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Added 14 mins ago
TM
Program Underwriting Assistant (1 Year Contract)
Tokio Marine Canada Ltd.
Toronto, ON
- Contract
…administration platforms, including processing, validation, analysis, reconciliation, and reporting. Your work will help maintain data quality, resolve reporting and premium-related issues,…
Added 14 mins ago
CO
Senior Water Resources Engineer
City of Pickering
Canada
- Full-time
Sound organizational, analytical, problem solving, project management, presentation, business/technical writing and customer service skills.
Added 14 mins ago
L
Assistant Manager, Guest Experience | Place Ste-Foy
lululemon
Quebec, QC
- Full-time
Added 14 mins ago
IS
Junior Data Analys
IO School
Canada
- Full-time
Strong analytical, critical-thinking, and problem-solving skills.
Added 14 mins ago
AP
Operations Analyst - Entry to Mid Level
Abodex Process Systems Private Limited
Canada
- Full-time
We are seeking a detail-oriented and analytical Operations Analyst to support business operations through data analysis, process improvement, and performance monitoring. This role is…
Added 14 mins ago
AT
Desktop support Analyst
Air Transat
Montreal, QC
- Full-time
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Added 14 mins ago
TI
Data Science Specialist
TekStaff IT Solutions
Toronto, ON
- Contract
…predictive models, and AI-driven insights to address priority business opportunities. The role will apply statistical, machine learning, and analytical techniques to enterprise data, while…
Added 14 mins ago
GC
Senior Financial Analyst, Programs
Grand Challenges Canada
Toronto, ON
- Full-time
…look for innovations that combine science, social insight, and business strategy - what we call Integrated Innovation® - to drive real-world…
Added 14 mins ago
AE
Customer Support Representative
ATCO Electric
Lloydminster, AB
- Full-time
Strong customer service, problem-solving and conflict-management skills.
Added 14 mins ago
LV
ACTING ASSISTANT MANAGER-EN
La Vie En Rose
Red Deer, AB
- Full-time
Being part of a family-owned business committed to the community
Added 14 mins ago
TI
Business Analyst
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
10+ years of experience in Business Analysis in a complex enterprise environment.
Added 14 mins ago
Y
IT Help Desk Support I
YNCU
Kitchener, ON
- $53,000 to $62,000 USD / year
- Full-time
…skills with excellent customer service, communication, and problem-solving abilities while working collaboratively with the broader IT…
Added 14 mins ago
JU
JUNIOR ACCOUNTANT - ONTARIO
JBS USA
Belleville, ON
- Other
…dealing with staff and customer representatives. Possesses strong problem-solving, analytical, and organization skills, with strong attention to detail on accounting and bookkeeping…
Added 14 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Winnipeg, MB
- Full-time
Being part of a family-owned business committed to the community
Added 14 mins ago
MQ
Senior QA Analyst – IVR & Contact Centre Testing
Miipe Quality Solutions
Markham, ON
- $60,000 to $75,000 CAD / year
- Full-time
Excellent analytical, troubleshooting, and problem-solving skills.
Added 14 mins ago
SN
Research Analyst
Savills North America
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Strong problem-solving, analytic and data visualization skills
Added 14 mins ago
MM
Junior Operations Accountant
Morgan McKinley
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
Strong analytical and problem-solving abilities.
Added 14 mins ago
GD
Intermediate Systems Engineer – ISTAR
General Dynamics Mission Systems–Canada
Ottawa, ON
- $80,000 to $88,000 CAD / year
- Full-time
Strong analytical, organizational and problem-solving skills.
Added 14 mins ago
AE
Manager, Regulatory
ATCO Electric
AB · Edmonton, AB
- Full-time
Lead cross-functional teams across operations, engineering, finance and other business areas to coordinate regulatory initiatives, information and analysis.
Added 14 mins ago
JU
JUNIOR ACCOUNTANT
JBS USA
Calgary, AB
- Other
…dealing with staff and customer representatives. Possesses strong problem-solving, analytical, and organization skills, with strong attention to detail on accounting and bookkeeping…
Added 14 mins ago
GD
Working Level Systems Engineer – ISTAR
General Dynamics Mission Systems–Canada
Ottawa, ON
- $88,000 to $105,000 CAD / year
- Full-time
Investigate complex system defects, perform root cause analysis and recommend corrective actions.
Added 14 mins ago
UO
UService Service Advisor - People & Culture and Payroll
University of Calgary
Calgary, AB
- Full-time
…discretion, confidentiality, and the ability to apply research and analysis to routine and moderately complex inquiries. The Advisor works with limited guidance while recognizing when…
Added 14 mins ago
L
Guest Experience Lead | Rideau
lululemon
Ottawa, ON
- Full-time
Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
Added 14 mins ago
OS
Economist
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
Reporting to the Manager, Research and Analysis, the Economist will contribute to the analysis of policy issues and market trends by conducting quantitative and qualitative research;…
Added 14 mins ago
Accountant
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, AB
Strong analytical, organizational, and problem-solving skills, with the ability to investigate issues and follow them through to resolution.

