content patterns, terminology standards, and design system documentation
Strong experience collaborating with Product, Design, Engineering, Research, and other cross-functional teams
Ability to operate at a senior and strategic level while remaining highly hands-on
Strong editorial judgment with excellent written communication and attention to detail
Ability to explain and defend content decisions and effectively communicate the rationale behind recommendations
Comfortable navigating ambiguity, experimenting with new approaches, and adapting quickly within a fast-paced product environment
Bachelor’s degree in English, Communications, Marketing, Journalism, or a related field, or equivalent practical experience

Portfolio / Work Sample Requirements:

Candidates must provide a portfolio, work samples, or case studies to be considered for this opportunity.

Work samples should demonstrate:

A complex product content challenge, including the candidate's role, decisions, approach, and resulting outcomes
Strong UX writing and content design work within complex or enterprise SaaS products
An AI skill or workflow the candidate helped create or improve
How the candidate evaluated the quality and effectiveness of the AI solution, including the evaluation approach or criteria used
How evaluation results informed subsequent changes or improvements to the AI skill or workflow

Candidates should be prepared to discuss their hands-on AI experimentation and a specific AI evaluation they have conducted during the interview process.

NOTE: Interested candidates who meet the above qualifications are encouraged to apply directly. Due to the volume of applications, only those shortlisted will be contacted.

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More about this job

Responsibilities

Own and deliver clear, accessible content for complex enterprise SaaS interfaces and end-to-end user journeys, partnering with Product, Design, Engineering, and Research. Build, evaluate, and improve reusable AI-assisted content workflows, while maintaining content standards and supporting their adoption across teams.

Requirements

Requires 7+ years of UX writing, content design, or related experience, including substantial hands-on work with complex enterprise SaaS products and AI-enabled workflows. Candidates should demonstrate AI evaluation experience, strong editorial and collaboration skills, and provide portfolio samples showing product content work and evaluated AI improvements; a bachelor's degree in a related field or equivalent practical experience is required.

Skills

UX Writing
Content Design
Enterprise SaaS
AI Workflow Design
AI Evaluation
Content Strategy
Editorial Judgment
Product Terminology
Style Guide Development
Content Pattern Design
Accessibility
User Journey Design
Cross-Functional Collaboration
Quality Assessment
Human Oversight
Design System Documentation

Visa sponsorship

Not detected in the job text

Keywords

UX Writing
Content Design
Senior Content Designer
Enterprise SaaS
Artificial Intelligence
AI Skills
AI Workflows
AI Evaluation
Evaluation Criteria
Scoring Rubrics
Human Review
Content Strategy
Product Content
User Journeys
User-Facing Interfaces
Product Terminology
Style Guides
Reusable Content Patterns
Design Systems
Accessibility
Editorial Judgment
Cross-Functional Collaboration
Product Design
Content Quality
Workflow Simplification
Portfolio

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