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Added 9 mins ago
TC
Senior Fund Accountant (Waterfall Specialization)
The Citco Group Limited
Toronto, ON
- Full-time
This is a client facing role that requires the ability to synthesize complex and bespoke legal agreements into standardized calculation models, as well as communicate the results and…
Added 9 mins ago
T
Business Banking Specialist
TD
AB
- Full-time
Provide inbound and/or outbound sales support to customers in a non-face to face environment
Added 9 mins ago
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Senior Advisor, Marketing
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior marketing advisor, you help develop and update the organization’s products and services to meet member/client needs and support business development. You analyze market needs…
Added 24 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Vaudreuil-Dorion, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 24 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 40 mins ago
OT
Associate Production Support Specialist
Open Text Corporation
Waterloo, ON
- Other
A passion for delivering high-quality client service and technical support.
Added 55 mins ago
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Specialist Mechanical Engineer - Static Equipment
Worley
AB · Edmonton, AB
- Full-time
Provide expert technical support for equipment selection, fitness-for-service assessments, repairs, rerates, and life extension strategies.
Added 55 mins ago
DL
Human Resources Generalist
DM Lyons Consulting
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
Our client is seeking an HR Generalist to help leaders connect business goals with practical people solutions. Working with office and production teams, you will combine day-to-day HR…
Added 55 mins ago
SR
Payroll Support Administrator
Stellar Recruitment Inc.
North Vancouver, BC
- $33 to $35 CAD / hour
- Contract
Our client, an established engineering and manufacturing organization, is seeking a detail-oriented Payroll Support & Ticket Triage Specialist to support its Payroll team during the…
Added 55 mins ago
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Specialist Mechanical Engineer - Static Equipment
Worley
Calgary, AB
- Full-time
Provide expert technical support for equipment selection, fitness-for-service assessments, repairs, rerates, and life extension strategies.
Added 55 mins ago
P
Talent Acquisition Specialist
Punt
Vancouver, BC
- Full-time
…verticals, and building out high-impact business units. To support this rapid growth, we are looking for an intermediate level Talent Acquisition Specialist to own full-cycle recruitment…
Added 55 mins ago
TF
Medical Information Specialist I - Nurse (Hybrid)
Thermo Fisher Scientific
Montreal, QC
- Full-time
As a Medical Information Specialist I - Nurse, you will provide technical and medical information, and/or perform intake of adverse events/product complaints with quality customer service.…
Added 55 mins ago
TF
Medical Information Specialist I - Nurse (Hybrid)
Thermo Fisher Scientific
Montreal, QC
- Full-time
As a Medical Information Specialist I - Nurse, you will provide technical and medical information, and/or perform intake of adverse events/product complaints with quality customer service.…
Added 55 mins ago
C
Client Engagement Associate
CIBC
Burnaby, BC · Brentwood, NS
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 55 mins ago
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Client Engagement Associate [Hourly]
CIBC
Toronto, ON
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 55 mins ago
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VP, Strategy and Performance Management, Capital Markets
BMO
Toronto, ON · FCP
- Full-time
In recent years, the team’s work has included: business growth initiatives, client coverage strategies, business portfolio reviews, new business entry and go-to-market strategies,…
Added 1 hour ago
A
Bilingual Estates Specialist
Aviso
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Reporting to the Supervisor Operations, Estates, the Bilingual Estates Specialist is responsible for the review, preparation, settlement, and taxation filing of client estate accounts. This…
Added 1 hour ago
A
Transportation Specialist Lead
Access
Toronto, ON · Etobicoke, Ontario
- Full-time
…and team member hours, while meeting Access SOP standards and Client Service Level…
Added 1 hour ago
P
Spécialiste bilingue des applications cliniques - Surveillance des patients en milieu hospitalier (poste sur le terrain au Québec)
Philips
Montreal, QC
- Full-time
Utiliser des compétences exceptionnelles en matière d'organisation et de service client pour offrir un soutien avant-vente et offrir de la formation après-vente sur l’utilisation des…
Added 1 hour ago
MP
Procurement Specialist
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $35 to $50 CAD / hour
- Contract
As a Procurement Specialist, you will support sourcing, contracting, and vendor management activities while helping stakeholders secure the products and services needed to achieve business…
Added 1 hour ago
K
Sales Support Specialist I
Kelly
Waterloo, ON
- $28 to $30 CAD / hour
- Contract
Join our Financial Services Support Team as a Sales Support Specialist I! You'll be the frontline support for partner organizations, delivering exceptional customer service while supporting…
Added 1 hour ago
Bilingual Customer Service Specialist
The Canada Life Assurance Company
Montreal, QC
…problem-solving and seek out technical challenges? The Customer Service Specialist role is suited to a technically minded, customer-first individual who thrives on building relationships…
Added 1 hour ago
RB
Banking Advisor
Royal Bank of Canada
Cambridge, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
RB
Banking Advisor
Royal Bank of Canada
Regina, SK
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
RB
Banking Advisor
Royal Bank of Canada
Saskatoon, SK
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…

