Customer Service Analyst

Official Internal Job Title:

Customer Service Analyst

Status:

Regular

Job Description:

Are you passionate about customer service and the group insurance industry? Are you looking to join one of the top insurance companies in Canada and learn alongside leading sales executives? 
 
Beneva, Canada's largest mutual insurance company, is seeking an experienced and outstanding Customer Service Analyst to manage and provide the highest quality of service to our clients. In this role, you would be able to work from home and get the opportunity to travel across Ontario. This is a client facing role that includes; training clients on our group benefits, administration and software, deliver education sessions, participate in new business presentations and create customized solutions to client issues.   The successful candidate must be located in Calgary or Edmonton.

Vacancy: 1 permanent

Salary range: $89,719 - $112,149/year*This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications and experience.

Key Responsibilities:

• Deliver professional and trusted service to Consultants, Brokers and Clients. 
• Develop and implement personalized solutions that are adapted to the Consultant’s, Broker’s or Client’s needs.  
• Meet Consultants, Brokers and/or Clients independently to review and explain administrative and claims procedures.  
• Responsible for developing and providing extensive training on the Company’s group benefits administration software to Consultants, Brokers and clients. 
• Assist Consultants, Brokers and clients to help resolve claims, premiums and billings issues. 
• Work in collaboration with the client, the sales team and the various departments during the implementation of new accounts/clients. 
• Build solid relationships both internally and externally and foster customer satisfaction and loyalty. 
• Offer proactive and strategic assistance to Consultants, Brokers and Clients in analyzing, reporting and resolving problems related to operational activities. 
• Educate proactively our Consultants, Brokers and Clients on new products and provide education sessions to clients’ inquiries when needed. 
• Develop, coordinate and deliver to plan member education sessions, wellness fair and other plan member activities as required by Consultants, Brokers and clients. 
• Attend and participate to finalist presentations for new business. 
• To carry out any other task, as required.  

Education and Experience:

• Bachelor’s degree in business management or a relevant field.
• GBA or CEBS is an asset. 
• 5 to 7 years of external customer service experience in the group insurance industry. 
• Must have a valid drivers license and access to a car.  
• Ability to travel Nationally as needed. 
• Passion for customer service and problem solving. 
• Ability to persuade a crowd with your excellent presentation and negotiating skills.  
• Great understanding of issues related to specialized/group insurance plans in Ontario and Western Canada is an asset.  

Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.

Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.

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