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Added 14 mins ago
Account Manager, Higher Education
D2L
Canada
Account planning: Develop and maintain account plans for your assigned account base. Leading QBRs focused on account strategy and business value in partnership with Customer Success
Added 14 mins ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Kitchener
BDC
Kitchener, ON
- Full-time
We are looking for a Senior Commercial Account Manager who will leverage their interpersonal strengths and network to generate new business opportunities while managing a portfolio of…
Added 14 mins ago
AM
Shift Miller (Milling Supervisor)
Ardent Mills
Saskatoon, SK
- Full-time
…to ensure we produce products that meet established quality, customer service, safety, innovation and cost metrics consistent with schedules and policies. You will ensure systems,…
Added 14 mins ago
I
Sales Representative - Mississauga, ON
Intertek
Mississauga, ON
- Full-time
…expectations and helps to clear a path for their product's success. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector…
Added 14 mins ago
AG
Account Manager, Client Engagement & Adoption
Altus Group
Toronto, ON
- Full-time
A role that blends relationship management and commercial impact. This is an opportunity to move beyond traditional account management. You will partner closely with Sales and…
Added 14 mins ago
P
PepsiCo Beverages Part-Time Merchandiser - Kenora
PepsiCo
ON · Kenora, Ontario
- Part-time
- Temporary
Your experience may include customer service. This is a great role for students in all kinds of programs. It’s also a great fit for people who worked successfully with a high degree of…
Added 14 mins ago
IB
CAN Route Service Manager
Interstate Batteries
Edmonton, AB · IBS of Edmonton
- Full-time
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich…
Added 14 mins ago
YI
Account Manager (Client Success & Growth)
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client…
Added 14 mins ago
YI
Client Success Manager - Bilingual (French & English)
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
YuJa Inc. is looking for a proactive, results-driven Bilingual Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success,…
Added 15 mins ago
KI
Key Account Manager- Onsite in Markham, ON- Canada (C2C)
KPG99 INC
Markham, ON
- Contract
- A strong delivery, service-delivery, technology consulting, or customer-success leader can be considered even without a formal account-management title, provided the candidate…
Added 15 mins ago
A
Account Manager
Aplin
Winnipeg, MB
- Full-time
Monitor territory activity, customer opportunities, and account performance, providing regular updates to management.
Added 15 mins ago
CL
Outside Sales Representative
Canadian Linen / Quebec Linge
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
Comfort with Technology – You’re comfortable using tools such as laptops, mobile devices, Microsoft Office, and Customer Relationship Management (CRM) systems to stay organized, productive,…
Added 15 mins ago
SC
Category Growth Specialist, Protein
Sysco Canada Inc.
Calgary, AB
- Full-time
…distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the…
Added 29 mins ago
E
Treasury Manager
Equinix
Toronto, ON
- Full-time
…being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path…
Added 29 mins ago
S
Business Development Manager
Sysco
Victoria, BC · Sysco Victoria
- Full-time
Customer Onboarding & Relationship Management: Foster relationships with prospects and manage the onboarding process, transitioning new accounts to the sales force. Maintain accurate…
Added 29 mins ago
S
Key Account Representative
Sysco
Victoria, BC · Sysco Victoria
- Full-time
The Senior Analyst, Account Management strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates…
Added 29 mins ago
BE
Director, Project Management
Blackstone Energy
Toronto, ON
- Full-time
With our team of like-minded and award-winning climate champions, our success is built on developing responsible energy and carbon management solutions. This includes budgeting, energy…
Added 29 mins ago
B
General Repair Technician III
BGIS
Ottawa, ON
- Full-time
…completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other…
Added 29 mins ago
B
Senior Manager, Physical Security
BGIS
Markham, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through…
Added 29 mins ago
B
Security Coordinator - 6 month contract
BGIS
Markham, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through…
Added 30 mins ago
Client Service Specialist Commercial Banking (12 month contract)
Scotiabank
Brossard, QC
…our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and…
Added 44 mins ago
CO
Senior Director, Strategic Accounts & Business Development
Crofter's Organic
Parry Sound, ON
- Full-time
Build and execute customer plans that deliver sales, distribution and profit targets for each account within the approved trade budget.
Added 44 mins ago
UI
Inside Sales Specialist
UAP Inc.
Dryden, ON
- Full-time
Customer service and relationship management: Serve as the dedicated on-site contact; receive and respond to inquiries; understand operational priorities; provide timely updates; and build…
Added 44 mins ago
BE
Director, Project Management
Blackstone Energy Services Inc.
Toronto, ON
- Full-time
With our team of like-minded and award-winning climate champions, our success is built on developing responsible energy and carbon management solutions. This includes budgeting, energy…
Added 44 mins ago
B
Account Manager, MedSpa
Beautifi
Vancouver, BC
- Full-time
…support clinics in completing applications, ensuring proper account setup, and establishing a strong foundation for…

Benevity

Client Technical Support Specialist - Term

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs effectively. They support clients by troubleshooting product functions, devising solutions for program support, and implementing timely solutions to meet client expectations.

As a Technical Support Specialist, you will address client requests by coordinating campaigns, analyzing data, and ensuring that Benevity aligns with each client's unique business goals. You will collaborate closely with Relationship Managers, Project Managers, Goodness Engagement Specialists, and internal technical teams to achieve optimal outcomes for our clients.

A problem solver at heart, the Technical Support Specialist identifies and resolves underlying issues, proactively addressing client needs. They are committed to delivering high-quality service and are considered a trusted advisor by clients, working collaboratively with the entire organization to foster client success.

Please note this is a 12-month term role.

What you’ll do:

As a Technical Support Specialist at Benevity, you'll be instrumental in upholding our top-tier client success standards
Your role involves empowering clients to fully leverage Benevity's products for their success, guiding them through reporting, configuration, and feature adoption to enhance their strategic outcomes and program growth
You'll offer scalable solutions based on a deep understanding of our products, identify trends to improve our offerings, and foster strong relationships with stakeholders for swift, high-quality resolutions.
Support our clients in the day-to-day management of their programs

What you’ll bring:

Seeking a professional with experience in Client Support or Account Management, characterized by strong communication, analytical skills, and a client-centric approach
The ideal candidate is dedicated to delivering exceptional results, driven by a clear vision of success, and possesses a problem-solving mindset
Technical proficiency, particularly with Access databases and HTML, is valuable, alongside a continuous growth mindset. Our culture values professionalism, flexibility, and a results-oriented attitude within a dynamic, fast-paced environment
We appreciate self-motivation, teamwork, and the ability to influence through expertise and data
Experience with B2B SaaS, non-profits, community investment, and workplace giving programs, as well as multilingual skills, are highly regarded

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Support Specialist empowers clients by troubleshooting product functions, managing program configurations, and analyzing data to meet business goals. They collaborate with internal teams to provide scalable solutions and ensure high-quality service delivery for all clients.

Requirements

The ideal candidate possesses experience in client support or account management with strong analytical and communication skills. Technical proficiency in Access databases and HTML is highly valued, alongside a proactive, problem-solving mindset.

Skills

Client support
Account management
Technical support
Troubleshooting
Data analysis
Access databases
HTML
Communication
Problem solving
Relationship management
Project management
SaaS
Reporting
Feature adoption
Stakeholder management

Benefits

Flexible hybrid work environment
Employee resource groups
Growth opportunities
Inclusive culture

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Technical Support
SaaS
B2B
Access Databases
HTML
Data Analysis
Account Management
Reporting
Configuration
Stakeholder Management
Non-profit
Workplace Giving
Community Investment
Problem Solving
Client-centric
Hybrid Work
DEIB

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