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Added 1 hour ago
AH
Occupational Therapist I
Alberta Health Services
AB · Edmonton, AB
- Temporary
…professional practice events and supports the development of specialized expertise through collaboration, mentorship, and the collective knowledge of a diverse team of healthcare…
Added 1 hour ago
AH
Occupational Therapist I
Alberta Health Services
AB · Edmonton, AB
- Temporary
…Alberta, Western Canada, and the North, the UAH provides highly specialized care to more than 700,000 patients annually. We are seeking an Occupational Therapist to join our dedicated…
Added 3 hours ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
Excellent opportunity for a Palliative Care Physician interested in working as a Palliative Care Consultant at the Kelowna General Hospital (KGH). This position provides a flexible clinical…
Added 3 hours ago
HM
Pediatrics
Health Match BC
Kelowna, BC
- Full-time
You'll be part of our talented and cohesive team, providing general acute pediatric care, neonatal and consultant pediatric services to patients and their families at KGH. As a tertiary…
Added 8 hours ago
SM
RQ11687 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 13 hours ago
Project Engineer
City of Edmonton
AB
Coursework or specialized training in project management (such as PMBOK best practices)
Added 13 hours ago
Civil Project Engineer
City of Edmonton
AB
Coursework or specialized training in project management (such as PMBOK best practices)
Added 15 hours ago
BH
Childcare and Early Years Coordinator - Permanent FT - Catholic Education Centre, Brantford
Brant Haldimand Norfolk Catholic District School Board
Brantford, ON
- Full-time
Submit, manage and report on a budget for early years programming which includes Ministry of Education grants and specialized funds;
Added 15 hours ago
S+
Mechanical Designer
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Calgary, AB
- Full-time
…fire protection systems, plumbing and draining systems, and specialized plumbing systems (natural gas, fuel oil, medical gas, etc.) Coordinate with other disciples as…
Added 16 hours ago
SC
Registered Pharmacy Technician, Lead
Stoakley-Stewart Consultants Ltd.
Oshawa, ON
- Full-time
…patient-focused pharmacy services through the compounding of specialized medications and complex therapies for hospitals and clinics, with a commitment to delivering high-quality…
Added 16 hours ago
SC
Health, Safety & Environmental Coordinator
Stoakley-Stewart Consultants Ltd.
Cambridge, ON
- $90,000 to $100,000 CAD / year
- Full-time
…generations, this organization has engineered and built highly specialized equipment relied upon by major producers around the world, earning an enviable reputation for quality, innovation,…
Added 16 hours ago
Application & Infrastructure Analyst I
City of Edmonton
AB
General management tools for specialized services - Equitrac, Rightfax, SSPR, AD Manager Plus, etc
Added 17 hours ago
CO
Application & Infrastructure Analyst I
City of Edmonton
AB · Edmonton, AB
- Full-time
General management tools for specialized services - Equitrac, Rightfax, SSPR, AD Manager Plus, etc
Added 18 hours ago
S
Clinical Resource Nurse (CRN) - Behavioural Support
St.Amant
Winnipeg, MB
- $46.02 to $56.35 CAD / hour
- Full-time
Specialized Behaviour Management Training required or a commitment to successfully completing this training within 6 months of start date
Added 19 hours ago
SC
Inside Sales Consultant
Sysco Canada Inc.
Kamloops, BC
- $54,531 to $66,637 CAD / year
- Full-time
· Take a proactive approach to owning learning/development and actively participate in large group, district and specialized training and programs to sharpen consultative selling skills and…
Added 19 hours ago
UO
HR Partner
University of Alberta
Edmonton, AB
- Full-time
5+ years experience as a Human Resource Business Partner/Consultant in a large, multi-union environment managing multiple priorities, deadlines and deliverables.
Added 19 hours ago
RM
Consultant
Revenue Management Labs
Toronto, ON
- Full-time
As a Consultant, you will play a key role across all stages of client engagements - from discovery and diagnostics to solution development and implementation. You’ll collaborate closely…
Added 19 hours ago
MH
Behaviour Consultant - Calgary
Monarch House
Calgary, AB
- Full-time
As a Behaviour Consultant at Monarch House you will be responsible for assessing, designing, monitoring, and supervising ABA interventions for children and youth with ASD, other…
Added 20 hours ago
B
Customer Service Analyst
Beneva
AB
- Full-time
Must have a valid drivers license and access to a car
Added 20 hours ago
SM
RQ11874 – Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 1 day ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
Excellent opportunity for a Palliative Care Physician interested in working as a Palliative Care Consultant at the Kelowna General Hospital (KGH). This position provides a flexible clinical…
Added 1 day ago
FH
Community Occupational Therapist – Chilliwack Mental Health Centre
Fraser Health Authority
Chilliwack, BC
- $45.15 to $56.17 CAD / hour
- Part-time
…of the interdisciplinary team, provides direct and indirect specialized occupational therapy services to clients of their area of practice using recognized occupational therapy tools and…
Added 1 day ago
SM
RQ11874 – Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 1 day ago
CC
Senior Full-stack Java Developer- RQ11874 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
Added 1 day ago
JC
Performance Engineer, Sustainability Infrastructure Services
Johnson Controls
Toronto, ON · Richmond Hill, ON
- Full-time
Participates in design meetings to provide specialized engineering and energy advice to the CBM during the design and construction phase of the project