Benevity

Client Technical Support Specialist - Term

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs effectively. They support clients by troubleshooting product functions, devising solutions for program support, and implementing timely solutions to meet client expectations.

As a Technical Support Specialist, you will address client requests by coordinating campaigns, analyzing data, and ensuring that Benevity aligns with each client's unique business goals. You will collaborate closely with Relationship Managers, Project Managers, Goodness Engagement Specialists, and internal technical teams to achieve optimal outcomes for our clients.

A problem solver at heart, the Technical Support Specialist identifies and resolves underlying issues, proactively addressing client needs. They are committed to delivering high-quality service and are considered a trusted advisor by clients, working collaboratively with the entire organization to foster client success.

Please note this is a 12-month term role.

What you’ll do:

As a Technical Support Specialist at Benevity, you'll be instrumental in upholding our top-tier client success standards
Your role involves empowering clients to fully leverage Benevity's products for their success, guiding them through reporting, configuration, and feature adoption to enhance their strategic outcomes and program growth
You'll offer scalable solutions based on a deep understanding of our products, identify trends to improve our offerings, and foster strong relationships with stakeholders for swift, high-quality resolutions.
Support our clients in the day-to-day management of their programs

What you’ll bring:

Seeking a professional with experience in Client Support or Account Management, characterized by strong communication, analytical skills, and a client-centric approach
The ideal candidate is dedicated to delivering exceptional results, driven by a clear vision of success, and possesses a problem-solving mindset
Technical proficiency, particularly with Access databases and HTML, is valuable, alongside a continuous growth mindset. Our culture values professionalism, flexibility, and a results-oriented attitude within a dynamic, fast-paced environment
We appreciate self-motivation, teamwork, and the ability to influence through expertise and data
Experience with B2B SaaS, non-profits, community investment, and workplace giving programs, as well as multilingual skills, are highly regarded

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

Apply About employer

More about this job

Responsibilities

The Technical Support Specialist empowers clients by troubleshooting product functions, managing program configurations, and analyzing data to meet business goals. They collaborate with internal teams to provide scalable solutions and ensure high-quality service delivery for all clients.

Requirements

The ideal candidate possesses experience in client support or account management with strong analytical and communication skills. Technical proficiency in Access databases and HTML is highly valued, alongside a proactive, problem-solving mindset.

Skills

Client support
Account management
Technical support
Troubleshooting
Data analysis
Access databases
HTML
Communication
Problem solving
Relationship management
Project management
SaaS
Reporting
Feature adoption
Stakeholder management

Benefits

Flexible hybrid work environment
Employee resource groups
Growth opportunities
Inclusive culture

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Technical Support
SaaS
B2B
Access Databases
HTML
Data Analysis
Account Management
Reporting
Configuration
Stakeholder Management
Non-profit
Workplace Giving
Community Investment
Problem Solving
Client-centric
Hybrid Work
DEIB

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