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Added 2 hours ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Ten or more years of experience as a designer and developer of large-scale, multi-client web applications, or equivalent senior experience.
Added 19 hours ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Ten or more years of experience as a designer and developer of large-scale, multi-client web applications, or equivalent senior experience.
Added 1 day ago
AS
Senior UX Writer
Alquemy Search & Consulting
Vancouver, BC
- Full-time
7+ years of experience in UX Writing, Content Design, or a related discipline.
Added 2 days ago
B
Digital CX/UX Designer
BrokerLink
Calgary, AB · AB · Toronto, ON
- Full-time
3+ years of experience designing digital products, websites, web applications, or customer-facing experiences.
Added 2 days ago
T
E-Commerce Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
1–2 years of experience in e-commerce, digital marketing, website management, merchandising, SEO, or content management.
Added 4 days ago
Senior UX Designer
Range
Toronto, ON
TripArc is seeking a Senior UX Designer to help shape the future of our B2B travel platforms. Our products power the day-to-day work of Destination Experts, Travel Advisors, and global DMC…
Added 5 days ago
C
Website Manager
Cella
Toronto, ON · Etobicoke, ON
- $70 to $80 CAD / hour
- Full-time
As the Digital Experience Manager, you will serve as the strategic and operational leader behind our client's digital presence, propelling their online platforms to a market-leading…
Added 9 days ago
O|
Website Manager
OpTalent | Canada | Recruitment
Toronto, ON · Etobicoke, ON
- $100,000 to $130,000 CAD / year
- Full-time
With two direct reports (UX Designer; Web Developer & Analytics Lead), and two external agencies (website development; SEO), the Digital Experience Manager will ensure that all company…
Added 10 days ago
C
Senior Product Designer, Platform
Clio
Toronto, ON · Burnaby, BC · Vancouver, BC · Calgary, AB
- Full-time
5+ years experience in Product Design, UX Design, or related discipline. SaaS experience is a bonus.
Added 10 days ago
L
Product Design Lead (UI/UX)
LBMX
London, ON
- Full-time
We're looking for a Product Design Lead to own the quality and consistency of the experience across our product portfolio. As the sole dedicated designer, you'll set the standard for how…
Added 11 days ago
MI
UX Designer - Senior 7+ years of experience
Maarut Inc
Toronto, ON
- Contract
Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications
Added 11 days ago
S
Learning Experience Designer
sephora.com
Toronto, ON
- Full-time
Ready for a career glow-up? As Learning Experience Designer, you’ll be designing the learning experiences that help every Field Support Centre team member grow, perform, and make an impact…
Added 11 days ago
Learning Experience Designer
Sephora
Toronto, ON
Ready for a career glow-up? As Learning Experience Designer, you’ll be designing the learning experiences that help every Field Support Centre team member grow, perform, and make an impact…
Added 15 days ago
C
Staff Product Designer, Judiciary.
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
As a Staff Product Designer, you’ll be working on a zero-to-one product in an emerging space with little precedent. You’ll lead strategy and end-to-end experience design across a complex…
Added 16 days ago
AS
Sr. UX Writer / Content Designer
Alquemy Search & Consulting
Vancouver, BC
- $55 to $58 CAD / hour
- Contract
7+ years' experience as a UX writer, content designer with a focus on B2B content
Added 17 days ago
AS
Senior UX Writer
Alquemy Search & Consulting
Vancouver, BC
- Full-time
7+ years of experience in UX Writing, Content Design, or a related discipline.
Added 18 days ago
UT
Content Designer #26-25351
US Tech Solutions
Toronto, ON
- $70 to $75 CAD / hour
- Contract
Experience: 3–5 years, preferably in digital, conversation or content design.
Added 19 days ago
TB
Senior Web & Digital Designer
The BMI Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
7+ years of professional web and digital design experience, supported by a strong portfolio.
Added 19 days ago
TC
ServiceNow ITSM Developer
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $120,000 CAD / year
- Full-time
1. years of technical experience in ServiceNow ITSM, Virtual Agent
Added 19 days ago
BR
User Experience Writer
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Contract
7+ years of experience in UX writing, content design, product content, or a closely related discipline
Added 22 days ago
T
E-Commerce Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, Quebec
- Full-time
1–2 years of experience in e-commerce, digital marketing, website management, merchandising, SEO, or content management.
Added 26 days ago
Lead Game Designer
Tripledot Studios
Toronto, ON
7+ years in game design with proven experience leading or mentoring a design team
Added 27 days ago
T
Senior Solutions Designer – Oracle Siebel CRM / Adobe AEM
ThoughtStorm
Toronto, ON
- Contract
We are looking for a Senior Solutions Designer with 7+ years of experience designing and implementing solutions using Oracle Siebel CRM and/or Adobe AEM.
Added 27 days ago
H
Lead UX Designer (Contract)
hireVouch
Canada
- Contract
7+ years of end-to-end digital product design experience, with 2+ years leading craft as a senior/lead IC.
Added 27 days ago
T
E-Commerce Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
1–2 years of experience in e-commerce, digital marketing, website management, merchandising, SEO, or content management.