Customer Service Analyst

AB, Canada

Salary range: $89,719 - $112,149/year*This represents the expected hiring range and may not represent the full pay range for the position. · Full-time

Apply on beneva.wd10.myworkdayjobs.com About employer

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Job details

Pay: Salary range: $89,719 - $112,149/year*This represents the expected hiring range and may not represent the full pay range for the position.
Job type: Full-time
Experience: 5 to 7 years of external customer service experience in the group insurance industry.
Posting language: English
Posted: Nov 12, 2026

Original job description

Official Internal Job Title:

Customer Service Analyst

Status:

Regular

Job Description:

Are you passionate about customer service and the group insurance industry? Are you looking to join one of the top insurance companies in Canada and learn alongside leading sales executives?

Beneva, Canada's largest mutual insurance company, is seeking an experienced and outstanding Customer Service Analyst to manage and provide the highest quality of service to our clients. In this role, you would be able to work from home and get the opportunity to travel across Ontario. This is a client facing role that includes; training clients on our group benefits, administration and software, deliver education sessions, participate in new business presentations and create customized solutions to client issues.   The successful candidate must be located in Calgary or Edmonton.

Vacancy: 1 permanent

Salary range: $89,719 - $112,149/year*This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications and experience.

Key Responsibilities:

Deliver professional and trusted service to Consultants, Brokers and Clients.
Develop and implement personalized solutions that are adapted to the Consultant’s, Broker’s or Client’s needs. 
Meet Consultants, Brokers and/or Clients independently to review and explain administrative and claims procedures. 
Responsible for developing and providing extensive training on the Company’s group benefits administration software to Consultants, Brokers and clients.
Assist Consultants, Brokers and clients to help resolve claims, premiums and billings issues.
Work in collaboration with the client, the sales team and the various departments during the implementation of new accounts/clients.
Build solid relationships both internally and externally and foster customer satisfaction and loyalty.
Offer proactive and strategic assistance to Consultants, Brokers and Clients in analyzing, reporting and resolving problems related to operational activities.
Educate proactively our Consultants, Brokers and Clients on new products and provide education sessions to clients’ inquiries when needed.
Develop, coordinate and deliver to plan member education sessions, wellness fair and other plan member activities as required by Consultants, Brokers and clients.
Attend and participate to finalist presentations for new business.
To carry out any other task, as required.

Education and Experience:

Bachelor’s degree in business management or a relevant field.
GBA or CEBS is an asset.
5 to 7 years of external customer service experience in the group insurance industry.
Must have a valid drivers license and access to a car. 
Ability to travel Nationally as needed.
Passion for customer service and problem solving.
Ability to persuade a crowd with your excellent presentation and negotiating skills. 
Great understanding of issues related to specialized/group insurance plans in Ontario and Western Canada is an asset.

Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.

Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.

Follow us on Instagram !

@beneva.ca

Apply on beneva.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Analyst will manage client relationships by providing professional service, delivering training on group benefits software, and resolving claims or billing issues. They will also collaborate with sales teams to implement new accounts and conduct educational sessions for plan members.

Requirements

Candidates must hold a bachelor's degree in business management or a related field and possess 5 to 7 years of experience in the group insurance industry. A valid driver's license and the ability to travel nationally are required for this role.

Skills

Customer service
Group insurance
Presentation skills
Negotiation
Problem solving
Training delivery
Relationship building
Strategic planning
Claims administration
Software training
Client education
Business management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Analyst
Group Insurance
Insurance
Client Relations
Benefits Administration
Software Training
Claims
Premiums
Billings
Sales Support
Education Sessions
Business Management
GBA
CEBS
Strategic Assistance
Operational Activities
Plan Member Activities
Finalist Presentations
Hybrid Work
Travel

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