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Added 1 min ago
FI
Business Systems Analyst - FX
FP Inc.
Toronto, ON
- $70 to $89 CAD / hour
- Contract
Must Have Skills:
Added 1 min ago
PL
Analyst, Finance Transformation
Pacific Life
Toronto, ON
- $65,970 to $76,965 CAD / year
- Full-time
This role is on-site 4 days per week and work from home 1 day per week in Toronto, ON
Added 1 min ago
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MONTREAL [hybrid] - Business Analyst
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Perform data analysis and collaborate with business and IT teams to gather, define, and drive project requirements.
Added 1 min ago
P
Senior Business Analyst - TSYS/FIS TS2
Procom
Toronto, ON
- Contract
On behalf of our Banking client, Procom is searching for a Senior Business Analyst - TSYS/FIS TS2 for a 12-month role. This position is a hybrid position with 4 days onsite at our client’s…
Added 1 min ago
D
Business Analyst
Dexian
Mississauga, ON
- Contract
Role: Business Analyst - Cross Border Data Clearance (CBDC) Specialist · The Cross Border Data Clearance (CBDC) Specialist is an execution-focused role within the Enterprise Data Office (EDO)
Added 1 min ago
MH
Enterprise Report Developer
Manitoba Hydro
Winnipeg, MB
- Full-time
Grade 12 education plus a Business Systems Analyst Certificate from a recognized institution and seven years related experience in business intelligence, analytics, reporting, dashboard…
Added 1 min ago
L
Senior Business Analyst
LTM
Mississauga, ON
- $90,000 to $125,000 CAD / year
- Full-time
Seeking a Senior professional with 3 to 5 years of experience in Capital Markets including Derivatives to lead business and data analysis initiatives within the Capital Market domain
Added 1 min ago
GM
Corporate Underwriting, Quality Assurance Analyst
Gore Mutual Insurance
Cambridge, ON
- Full-time
As the Corporate Audit & Quality Review Analyst, you will help safeguard the quality and integrity of the Personal Lines Auto and Property book of business by conducting external broker…
Added 1 min ago
FI
Storage Systems Analyst – NetApp, SAN, NAS
FP Inc.
Toronto, ON
- $70 to $83 CAD / hour
- Contract
You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors.
Added 1 min ago
MI
Unitrax Functional Analyst
Maarut Inc
Montreal, QC
- Contract
A Unitrax Functional Analyst (often titled a Functional Analyst, Business Systems Analyst, or Senior Analyst specializing in wealth management) acts as the bridge between business…
Added 1 min ago
UT
Risk Analyst # 26-28783
US Tech Solutions
Toronto, ON
- $35 to $40 CAD / hour
- Contract
Must Have Qualifications
Added 1 min ago
VB
Billing Analyst
Vaco by Highspring
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
.Must have a solid knowledge of standard contract terms, including hourly, lump sum, not-to-exceed and how they are applied in the billing proces · Must have familiarity with general accounting software package
Added 1 min ago
CCC Intelligent Solutions Analyst
Equitable
Waterloo, ON
As a Client Care Centre Intelligent Solutions Analyst, you will play a key role in identifying business needs, solving complex problems, and supporting the achievement of business goals and…
Added 16 mins ago
D
Programmer Analyst .Net
Desjardins
Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 16 mins ago
UH
Analyst, UKG Workforce Management
University Health Network
Toronto, ON
- Full-time
The Analyst provides business analysis, documentation, testing, data interpretation, and user support to ensure WFM processes and system configuration accurately reflect operational needs…
Added 16 mins ago
CP
Tax Analyst
Capital Power
Edmonton, AB
- Full-time
Reporting to the Senior Lead, Taxation, the Tax Analyst will support the preparation of tax returns, tax provisions, and related reporting requirements.
Added 16 mins ago
B
ServiceNow Technology Lifecycle Analyst
BMO
Toronto, ON · YNG
- Full-time
We are seeking a Technology Currency & Lifecycle Analyst to lead the monitoring, governance, and reporting of hardware and software technology lifecycle information across the enterprise.…
Added 31 mins ago
SI
QA Analyst
Spait Infotech
Canada
- Full-time
Analyze business and functional requirements.
Added 31 mins ago
BI
Creatio Developer
Bits In Glass
Canada
- $70,000 to $100,000 CAD / year
- Full-time
Join a company that’s leading the way in AI and automation consulting. Our portfolio spans 10+ top technologies across business applications, data, process, cloud, and AI. At Bits In Glass,…
Added 31 mins ago
CB
HRMS Technical Analyst (Hybrid) - Temporary
Calgary Board of Education
Calgary, AB
- Temporary
At certain times, you maybe be required to work in the office more then 2 days per week based on operational requirements
Added 31 mins ago
IG
ERP Business Analyst
Insight Global
Toronto, ON
- Contract
Insight Global is looking for a ERP Business Analyst to join a leading automotive engineering and design organization. The successful candidate will be responsible for solving…
Added 31 mins ago
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Analyste Fonctionnel CRM
DELAN - IT Talent Solutions
Montreal, QC
- Full-time
The CRM Functional Analyst will be responsible for designing tailored CRM solutions and translating clients' business needs into clear functional requirements.
Added 31 mins ago
VB
Analyste Fonctionnel Data
Vaco by Highspring
Montreal, QC
- Full-time
At least five years of experience as a Functional Analyst, Business Analyst, or Data Analyst in complex technology environments.
Added 31 mins ago
SS
Consolidation Analyst
Suna Solutions
Montreal, QC
- $62,700 to $104,600 CAD / year
- Full-time
We are seeking a detail-oriented and analytical Consolidation Analyst to join a dynamic Corporate Finance team in Montreal.
Added 31 mins ago
R&
Risk Analyst II
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Risk Analyst II Strong talent advisor to join our client in support of an existing vacancy.