Benevity

Client Technical Support Specialist - Term

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs effectively. They support clients by troubleshooting product functions, devising solutions for program support, and implementing timely solutions to meet client expectations.

As a Technical Support Specialist, you will address client requests by coordinating campaigns, analyzing data, and ensuring that Benevity aligns with each client's unique business goals. You will collaborate closely with Relationship Managers, Project Managers, Goodness Engagement Specialists, and internal technical teams to achieve optimal outcomes for our clients.

A problem solver at heart, the Technical Support Specialist identifies and resolves underlying issues, proactively addressing client needs. They are committed to delivering high-quality service and are considered a trusted advisor by clients, working collaboratively with the entire organization to foster client success.

Please note this is a 12-month term role.

What you’ll do:

As a Technical Support Specialist at Benevity, you'll be instrumental in upholding our top-tier client success standards
Your role involves empowering clients to fully leverage Benevity's products for their success, guiding them through reporting, configuration, and feature adoption to enhance their strategic outcomes and program growth
You'll offer scalable solutions based on a deep understanding of our products, identify trends to improve our offerings, and foster strong relationships with stakeholders for swift, high-quality resolutions.
Support our clients in the day-to-day management of their programs

What you’ll bring:

Seeking a professional with experience in Client Support or Account Management, characterized by strong communication, analytical skills, and a client-centric approach
The ideal candidate is dedicated to delivering exceptional results, driven by a clear vision of success, and possesses a problem-solving mindset
Technical proficiency, particularly with Access databases and HTML, is valuable, alongside a continuous growth mindset. Our culture values professionalism, flexibility, and a results-oriented attitude within a dynamic, fast-paced environment
We appreciate self-motivation, teamwork, and the ability to influence through expertise and data
Experience with B2B SaaS, non-profits, community investment, and workplace giving programs, as well as multilingual skills, are highly regarded

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

Apply About employer

More about this job

Responsibilities

The Technical Support Specialist empowers clients by troubleshooting product functions, managing program configurations, and analyzing data to meet business goals. They collaborate with internal teams to provide scalable solutions and ensure high-quality service delivery for all clients.

Requirements

The ideal candidate possesses experience in client support or account management with strong analytical and communication skills. Technical proficiency in Access databases and HTML is highly valued, alongside a proactive, problem-solving mindset.

Skills

Client support
Account management
Technical support
Troubleshooting
Data analysis
Access databases
HTML
Communication
Problem solving
Relationship management
Project management
SaaS
Reporting
Feature adoption
Stakeholder management

Benefits

Flexible hybrid work environment
Employee resource groups
Growth opportunities
Inclusive culture

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Technical Support
SaaS
B2B
Access Databases
HTML
Data Analysis
Account Management
Reporting
Configuration
Stakeholder Management
Non-profit
Workplace Giving
Community Investment
Problem Solving
Client-centric
Hybrid Work
DEIB

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