Benchmark Recruitment

User Experience Writer

Vancouver, BC, Canada
Greater Vancouver Metropolitan Area, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 4, 2026
Experience: 7+ years of experience in UX writing, content design, product content, or a closely related discipline
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: Senior UX Writer / Senior Content Designer – AI & Enterprise SaaS

6-month contract | Onsite in the Greater Vancouver Metropolitan Area | Must hold a valid Canadian Work Visa

Our client, a global technology organization, is seeking a Senior UX Writer / Senior Content Designer for a 6-month onsite contract in Vancouver.

This is a senior, hands-on role combining product content design with the development and evaluation of AI-assisted content practices. The successful candidate will split their time roughly equally between advancing the content team's AI capabilities and delivering day-to-day UX content for complex, user-facing products.

Working as part of an established content design team, the Senior UX Writer / Senior Content Designer will own content across user journeys, product interfaces, terminology, and reusable content patterns, partnering closely with Product, Design, Engineering, and Research. A key focus will be simplifying complex enterprise products and workflows into clear, intuitive experiences for users.

AI experience is a core requirement for this position. The successful candidate will bring practical experience building reusable AI skills or workflows, designing and conducting AI evaluations, analyzing outputs, identifying failure patterns, and iteratively improving AI-assisted content quality. This role is well suited to someone who combines strong editorial judgment and UX writing fundamentals with an experimental mindset and the ability to operate effectively in an evolving AI environment.

Responsibilities:

Own content design for complex product features and end-to-end user journeys, from discovery through implementation, launch, and iteration
Write and refine clear, concise, useful content for user-facing interfaces within a complex enterprise SaaS environment
Collaborate closely with Product Designers, Product Managers, Developers, and Researchers to understand user needs and simplify complex workflows
Develop and refine product terminology to create intuitive and consistent experiences across the product
Design, test, and maintain reusable AI skills, including instructions, reference materials, and workflows that enable AI tools to perform content design tasks consistently
Develop and conduct AI evaluations (evals) using representative tasks, edge cases, defined quality criteria, and scoring rubrics
Analyze AI evaluation results to identify recurring failures, quality gaps, and opportunities for improvement
Iteratively refine AI skills and workflows to improve accuracy, clarity, consistency, usability, and accessibility
Compare results across different AI skill versions to determine whether changes improve quality or introduce regressions
Establish appropriate parameters for human review and oversight within AI-assisted content workflows
Document the limitations, intended uses, and appropriate application of AI tools and workflows
Help content designers and cross-functional partners adopt and continuously improve AI-assisted ways of working
Review both human-authored and AI-assisted content for quality, consistency, accessibility, and alignment with established standards
Evolve and maintain the organization's B2B style guide, reusable content patterns, and design system documentation
Contribute to broader content strategy while remaining actively involved in hands-on content design and delivery
Work through ambiguity, balancing experimentation and longer-term improvements with ongoing product delivery requirements