Customer Service Analyst

AB, Canada

Salary range: $89,719 - $112,149/year*This represents the expected hiring range and may not represent the full pay range for the position. · Full-time

Apply on beneva.wd10.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: Salary range: $89,719 - $112,149/year*This represents the expected hiring range and may not represent the full pay range for the position.
Job type: Full-time
Experience: 5 to 7 years of external customer service experience in the group insurance industry.
Posting language: English
Posted: Nov 12, 2026

Original job description

Official Internal Job Title:

Customer Service Analyst

Status:

Regular

Job Description:

Are you passionate about customer service and the group insurance industry? Are you looking to join one of the top insurance companies in Canada and learn alongside leading sales executives?

Beneva, Canada's largest mutual insurance company, is seeking an experienced and outstanding Customer Service Analyst to manage and provide the highest quality of service to our clients. In this role, you would be able to work from home and get the opportunity to travel across Ontario. This is a client facing role that includes; training clients on our group benefits, administration and software, deliver education sessions, participate in new business presentations and create customized solutions to client issues.   The successful candidate must be located in Calgary or Edmonton.

Vacancy: 1 permanent

Salary range: $89,719 - $112,149/year*This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications and experience.

Key Responsibilities:

Deliver professional and trusted service to Consultants, Brokers and Clients.
Develop and implement personalized solutions that are adapted to the Consultant’s, Broker’s or Client’s needs. 
Meet Consultants, Brokers and/or Clients independently to review and explain administrative and claims procedures. 
Responsible for developing and providing extensive training on the Company’s group benefits administration software to Consultants, Brokers and clients.
Assist Consultants, Brokers and clients to help resolve claims, premiums and billings issues.
Work in collaboration with the client, the sales team and the various departments during the implementation of new accounts/clients.
Build solid relationships both internally and externally and foster customer satisfaction and loyalty.
Offer proactive and strategic assistance to Consultants, Brokers and Clients in analyzing, reporting and resolving problems related to operational activities.
Educate proactively our Consultants, Brokers and Clients on new products and provide education sessions to clients’ inquiries when needed.
Develop, coordinate and deliver to plan member education sessions, wellness fair and other plan member activities as required by Consultants, Brokers and clients.
Attend and participate to finalist presentations for new business.
To carry out any other task, as required.

Education and Experience:

Bachelor’s degree in business management or a relevant field.
GBA or CEBS is an asset.
5 to 7 years of external customer service experience in the group insurance industry.
Must have a valid drivers license and access to a car. 
Ability to travel Nationally as needed.
Passion for customer service and problem solving.
Ability to persuade a crowd with your excellent presentation and negotiating skills. 
Great understanding of issues related to specialized/group insurance plans in Ontario and Western Canada is an asset.

Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.

Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.

Follow us on Instagram !

@beneva.ca

Apply on beneva.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Analyst will manage client relationships by providing professional service, delivering training on group benefits software, and resolving claims or billing issues. They will also collaborate with sales teams to implement new accounts and conduct educational sessions for plan members.

Requirements

Candidates must hold a bachelor's degree in business management or a related field and possess 5 to 7 years of experience in the group insurance industry. A valid driver's license and the ability to travel nationally are required for this role.

Skills

Customer service
Group insurance
Presentation skills
Negotiation
Problem solving
Training delivery
Relationship building
Strategic planning
Claims administration
Software training
Client education
Business management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Analyst
Group Insurance
Insurance
Client Relations
Benefits Administration
Software Training
Claims
Premiums
Billings
Sales Support
Education Sessions
Business Management
GBA
CEBS
Strategic Assistance
Operational Activities
Plan Member Activities
Finalist Presentations
Hybrid Work
Travel

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Jobs in Canada