Jobs in Canada

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Added 18 mins ago
CB
HRMS Technical Analyst (Hybrid) - Temporary
Calgary Board of Education
Calgary, AB
- Temporary
At certain times, you maybe be required to work in the office more then 2 days per week based on operational requirements
Added 18 mins ago
PI
Associate Insurance Broker (Producer)-Commission Based
PrimeService Insurance
Markham, ON
- Full-time
Added 48 mins ago
Life Insurance Administrator
My Insurance Broker
Thornhill, ON
Established in 2008, My Insurance Broker is a proud family-owned and Canadian-operated brokerage. As one of Ontario's fastest-growing online brokerages, we have forged strong partnerships…
Added 1 hour ago
B
Customer Service Analyst
Beneva
AB
- Full-time
Must have a valid drivers license and access to a car
Added 1 hour ago
Claims Coordinator (ECH-ON)
CAA Club Group
Mississauga, ON
Manage the Customer Inquiry Queue to respond to customer and broker inquiries and complaints
Added 1 hour ago
DI
Director, Specialty Lines
Definity Insurance Company
Toronto, ON
- Full-time
Build and strengthen broker and client relationships, serving as a trusted partner on large and complex multinational accounts.
Added 2 hours ago
FG
VIP Personal Lines CSR - RIBO
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Concord, ON
- $58,000 to $78,000 CAD / year
- Full-time
You will support the Broker/Producer by being a liaison with the insurance companies and clients as required
Added 8 hours ago
NF
Account Executive Underwriter
Northbridge Financial
Calgary, AB
- Full-time
- Other
We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it
Added 8 hours ago
VD
Introducing Broker
Vertex Digital Assets Limited
Canada
- Part-time
We are working with Ultima Markets, an international Forex and CFD broker, and are looking to build long-term partnerships with professionals who have connections within the Canadian…
Added 12 hours ago
XF
Office Administrator
Xeed Financial Group
Mississauga, ON
- Full-time
Added 12 hours ago
MA
Senior Client Advisor - Personal Lines (m/f/x)
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Toronto, ON
- Full-time
…carriers as needed in addition to ensuring proficiency with our Broker Management System and MS Office…
Added 12 hours ago
MA
Errors & Omissions Claims Analyst (Temporary)
Marsh Agency
Canada
- Temporary
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 12 hours ago
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Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 14 hours ago
MA
SVP, Actuary
Marsh Agency
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 15 hours ago
Commercial Underwriter
Aviva
Ottawa, ON
Develop and maintain excellent broker relationships and management of assigned broker portfolio
Added 15 hours ago
AC
Commercial Underwriter
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- Full-time
Develop and maintain excellent broker relationships and management of assigned broker portfolio
Added 15 hours ago
RJ
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Toronto, ON
- Full-time
RJLU is a cross-border firm registered in the U.S · broker-dealer or Canadian cross-border dealer highly desired
Added 15 hours ago
G
Claims Advocate, Commercial Insurance
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Burnaby, BC
- Full-time
Build trusted relationships with clients, insurers, adjusters, legal counsel, experts, and broker teams.
Added 16 hours ago
IM
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Relevant licensing or certification as an Insurance Agent or Broker (or eligibility to obtain required licenses in Ontario).
Added 16 hours ago
FC
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Mississauga, ON
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Added 16 hours ago
FN
We are hiring an Associate Analyst, Commercial Funding!
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Toronto, ON · East York, ON
- Full-time
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BF
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Are you a Licensed Level 2 Mortgage Agent or Mortgage Broker tired of chasing leads that never convert, spending your own money on marketing, or juggling underwriting responsibilities when…
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Added 17 hours ago
FN
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Toronto, ON
- Full-time
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Added 17 hours ago
FN
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Toronto, ON · East York, ON
- Full-time
…provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage…

Customer Service Analyst

AB, Canada

Salary range: $89,719 - $112,149/year*This represents the expected hiring range and may not represent the full pay range for the position. · Full-time

Apply on beneva.wd10.myworkdayjobs.com About employer

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Job details

Pay: Salary range: $89,719 - $112,149/year*This represents the expected hiring range and may not represent the full pay range for the position.
Job type: Full-time
Experience: 5 to 7 years of external customer service experience in the group insurance industry.
Posting language: English
Posted: Nov 12, 2026

Original job description

Official Internal Job Title:

Customer Service Analyst

Status:

Regular

Job Description:

Are you passionate about customer service and the group insurance industry? Are you looking to join one of the top insurance companies in Canada and learn alongside leading sales executives?

Beneva, Canada's largest mutual insurance company, is seeking an experienced and outstanding Customer Service Analyst to manage and provide the highest quality of service to our clients. In this role, you would be able to work from home and get the opportunity to travel across Ontario. This is a client facing role that includes; training clients on our group benefits, administration and software, deliver education sessions, participate in new business presentations and create customized solutions to client issues.   The successful candidate must be located in Calgary or Edmonton.

Vacancy: 1 permanent

Salary range: $89,719 - $112,149/year*This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications and experience.

Key Responsibilities:

Deliver professional and trusted service to Consultants, Brokers and Clients.
Develop and implement personalized solutions that are adapted to the Consultant’s, Broker’s or Client’s needs. 
Meet Consultants, Brokers and/or Clients independently to review and explain administrative and claims procedures. 
Responsible for developing and providing extensive training on the Company’s group benefits administration software to Consultants, Brokers and clients.
Assist Consultants, Brokers and clients to help resolve claims, premiums and billings issues.
Work in collaboration with the client, the sales team and the various departments during the implementation of new accounts/clients.
Build solid relationships both internally and externally and foster customer satisfaction and loyalty.
Offer proactive and strategic assistance to Consultants, Brokers and Clients in analyzing, reporting and resolving problems related to operational activities.
Educate proactively our Consultants, Brokers and Clients on new products and provide education sessions to clients’ inquiries when needed.
Develop, coordinate and deliver to plan member education sessions, wellness fair and other plan member activities as required by Consultants, Brokers and clients.
Attend and participate to finalist presentations for new business.
To carry out any other task, as required.

Education and Experience:

Bachelor’s degree in business management or a relevant field.
GBA or CEBS is an asset.
5 to 7 years of external customer service experience in the group insurance industry.
Must have a valid drivers license and access to a car. 
Ability to travel Nationally as needed.
Passion for customer service and problem solving.
Ability to persuade a crowd with your excellent presentation and negotiating skills. 
Great understanding of issues related to specialized/group insurance plans in Ontario and Western Canada is an asset.

Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.

Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.

Follow us on Instagram !

@beneva.ca

Apply on beneva.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Analyst will manage client relationships by providing professional service, delivering training on group benefits software, and resolving claims or billing issues. They will also collaborate with sales teams to implement new accounts and conduct educational sessions for plan members.

Requirements

Candidates must hold a bachelor's degree in business management or a related field and possess 5 to 7 years of experience in the group insurance industry. A valid driver's license and the ability to travel nationally are required for this role.

Skills

Customer service
Group insurance
Presentation skills
Negotiation
Problem solving
Training delivery
Relationship building
Strategic planning
Claims administration
Software training
Client education
Business management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Analyst
Group Insurance
Insurance
Client Relations
Benefits Administration
Software Training
Claims
Premiums
Billings
Sales Support
Education Sessions
Business Management
GBA
CEBS
Strategic Assistance
Operational Activities
Plan Member Activities
Finalist Presentations
Hybrid Work
Travel

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Jobs in Canada