Qualifications:

7+ years of experience in UX writing, content design, product content, or a closely related discipline
Significant hands-on experience creating content for complex, enterprise-scale SaaS products
Strong UX writing and content design fundamentals, with demonstrated experience simplifying complex products, workflows, and concepts for users
Meaningful hands-on AI experience is required, including practical experimentation with AI within content or product development
Demonstrated experience creating, testing, and improving reusable AI skills, workflows, instructions, or similar AI-enabled processes
Practical experience designing and conducting AI evaluations, including selecting test cases, defining quality criteria, assessing outputs, and using findings to improve performance
Ability to clearly discuss previous AI experimentation, including what was tested, how effectiveness was evaluated, what issues were identified, and how the approach was improved
Experience delivering product content throughout the lifecycle, from discovery and design through implementation and launch
Experience designing content for user-facing interfaces and complex user journeys
Experience developing or maintaining style guides, content patterns, terminology standards, and design system documentation
Strong experience collaborating with Product, Design, Engineering, Research, and other cross-functional teams
Ability to operate at a senior and strategic level while remaining highly hands-on
Strong editorial judgment with excellent written communication and attention to detail
Ability to explain and defend content decisions and effectively communicate the rationale behind recommendations
Comfortable navigating ambiguity, experimenting with new approaches, and adapting quickly within a fast-paced product environment
Bachelor’s degree in English, Communications, Marketing, Journalism, or a related field, or equivalent practical experience

Portfolio / Work Sample Requirements:

Candidates must provide a portfolio, work samples, or case studies to be considered for this opportunity.

Work samples should demonstrate:

A complex product content challenge, including the candidate's role, decisions, approach, and resulting outcomes
Strong UX writing and content design work within complex or enterprise SaaS products
An AI skill or workflow the candidate helped create or improve
How the candidate evaluated the quality and effectiveness of the AI solution, including the evaluation approach or criteria used
How evaluation results informed subsequent changes or improvements to the AI skill or workflow

Candidates should be prepared to discuss their hands-on AI experimentation and a specific AI evaluation they have conducted during the interview process.

NOTE: Interested candidates who meet the above qualifications are encouraged to apply directly. Due to the volume of applications, only those shortlisted will be contacted.

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More about this job

Responsibilities

Own and deliver clear, accessible content for complex enterprise SaaS interfaces and end-to-end user journeys, partnering with Product, Design, Engineering, and Research. Build, evaluate, and improve reusable AI-assisted content workflows, while maintaining content standards and supporting their adoption across teams.

Requirements

Requires 7+ years of UX writing, content design, or related experience, including substantial hands-on work with complex enterprise SaaS products and AI-enabled workflows. Candidates should demonstrate AI evaluation experience, strong editorial and collaboration skills, and provide portfolio samples showing product content work and evaluated AI improvements; a bachelor's degree in a related field or equivalent practical experience is required.

Skills

UX Writing
Content Design
Enterprise SaaS
AI Workflow Design
AI Evaluation
Content Strategy
Editorial Judgment
Product Terminology
Style Guide Development
Content Pattern Design
Accessibility
User Journey Design
Cross-Functional Collaboration
Quality Assessment
Human Oversight
Design System Documentation

Visa sponsorship

Not detected in the job text

Keywords

UX Writing
Content Design
Senior Content Designer
Enterprise SaaS
Artificial Intelligence
AI Skills
AI Workflows
AI Evaluation
Evaluation Criteria
Scoring Rubrics
Human Review
Content Strategy
Product Content
User Journeys
User-Facing Interfaces
Product Terminology
Style Guides
Reusable Content Patterns
Design Systems
Accessibility
Editorial Judgment
Cross-Functional Collaboration
Product Design
Content Quality
Workflow Simplification
Portfolio

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